Flex Moving & Storage

UPDATE 11/30: I went to mount my TV and the movers broke my TV - this was hands down the worst move mover.... strongly recommend finding another moving company I experienced several serious issues during my recent move with Flex Moving: Understaffed Crew Causing Extra Hours I was charged: Only three movers were sent, which caused the job to take much longer than it should have. Because of this, I had to personally help with the move just to keep things moving forward.

Flex moving company moved my items to the wrong storage unit and haven’t sent the team back to remove my items from the wrong storage unit to the correct unit. I now have 3 storage units I will need to pay for. No one is taking responsibility for this issue. If you are thinking about using this company be aware that they don’t care and don’t want to help when help is needed. I will be contacting better Business Bureau(BBB) for further assistance and to file a complaint.

I recently helped my sister with her move from Austin to Houston using Flex Storage, and it turned out to be one of the most frustrating, awful experiences I've ever dealt with—worse than any other relocation I've been part of, including tough ones across country. To be fair, the guys who actually showed up to do the heavy lifting were friendly and kept their heads down to get the work done, but the company as a whole was incredibly irresponsible and seemed to operate with some seriously shady, if not illegal…

Terribly disappointed. Issue #1: Size of truck too small. The second they pulled up I said there’s no way our stuff was going to fit. They insisted that it would. They were wrong. They left behind 6 pieces of furniture AND left our garage full to the max of the rest of the stuff they couldn’t fit. For a company that requests an inventory of what you’re moving with this was baffling. Issue #2: They estimated the move would take 5-6 hours, it took 11 (9am to 8pm).

DO NOT USE THIS COMPANY! My move was supposed to happen at 2:00PM Nov. 30th, I called at 3:00, 4:00, 5:00, and 5:30, and each time was told the mover was delayed, but would still be coming. I waited at that empty house for 4 1/2 hours before giving up and going home at 6:30. Joel called the next morning (Sunday) and asked if he could load the truck that day, and that he only had one other job to do first. I said yes. I waited all day for the phone call that he was ready.

I can't comment on the moving services as I did not and will not use this company, because I reached out for a quote and spoke on the phone with a gentleman who took my information and gave me a quote, and then asked for a card to put on file. I told him I was simply shopping around for quotes and would call back if I decided to go with them. He got sort of tense and told me that there were no cancellation fees and I should just put a card on file to reserve a time.

Worst experience ever. I scheduled 3 days in advance. The arrival time was 2-5 PM. I called the day at 2pm to ask if someone could contact me when they are in the way, I was told they would call me before arrival. I called a second time about an hour later to ensure the arrival time of 2-5pm. I was told that was correct and someone would contact me before arrival. It is not 5:25 pm and no call or text that someone was on the way so I call AGAIN. Now I am being told that in their system, no team pick up the job.

I had a very disappointing experience with this company from start to finish. When I booked my move over the phone, I specifically intended to purchase both packing and moving services. The wrong service was booked, but I understand mistakes happen. At the beginning of the move, I gave instructions to the packers in regards to what furniture I have and what I still needed packed. I was given a rebuttal by the on site supervisor as he said my services only included moving my furniture and pre-packed boxes.