JUSTIN TIME MOVING COMPANY LLC
Moving and storage service in Justin, Texas
Google rating
5.0
Ratings counted
2,082
Are 1 or 2 star
0.9%Unusually few
The rating breakdown
18 of the 2,082 ratings in Google’s published star breakdown for JUSTIN TIME MOVING COMPANY LLC are one or two star.
Against other movers in Justin
6.6 percentage points lower than the middle of the 3 movers in Justin we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,046 | 98.3% | |
| 4 star | 15 | 0.7% | |
| 3 star | 3 | 0.1% | |
| 2 star | 2 | <0.1% | |
| 1 star | 16 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is JUSTIN TIME MOVING COMPANY LLC at 0.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JUSTIN TIME MOVING COMPANY LLC, counted by matching the words they used.
- Damage to belongings7 · 41%
- Crew conduct3 · 18%
- Late, delayed or a no-show2 · 12%
- Belongings withheld over payment1 · 6%
- Stopped responding1 · 6%
Counted across the 17 one and two star reviews we have read for JUSTIN TIME MOVING COMPANY LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’m not the type to complain but that moving job was unsatisfactory . The guys who moved me were nice BUT 1. Broken lamp 80 bucks 2 my bed was not put together properly . They didn’t put the screws back into the base . I had to pay someone to come and fix and move it. It was facing away from TV wall . 3 . One TV was left behind because it “ couldn’t fit “ in the truck . I had to pay someone to move it to my house . 4. They packed the back seat of my car with additional items that they couldn’t get onto the truck .
Hugely entitled and argumentative attitude upon first arrival, and the manager of their team was rude to my girlfriend while she tried to help get him directions to our home. The whole experience felt tense. Worst mover experience I've ever had to deal with. Maybe it was a bad day. I'm sure they're wonderful on other days, but it doesn't give you the right to treat one of your customers like that.
Hi Sam, I’m sorry that you experienced that but give me a call at [phone removed] so we can resolve this issue. We available any time
Justin Time arrived four hours late for the pick up. Agreed to 730 am and they showed up past noon. Once they packed everything and try to raise the agreed to price by 33%, they then proceeded to take a nap on the road on the way to the delivery, arriving 6 hours late at 1:15 am. I cannot stress enough my regret at hiring them.
Worst experience ever. Loaded my stuff and told me to leave. They held my stuff hostage for and hour and half while I waited for them to help someone else. Never again trusting this company. Can't believe they left to help someone else while in the middle of moving my things.
Do NOT go with Justin Time Moving!!!!! They were over an hour late and the movers weren't careful. They damaged our kitchen table and coffee table. They also damaged parts of our brand new home. They damaged the walls, weather stripping, and the frame by the front door and the frame of one of the rooms. Even though we were the last customers of the day, but they should've been careful. Despite their mistakes, the movers were friendly at least. It's the MANAGER that was terrible!!!
Very disappointed. They sent inexperience movers. I had to step in start loading the truck myself as one of the movers wanted to chit chat. Although I kept reminding them that they were on the clock. They still charged us an additional 1.5 hrs. What they had to load & unload was not done in a timely fashion. One of the workers didn't even know how to shrink wrap. He should know how now that I, the customer, showed him how.
Horrible service, they broke an damaged so much of our items. They threw heavy items on top of breakables, broke two antique items, they are rude and I wouldn't recommend them to anyone what so ever.. Still unboxing their mess they left in our home.. They did more damage than moving. They threw their cigarettes in our yard extremely unprofessional.
Maybe it was a BAD day for them?!?! Expected moving truck, got an open trailer. One desk damaged and still can’t find my power drill. 2 closets left behind with items. J returned a week later to move last of the items but I had already moved the majority myself. NOT what I expected 😑 sorry, cheaper doesn’t mean better!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast374 · 56%
- Professional and courteous322 · 48%
- Careful with belongings116 · 17%
- Turned up when they said85 · 13%
- Kept in touch55 · 8%
- Price matched the quote9 · 1%
Counted across the 671 four and five star reviews we have read for JUSTIN TIME MOVING COMPANY LLC. A review can mention more than one thing.
In their own words
Highly recommend Justin Movers! We had an excellent experience from start to finish. Darryl and JC were professional, efficient, and incredibly careful with all of our belongings. They handled everything with great care and made the moving process so much less stressful. What really stood out was their communication—they kept us updated every step of the way and let us know exactly where they were and when to expect them. They arrived on time, worked hard, and treated our items as if they were their own.
⭐⭐⭐⭐⭐ I leave reviews when a company truly earns them, and Justin Time Movers absolutely did. Justin and his crew helped us move out of our home in San Antonio into temporary storage, and then two months later moved everything again into our new home in Boerne. Both experiences were excellent. The team was professional, respectful, friendly, and worked incredibly hard the entire time. They treated our belongings with care, communicated well, and made what could have been a stressful process feel easy.
Lamont and Adin were absolutely incredible! If I could separate my review, I’d give Lamont and Adin 5 STARS and the company 3 stars. Here’s why: I scheduled movers to arrive between 9–10am on Friday, and the scheduling process initially went smoothly with good communication. The issues started Thursday afternoon when I missed a call. I tried calling back multiple times afterwards and even sent a message to confirm the move—no response.
Outstanding experience from start to finish! I had the absolute best experience with Justintime Moving Company. From the beginning, the booking process was incredibly easy and stress-free. Justin and Andrea were quick to respond, got my reservation set up right away, and provided a very reasonable quote. I coordinated the move for my mother, and they were able to schedule us within just five days - amazing turnaround!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling306
- respectful staff188
- professional movers115
- easy move86
- quick move61
- reliable movers30
- quick work28
- last minute move26
- affordability15
- flexible scheduling11
What the company says about itself
Taken from JUSTIN TIME MOVING COMPANY LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…can be. Our team of professionals have over 10 years of experience in making moves as easy a”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…safely and efficiently. Request a free quote today and let us take care of the rest!”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Operating Hours Monday through Sunday 24/7 © 2024 by Justin Time Moving &”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial