Flex Moving & Storage

I would have given negative star review if there is an option. These are scammers. When you first call them theu give you a wrong quote and you are happy with their price and book then giving your credit card and all the details. 2 days before they will send you an invoice which shows the 3 times of the quote you initially agreed to and when you call them they literally lie to you about the initial quote they gave you and this is the final quote and leave you with no other option.

Hands down the worst moving experience one could endure. Everything is subcontracted and there is no communication from the actual company to the subcontractors. Trailers were dropped off by one company’s hour before the move with one being dropped off in the road. Only one mover showed up for the first several hours then another showed up and proceeded to leave for another hour while the other hung out on our porch eating.

The movers were slackers and extremely unprofessional—constantly lying and never taking accountability for their actions. It took them 9 hours, 2pm to 11pm, to move a small studio apartment that’s only 30 minutes away. When traveling to the new apartment, it took them 30 mins MORE to arrive at the destination compared to the truck driver and myself. During the moving process, my desk surface has been bent due to the way your movers stacked two large clothing packages on top of it. This caused visible damage.

Reps will lie to you and double charge you. We used them a month ago, and they did not deduct the deposit from the total cost of the move. But instead charged the deposit and the total cost of the move. When submitting a dispute to the call center, they refused to refund the deposit after charging the total cost of the move in a separate transaction. They stated it is an “advanced payment” and a separate charge. We had to submit a charge back on our card for the initial payment.

If I could give Flex a 0 stars I would ‼️‼️DO NOT TRUST FLEX STORAGE OR WASTE YOUR TIME AND MONEY ‼️‼️ Writing on behalf of my mother, the day before Mother’s Day as she is devastated without her belongings staying with me, her daughter. Her unit was scheduled to be delivered full of her 3/2 bath house, everything she has ever owned in one unit to move to her forever home and be all moved in before Mother’s Day.

Let's start from the beginning, I booked a little studio to be moved to a storage unit. Told them it needs to be done because we had a flight at 8.45 with our 2 cute 5 year old daughters .!!! They would send me 2 guys confirmed at 1.30 latest!! From 1.30 till 5.15 pm I got always the same message their 10 min away, aperantlty wrong address, we'll call you straight back ( never called me back)( btw for your information the companies phone number is registered as a scam number.

I was quoted a rate between 540-560 dollars. I was ultimately charged 990 dollars. I am being charged for 7 hours of labor when movers were only there for 5. I specially asked for an arrival window between 10 am-12 pm. The person I set up the move with said okay, they will come at 10:30. Perfect? Wrong. I receive an early morning call at 8 am saying movers are here. Raced to the storage unit. No one was there. The owner said she in fact had no crew, and had to call in an emergency crew.

On the moving aspect of this company, I will give them 4 stars, maybe 5. But after what transpired in the move I am very reluctant to give them any. During the process some of our belongings were still on top of tables and dressers. My fiancé has a habit of keeping her engagement ring in the ring box on her dresser while at home. She will wear it when leaving the house to work or actually whenever she goes out.