Flex Moving & Storage
Moving and storage service in Wilton Manors, Florida
Its address is in Fort Lauderdale, Florida. It appears here because Google returns it for Wilton Manors.
Google rating
4.8
Ratings counted
324
Are 1 or 2 star
3.7%Around typical
The rating breakdown
12 of the 324 ratings in Google’s published star breakdown for Flex Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 310 | 95.7% | |
| 4 star | 2 | 0.6% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 12 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Flex Moving & Storage at 3.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Flex Moving & Storage, counted by matching the words they used.
- Crew conduct3 · 33%
- Damage to belongings2 · 22%
- Price rose after the quote1 · 11%
- Late, delayed or a no-show1 · 11%
- Belongings withheld over payment1 · 11%
- Claim or refund went nowhere1 · 11%
- Booked by one company, moved by another1 · 11%
Counted across the 9 one and two star reviews we have read for Flex Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT USE THIS COMPANY!!!!! They forced me to use a third-party company to pick up my things. The third-party company documented all the damages before touching any of the property and now they will not reimburse me for the damages made because of the third-party company they forced me to use saying Who broke everything. Only use this company if you want your stuff broken and if you want to be overcharged with horrible customer service.
Thank you for reaching out and sharing your recent experience. We want to investigate these issues thoroughly and understand why there was a discrepancy in the information provided and the services rendered. Please contact us at … More
If i could give this company 0 stars I would. I had the most frustrating experience of my life with this company. First of all, no one at the company told me it would take 72 hours to obtain proof of insurance to submit to my new apartment. As a result, i couldn’t move into my apartment on time. I incurred thousands of dollars in fees to store my stuff for the delay and to stay in a hotel. Then i took all steps to get the insurance, and they still never sent it after multiple days.
Hi Justina, I already have your case under review and am working toward a resolution that you will feel good about. I understand how stressful and costly these delays and damages have been for you, and I’m committed to addressing each … More
BEWARE!!!!!!! I booked a move with this company on Tuesday before Thanksgiving to move on the Friday after Thanksgiving. Everything was confirmed and they took my deposit. I even received a confirmation text the night before and then received another email the morning of saying they were on the way and I was the next stop. Then at 10 AM when my window was between 8 and 10 AM, they emailed me, did not have the courtesy to call me, and told me they were canceling my move.
We sincerely apologize for your experience and are immediately escalating your case to our highest level of customer resolution. We are committed to urgently resolving this and regaining your trust. … More
Absolutely terrible Moving Company. These are not professional movers. They are individuals looking to make some extra cash rather than trained, experienced moving professionals.They lack training, experience, professionalism, and proper moving skills. The entire process was disorganized and stressful, and communication was extremely difficult. You are essentially lucky if the people assigned to your move even speak the same language as you. The movers do not handle a thing with care.
Hello Patty, thank you for bringing this to our attention. We’re in the process of reviewing the details to better understand your experience. We will be in touch with you soon to provide an update. … More
Got it. Here’s a no-dates, hard-hitting draft, This was one of the most unprofessional, disrespectful experiences I’ve had with any company. They gave a clear delivery window and then just ignored it. No call, no heads up, nothing. I sat around waiting while they pushed the time back like my time didn’t matter. And when I tried to get a straight answer? Long holds, vague excuses, zero accountability. It honestly felt deceptive. Like they’ll promise whatever to get you to book, then leave you hanging.
Thanks for sharing your experience. Having a consistent, reliable schedule is at the heart of what we do. We want to work toward a solution you’re happy with and make sure we get this right for you.
Booked a move and no one showed up past the time they gave me. Had to call them to find out that no one is there to help me move so they’re canceling last minute leaving me stranding with a packed u-haul waiting to be unloaded. i am totally screwed and have no way of moving into my apartment now. they couldn’t even call me to tell me they were cancelling i had to call them to find out. getting a refund is so difficult all the customer service people keep leaving me on hold, hanging up, or not answering.
Hi Julia, thank you for sharing this. I'm sure it felt incredibly upsetting, and this is not the experience we want anyone to have. … More
I called for a moving quote 5 minutes ago. After receiving my quote, I politely told the representative that I would like to gather additional quotes from other companies before making a reservation with them. He said ok, and hung up on me. Needless to say, I won't be using them for my move. Very unprofessional.
Hi Lori, thank you for sharing your experience. Professional, courteous communication is very important to us, and we’re sorry you were left feeling otherwise. Your feedback helps us improve, and we appreciate you taking the time to let us … More
Terrible experience and I still, several months later, have not received my refund. And I'm not sure why, but they want to give me Amazon gift cards instead of simply refunding my card that they double charged! The people that run the …
Hi Chris, We are very sorry for any negative experience. We would love to talk with you and resolve this issue. We are unable to find your account. Please reach out to our customer support line ([phone removed] ext.150 or via email: [email removed] so we can help resolve your issue in a fast and…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 29%
- Worked hard and fast3 · 21%
- Turned up when they said2 · 14%
- Careful with belongings2 · 14%
- Kept in touch2 · 14%
Counted across the 14 four and five star reviews we have read for Flex Moving & Storage. A review can mention more than one thing.
In their own words
I had my move on November 4th, and I want to sincerely thank the amazing team that helped me: Jesus, Laurence, Tomy, and Cameron. They were on time, polite, careful, and very professional throughout the entire process. They handled all the furniture and boxes with great care, making sure everything arrived safely and was placed exactly where I wanted. They made the moving experience so much easier and faster than I expected. I highly recommend this company and especially this great team!
Hi, Darwin. Your feedback is highly appreciated. Thank you for the review!
Communication was great with this company, they dropped off the item storage unit literally the next day. Super efficient showed me how to use the locks and how to use the unit. I will definitely be using them again. Customer Service was just absolutely impeccable. Joshua the driver was so great. Great driver parked it really well along the driveway and just super nice guy. You could tell he loves his job. Thank you guys so much.
Thank you so much for this review! We're thrilled that our swift communication, efficient delivery, and Joshua's exceptional service stood out. We're dedicated to providing a top-notch customer experience and pleased to know we hit the mark <3
The experience with Flex storage was top notch from the beginning to the end. Bobby was assisting me in getting services set up and was very accommodating with delivery and he explained the process in detail. The flex trailer was delivered on time and was delivered by professional drivers. I will give review on them individually. Instead of renting a truck and having to rush my home in to it and rush it off, this made my move a lot smoother.
Hi, Bettina! Thank you so much for taking the time to write this detailed review. It's wonderful to hear that Flex was able to make your move so smooth. We're thrilled to hear you enjoyed the service you received from our team of pros and that everything went so pleasantly.
After having terrible movers in Atlanta with the same company I had a much better group delivering my stuff to Ft. Lauderdale. Orett, Gerard and Efren were very laid back, efficient and professional. Easy to work with and finished the job in roughly 90 minutes. The only negative was I didn’t receive a heads up call until they were already here but it was a night and day experience from what I had before. I would use these guys again for a future move.
Thank you for sharing your experience, and we are glad Orett, Gerard, and Efren could step in to make your delivery to Ft. Lauderdale smooth, fast, and efficient. We hold every step of a long-distance move to the highest standard, so we … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- flex storage9
- easy process9
- clean trailer5
- temporary storage4
- punctual staff4
- furniture transfer3
- unit placement3
- affordability3
- fast setup2
- secure storage2
What the company says about itself
Taken from Flex Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“Portable trailer storage Licensed & insured Same-day service Short-term storage Ded”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“8461 Available 7AM-10PM ET, daily State license number : IM3819 Miami-Dade County license number: MR-09”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…your things in private trailers with guaranteed delivery dates. Storage Portable storag”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…erstate Moving Nationwide moving with a licensed and federally compliant team. Locations”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews