Fort Bend Music Center | Stafford-Sugar Land
Piano store in Sugar Land, Texas
Its address is in Stafford, Texas. It appears here because Google returns it for Sugar Land.
Google rating
4.8
Ratings counted
309
Are 1 or 2 star
3.2%Around typical
The rating breakdown
10 of the 309 ratings in Google’s published star breakdown for Fort Bend Music Center | Stafford-Sugar Land are one or two star.
Against other listings in Sugar Land
About the same as the middle of the 16 listings in Sugar Land we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 280 | 90.6% | |
| 4 star | 19 | 6.1% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.6% | |
| 1 star | 8 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Fort Bend Music Center | Stafford-Sugar Land at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Fort Bend Music Center | Stafford-Sugar Land, counted by matching the words they used.
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Fort Bend Music Center | Stafford-Sugar Land. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My name is Joshua, A beginner who just wanted to take a look at the pianos and also wanted to take the lessons ,I recently visited Fort Bend Music Center, and unfortunately my experience was extremely disappointing. The manager, Bob, treated me with a level of disrespect that no customer should ever have to deal with.His attitude was unprofessional, dismissive, and even racially offensive it made the entire visit uncomfortable.
Good afternoon Pixcy OO. My name is Michael and I am one of the partners here at Fort Bend Music Center. I am sorry to hear about your experience through a Google review. I would love the opportunity to discuss this with you. I do not have … More
At first glance, Fort Bend Music Center appears to be quite professional, but upon closer inspection, it's a company riddled with amateurism. The level of attention they give you from the moment of registration drastically changes afterward. Moreover, the employees at the company seem to lack regular hours. For instance, although the establishment claims to be open during certain hours, when you go to purchase any equipment, you may find that the person in charge of those items isn't working that day or only works…
Semih, I am sorry to hear of these issues via a Google review. We would have loved to address these issues while you were in our store weekly for six weeks. Unfortunately, it does not appear these concerns were brought to our staff or … More
If your looking for a piano or service go somewhere else. I bought a new piano from Fort Bend and it took them 5 months so send someone to give it a first tuning…which made the piano sound worse. I called and spoke to Rick the manager or owner and he said he would send somebody. That was 5 months ago. Almost a year with a bad sounding new piano. Save yourself the trouble and go somewhere else. Multiple calls to them. They don’t care about their customers.
that is a bad choice for here learning any lesson，my girl learned piano lessons two year we didn't find any improve for her.by the way they charged you too much registration fee when you quit they also charge late fee.
Kai Lin - Thank you for your feedback. We are sorry to hear you had a negative experience with our company. An Administrator will be reaching out to you directly to learn more. Thank You -RCC
Talked to the owner today and ... SAD! Complete piano service is really complete piano disaster. These people have no idea how to take care of a piano. They killed my Steinway model b in their care
Dear Luna Wei, I see that you had an unfavorable experience with our company. Thank you for bringing this to our attention. The experience you noted is not by any means reflective of our standards of service and customer satisfaction. We … More
Booked them to move a piano. They cancelled appointments then said they couldn't move my piano because of a two inch step. Useless, avoid.
Hello, we are sorry to hear of your poor experience. Due to the black adhesive all over your home floors, we were unable to move your piano. Also, we unfortunately were unable to complete the move to avoid tracking the adhesive into other homes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 47%
- Turned up when they said1 · 7%
- Worked hard and fast1 · 7%
Counted across the 15 four and five star reviews we have read for Fort Bend Music Center | Stafford-Sugar Land. A review can mention more than one thing.
In their own words
We had a great experience purchasing our piano from Fort Bend Music Center. Alex P. was knowledgeable, patient, and made the entire process easy and enjoyable. He took the time to answer all of our questions and helped us find the perfect piano. The delivery and setup were smooth, professional, and right on time, making the entire experience stress-free. We highly recommend Fort Bend Music Center and Alex P. for their outstanding customer service!
Jordan was incredibly helpful, knowledgeable, and efficient!! Great experience for first time band player!! Highly recommend this friendly, locally owned store!
What a great and friendly experience. In this day and age, old school customer service really stands out. It's refreshing after hours of pressing 1 for English to be able to walk into a store, be greeted, and nicely aimed at the department I needed to speak to.
Eric at Fort Bend Music Center was absolutely wonderful to work with! I was looking for the perfect digital piano as a birthday gift for my husband, who already owns a beautiful Yamaha acoustic, and Eric took the time to understand exactly …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff108
- knowledgeable technician8
- saxophone repair6
- piano lessons6
- instrument rental5
- free repair5
- flute repair4
- friendly front desk staff3
- no pushy sales3
- flute rental2
What the company says about itself
Taken from Fort Bend Music Center | Stafford-Sugar Land’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…serving the local music community for over 40 years. We take pride in being your trusted so”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…to Fort Bend Music Center! We are family-owned and operated and have been serving the”Raw text captured from the page, including any surrounding navigation.