FreeUp Storage Salem Blossom Dr
Self-storage facility in Salem, Oregon
Google rating
4.6
Ratings counted
308
Are 1 or 2 star
7.1%Above typical
The rating breakdown
22 of the 308 ratings in Google’s published star breakdown for FreeUp Storage Salem Blossom Dr are one or two star.
Against other listings in Salem
3.1 percentage points higher than the middle of the 17 listings in Salem we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 256 | 83.1% | |
| 4 star | 20 | 6.5% | |
| 3 star | 10 | 3.2% | |
| 2 star | 6 | 1.9% | |
| 1 star | 16 | 5.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is FreeUp Storage Salem Blossom Dr at 7.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for FreeUp Storage Salem Blossom Dr, counted by matching the words they used.
- Crew conduct2 · 10%
- Damage to belongings1 · 5%
- Items missing or never delivered1 · 5%
Counted across the 20 one and two star reviews we have read for FreeUp Storage Salem Blossom Dr. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We only had our storage unit for a few months before our lock was picked and almost everything in our unit was stolen. Despite this awful experience, Celeste did everything possible to make it right. I quickly submitted a police report and she assured that my insurance claim was handled promptly, there was absolutely no hassle with reimbursement (aside from it taking a month to be mailed out instead of the 10-15 days that I was told, but that was the fault of insurance).
Hello Karlie, thank you for sharing your experience at our Salem facility. We’re sorry to hear about the issues you encountered, but we're glad Celeste was able to assist you and provide support throughout the process. We appreciate your feedback, and we would like to further connect.
Only rating 2 stars because the gentleman who helped us in the beginning was super sweet. Well fast forward 2 weeks later and an older female employee is driving up on my mover and I and yellow out of her window because of “tailgating”. To be clear, my wife rented the unit out and she has diagnosed neurological issues, so her memory is not the greatest. She forgot to tell me ONE rule and instead of the employee being respectful and explaining in a professional manner she was super rude.
Hi Jahaira, thank you for leaving your feedback. We’re disappointed to hear that you had a poor experience with one of our team members. We want to make things right. At your earliest convenience, please email us at [email removed] with more information about your visit.
When public storage took over this location the rent for our unit went up 50 dollars. Then we recently got a notice that it would be increasing again to 210 for a 10x20 non climate controlled unit. That's a ridiculous price increase and we had been there less than a year. We decided to close our storage unit and when we went to empty it out, we found that we had mice that had destroyed some of our property. We had a storage unit over on Del Webb avenue for 3 years and never had an issue with rodents there.
Used this facility while it was run by Public Storage. Apparently, the actual owners of the property and facility had a falling out with "Public Storage" who was running it for them, and there was an abrupt "ownership transition" that resulted in massive confusion. My rental rate significantly increased on the 1st, spoke with the legacy operator about negotiating a better rate, and it was suggested it might be better to talk with the new operator on the 4th because they intended to reduce costs and lower rates.
Geoffrey, thank you for sharing your experience! We're glad to hear you've had positive interactions overall and that we could resolve any misunderstandings. We appreciate your trust in our vigilant team at Public Storage.
-10 stars here. First-off, they have only been in business at this location since March 1st, 2026 that's when they took over after buying this location from Public Storage. All previous reviews older than March, 2026 are phony & likely violating Google's terms... In their first month of ownership they tried scamming us by billing us for an extra month's insurance, claiming that's what Public Storage billed them, when they bought the location.
This reviews it's from Public storage they just change the name , I recently was witness of two guys break in into a storage unit 2 months ago . There was no insurance at the time and after that incident they started to charge insurance and also they charge me the insurance from previous month . The unit who got break my calculations 0059 or 0060 cops were notified with time in sec cops were outside waiting for them ..
Hi Michael, we are sorry to hear about your negative experience. Our lease always requires that you carry insurance on the contents of your unit. In a facility acquisition situation, we give existing tenants 30 days to provide their own or take ours per the email that was sent out when we acquired…
We were never told that they were taking over! The first thing that they did was came in and hiked up the prices! Because of my hand being crushed at work we obviously couldn't afford the increase so we decided to move out and we wanted to pay a prorated amount because it was so early in the month the manager said there was no way that they could do that but if I decided to stay with them they could give me a discount!
Very unsanitary I would never rent from them be the have a rotten infestation I was only gone for 35 -40 days and this happen they said it’s not there fault and is trying to charge me for the garbage that the rotten left I’m a single mother with no vehicle there neglected to clean the units has left my kids memories gone thank u
Hi Cristal, thank you for bringing this to our attention. We are deeply sorry to hear about your experience with us. Please know that we take cleanliness and pest control very seriously. Please send your best contact number to [email removed] and a manager will reach you shortly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous64 · 29%
- Worked hard and fast12 · 5%
- Price matched the quote6 · 3%
- Kept in touch3 · 1%
Counted across the 224 four and five star reviews we have read for FreeUp Storage Salem Blossom Dr. A review can mention more than one thing.
In their own words
"I walked in not knowing (one never does) exactly what the experience might be, let alone if the rates would be acceptable, etc. I was most pleasantly surprised to find that I had found exactly what I was looking for in the FIRST place I tried ! How often does that happen ? I was sold on the spot !! Danica was super !! She was great to work with, professional, efficient and personable, and made the entire experience actually pleasurable. I would happily recommend you to my friends and acquaintances. JCC"
I really appreciated the assistance I was provided at the NW Blossom location here in Salem, OR. I had a lot of questions and Alyssa was very patient with me, and was able to answer all the questions I had. Her customer service was outstanding, and she had excellent communication skills. I don't leave reviews very often, but when I have had an excellent customer experience, it's important to share out, so manager's/corporate know they have a good representative working for them.
Jake is High-speed Individual who helped me secure a nice warm n dry storage unit at a fair price half price of regular spaces @ a discount based on my Being Retired Military & Disabled US Veteran ! Keep Jake in mind when calling around to their competition & the reason I returned to them after being away a solid year was because Vince the guy working at Safstore prior also helped me tremendously well ! Thank You Yes I recommend them for storage on monthly basis ! Bravo Zulu job well done 💪
Scott, we appreciate your return business with Safe Stor! Our managers strive to offer the best service possible, and we're glad to have you as a customer. Thank you for your service!
This girl Laura was the most enjoyable spirited voice I have probably (EVER) talk to when calling customer service. She listened attentively to everything I mention, walked me thru paying my bill, sent me messages along the way verifying the steps she was doing matched the steps that were completed. I never questioned her ability to resolve my issue. She is amazing and I believe that she truly knows how to treat people, today's world not too many of us have that! You keep it up girl!
Thank you so much for your kind words, Jena! We are thrilled to hear about your positive experience with Laura and our customer service team. We strive to provide excellent service and it's always great to hear when we hit the mark.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff22
- clean units5
- humorous staff4
- app setup3
- rates3
- online reservation2
- finding the right unit2
- affordability2
- positive vibe2
- unit tours2