Jason and Jason's Relocations

Extremely disappointed with the two movers given through contract with Uhaul. My mother-in-law hired 2 movers recently and although she has had two amazing previous encounters with movers through this company, this was beyond unacceptable. One kid was dressed in Crocs(posing a danger to himself in the event of dropping large or sharp objects on his feet), playing on his phone, sitting on the back of the Uhaul listening to music and watching TikTok videos, and both movers were vaping on the property as well as…

Robert was very nice and called me several times to update their arrival time. However, between him and the other mover, they were wildly inefficient at moving. I had a one bedroom truck that was loaded in under two hours by a different company with two people, but these two couldn't unload it in two hours. They took the light items one at a time (e.g. carrying a couch cushion, or a single lamp) first and left every large and heavy box, and a few furniture items for me to finish.

I put service not listed because they performed no service. The team showed up for our move yesterday on time and that was the only thing that went right. I called Jason days before my move to tell him we didn’t have a ramp, told him that was probably going to make the truck loading take longer and he verified his team wouldn’t leave until the job was done and we would pay additional if needed.

Absolutely the worst movers I’ve ever hired. We used this move our stuff out of a U-Haul into a storage compartment and we hired two movers. At first, we thought the move wasn’t the best because they were new and they didn’t really know what they were doing. It took a lot longer than expected and everything was really badly organized.

Jason and Jason’s crew showed up on time. The issue is they showed up with 2 people instead of four. Our order said four. Jason scrambled for two more people and thankfully found them. The first two people showed up without a dolly or tools, even thought the website clearly says on the home page. “We bring our own gear, such as dolly's, shoulder dolly's, moving blankets, ratchet straps, hand tools for disassembling and reassembling, and more!” The crew was helpful and efficient until it started to rain and then…

I booked this company through U-Haul and am SOOO upset at how I was treated by Jason! I booked via U-Haul website and was away traveling for work. I had 2 voicemails and texts and when I called him back he was incredibly RUDE!. None of the information I filled out online was passed to him so he is drilling me for info that I already provided. HORRIBLE HORRIBLE experience that I’m trying not to let ruin my day. Crazy person that I would NEVER want in my home and around my stuff. Wow!!!

DO NOT USE THIS COMPANY! Zero stars are too high. They will not take responsibility for their employees. We reached out to them over damaged items and the owner pretty much called us liars and refused to help. Feel free to email me and I'll gladly forward the emails to you since I am certain he will reply with some snooty unprofessional response that will deny the facts.

Initially gave them a good review from the U-Haul site but the more I unpacked the more damage I found to my furniture. I thought it was unusual that I had to sign a contract with them saying I wouldn’t hold them liable for damage even if damage was due to their negligence. They claimed in the contract that they would handle items with care but that was false. I’ve never had to sign a contract like that before when using movers from the U-Haul site.