FreeUp Storage Tyler Frankston Hwy
Self-storage facility in Tyler, Texas
Google rating
4.6
Ratings counted
194
Are 1 or 2 star
8.8%Above typical
The rating breakdown
17 of the 194 ratings in Google’s published star breakdown for FreeUp Storage Tyler Frankston Hwy are one or two star.
Against other listings in Tyler
4.4 percentage points higher than the middle of the 15 listings in Tyler we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 170 | 87.6% | |
| 4 star | 7 | 3.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.5% | |
| 1 star | 16 | 8.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is FreeUp Storage Tyler Frankston Hwy at 8.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for FreeUp Storage Tyler Frankston Hwy, counted by matching the words they used.
- Crew conduct6 · 43%
- Damage to belongings2 · 14%
Counted across the 14 one and two star reviews we have read for FreeUp Storage Tyler Frankston Hwy. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not recommend!!! I've had several units and one of my units flooded but the insurance they make you pay for doesn't cover rain damage so half my property was ruined. Staff is rude. The driveway is impossible for trailers. Do not rent from here.
Thank you for your feedback, and we’re sincerely sorry to hear about your experience. Since taking over, we’ve focused on improvements, including repairing the roof to address potential water issues.
The whole experience went to crap today. I signed up online. With all the vehicle info and vin. I have insurance but purchased extra, just in case. I also set up auto-draft. I was immediately called and discussed the situation. They were requesting the title in my name. I let them know that would be impossible since it was my recent deceased uncles name. She said they would have to have a death certificate. Impossible, he hasn't even been cremated yet.
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. At FreeUp Storage, we strive to provide a seamless and supportive experience for all our customers, and it's clear we fell short in this instance.
My only problem was that the gate wouldn’t open to get out. We were stuck inside for over an hour because the gate wasn’t working. Apparently it’s a thing that happens regularly since other people that were there stuck with us told us. This was on a Sunday afternoon around 4 pm. Unacceptable, I was about to call the cops to let us out but we got lucky that someone was able to open the gate from the outside and let us out.
We are sorry to hear about your experience, Gabriela. We apologize for the inconvenience you faced with the gate not opening. We strive to provide a smooth and enjoyable experience for all our visitors, and it is disappointing to hear that you were stuck inside for over an hour.
Place was very unprofessional, didn’t have the uhaul pulled up. Made us walk out in the field to get it. It hasn’t been washed in idk how long and has a tire that wouldn’t pass inspection on it. Then they aren’t open on Sunday to return it there so bc they set it up wrong It took 3-4 hours out of our day calling uhaul for anyone to figure out where to drop it off! I wouldn’t use this place if it was my last option.
Thanks for taking the time to leave us a review, Robbie. Very sorry your experience wasn’t what you’d hoped. A manager will look into this for you.
This place is disgusting. The rats started chewing on my wood furniture, rat and mice droppings everywhere. There is even snakes in there, I have pictures and and videos of snake skins (yes multiple) inside my specific storage room. The office personnel are rude and unprofessional. When you walk into the buildings you can instantly tell how hot and humid it is. They are not climate controlled at all.
Easton M After reviewing our customer data base, we have not been able to locate in account in your name. Could you possibly be referring to a different storage facility in the area. Climate Control hallways are maintained at 78 degrees which is standard in the industry.
Hey yo. I started renting on this joint back in 2009 when it was like less than $70 a month for the unit I'm in now. Didn't trip when it went up a little a year later. But it's crazy how much it is now. If y'all ain't willing to price match for the same size unit, with climate control, I'll gladly use my much deserved days off and get my stuff out. And my stuff still better be there.
Hi Master, we appreciate you taking the time to review us, our team will look into this. If you would like to stop by the office, we will be happy to speak with you about your Rental Rate as well as review the local market rates as well.
We have stored our trailer there for the last few months. Upon checking it this week, the lock system had been dismantled from the trailer and someone had removed our jacks. Inside the trailer, someone had undone our travel first aid kit and strewn used gauze about the trailer. The bed had clearly been slept in. The storage facility is gated, but the gate is always open.
Hi Mg, We apologize that this has occurred at our facility. We will be glad to work with you and the local authorities to try and determine what happened and possibly by whom. The gate to the faculty is open only during office hours because the office access is located behind the gate.
This place is the worst storage place ever!! The unit my items was in was always hot. They don't fix anything in a timely manner. Their regional manager name Kim is very rude!!! I don't recommend this place to anyone if this was the last place on earth!! Their business suck and they tell you lies just to get your money. God don't like ugly Kim!!!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous37 · 26%
- Worked hard and fast7 · 5%
- Price matched the quote3 · 2%
- Turned up when they said2 · 1%
- Careful with belongings1 · <1%
Counted across the 144 four and five star reviews we have read for FreeUp Storage Tyler Frankston Hwy. A review can mention more than one thing.
In their own words
Cici was amazing if you want a place that you know your stuff’s gonna be protected and safe. This would be the place to go no hassle. I reserved my unit online hasslefree I went there and it took a matter of 10 minutes tops to get everything situated and taken care of and anytime I called or needed assistance. They are always on top of things seriously I don’t think I’ve ever been to a storage unit where they were so professional and The most important thing for me is that cici made me feel important she didn’t…
Thank you so much for this outstanding review. We truly appreciate you taking the time to share such detailed feedback. It’s wonderful to hear that CeeCee made your experience smooth, professional, and genuinely personal—this is exactly the level of service we strive to provide.
Cee Cee's customer service is AWESOME!!! She was very professional, friendly, nice, kind, patient and understanding! She allowed me to look at multiple units and went above and beyond to assure I was happy with size and location of storage unit for my convenience PLUS gave me a promo offer and really good rate!! I highly recommend this location and see Cee Cee, she'll definitely make sure you're a very happy customer!
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with Cee Cee and that she was able to help you find the perfect storage unit for your needs.
Sylvia was very nice and informative. We explained our needs and she was able to get us the best unit very promptly. Less than 15 minutes
Thank you for taking the time to leave us a 5-star rating! We are thrilled to hear that Sylvia was able to assist you efficiently and effectively. We appreciate you choosing us for your self-storage needs!
Overall the storage was a pleasant place to be and I felt comfortable with my items being at this facility. I was somewhat displeased when they changed over to free up storage. I felt harassed by the frequent messages, and calls from Sylvia. Even after i asked her nicely if she would not call me. That was something I didn't have an issue with from previous owners. I was aware of when my fees were due. Sylvia was nice, but the calls were annoying.
Thank you for sharing your experience, LaSonya. We appreciate your feedback and apologize for any inconvenience caused by the changeover process. Your comfort and satisfaction are important to us, and we will strive to improve our communication in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- new management14
- courteous staff12
- climate controlled storage5
- clean units5
- helpful information4
- promotions3
- helpful moving process2
- gate code2
- gated facility2
- renovations2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- showmelocal.comdirectory