FreeUp Storage Tyler
Self-storage facility in Tyler, Texas
Google rating
4.9
Ratings counted
301
Are 1 or 2 star
2.7%Around typical
The rating breakdown
8 of the 301 ratings in Google’s published star breakdown for FreeUp Storage Tyler are one or two star.
Against other listings in Tyler
1.7 percentage points lower than the middle of the 15 listings in Tyler we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 277 | 92.0% | |
| 4 star | 16 | 5.3% | |
| 3 star | 0 | 0% | |
| 2 star | 4 | 1.3% | |
| 1 star | 4 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is FreeUp Storage Tyler at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous55 · 25%
- Worked hard and fast21 · 10%
- Price matched the quote6 · 3%
- Turned up when they said2 · <1%
- Kept in touch2 · <1%
- Careful with belongings1 · <1%
Counted across the 219 four and five star reviews we have read for FreeUp Storage Tyler. A review can mention more than one thing.
In their own words
Rafel at FreeUp Storage is hands down one of the best property managers I’ve worked with. He went above and beyond to accommodate my situation and helped me save a significant amount of money in the process. It’s rare to find someone who genuinely looks out for customers the way he does. His communication, professionalism, and willingness to help made the entire experience smooth and stress-free. Highly recommend working with Rafel if you get the chance.
Thank you for sharing your experience, Joshua! We are thrilled to hear that Rafel at FreeUp Storage provided you with exceptional service. Our team takes pride in going above and beyond to help our customers and we are glad to hear that Rafel's efforts made your experience smooth and stress-free.
The manager was very helpful, returning my call promptly and directing me to a nearby storage unit at a fair price.
Thank you for your kind words, Tommy! We're glad our manager Wanda was able to assist you quickly and help you find a storage unit that met your needs. We appreciate your feedback!
Free Up Storage is a very nice and new climate controlled storage unit center! My climate controlled storage unit kept my furniture and items protected and clean until it came time for me to move out. It was very easy for me to pay each month thru my account online. The customer service was wonderful and very helpful! Thank you Janice for everything, if I ever need storage again I know where to go🙂
Thank you for your kind words, Debra! We're so glad to hear that your experience with us was positive and that you found our self-storage facility convenient and helpful. We appreciate your feedback and hope to assist you again in the future!
This business has been great for me to work with. They have been accommodative to our needs and have stayed on top of things. Very pleasant to work with and professional in the way they have handled situations. Their call-backs have been quick and their prices reasonable. I fully recommend them to meet your storage needs. Thank you Free Up Storage for taking your job seriously and being personable.
Hi Larry, I’m so happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff24
- unit selection17
- new property9
- safe storage7
- phone setup6
- rental process4
- honest staff3
- online payment2
- easy unit upgrade2
- layout2
What the company says about itself
Taken from FreeUp Storage Tyler’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Pay Bill Need help? Contact Us Via Chat 24/7! We got you! Our chat is the fastest wa”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial