FreeUp Storage Tyler South Broadway
Self-storage facility in Tyler, Texas
Google rating
4.9
Ratings counted
405
Are 1 or 2 star
1.0%Unusually few
The rating breakdown
4 of the 405 ratings in Google’s published star breakdown for FreeUp Storage Tyler South Broadway are one or two star.
Against other listings in Tyler
3.4 percentage points lower than the middle of the 15 listings in Tyler we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 391 | 96.5% | |
| 4 star | 10 | 2.5% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 3 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is FreeUp Storage Tyler South Broadway at 1.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for FreeUp Storage Tyler South Broadway, counted by matching the words they used.
- Price rose after the quote1 · 25%
Counted across the 4 one and two star reviews we have read for FreeUp Storage Tyler South Broadway. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I wish I could give a -5. This place used to be fantastic when owned by Cumberland Storage. Since being bought out by Free-up Storage, it's been a nightmare. They raised the rates immediately upon taking over. They occasionally answer their phone, but the person who answers has no authority or information, takes your name and number, and no one ever contacts you again. Not only do the fail to return calls, they do not answer emails.
Hi Simone, I would like to investigate this further but don't see you as a customer or previous customer in our system. Please message me your information so I can help in turning your experience around.
Sarah is amazing, Stephanie the Manager is horrible, I explained my situation to her after discussing with Sarah and Stephanie explained Sarah was a liar (what a way to talk about your assistant as Sarah referred to her) Stephanie laughed at me while discussing my issue being proration (Heads up you use the storage building half the month on the last month, don't think your getting your money back), ask her to provide proof of this policy and she said they never have done this was her response.
Noone is in the office. I got here 10 minutes before the closing time and noone is here.. A couple of boxes left unattended at the door. Hhmm...
owner/manager isnt all that pleasant to deal with. the units are atleast clean though. no dumpsters on site to throw empty boxes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous89 · 25%
- Worked hard and fast28 · 8%
- Kept in touch8 · 2%
- Price matched the quote5 · 1%
- Turned up when they said3 · <1%
- Careful with belongings2 · <1%
Counted across the 360 four and five star reviews we have read for FreeUp Storage Tyler South Broadway. A review can mention more than one thing.
In their own words
Staff was courteous and very professional. She was a great representative for you company. She handled my new unit needs quickly and had me on my way promptly. TEAM FREEUP is lucky to have her on staff.
Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers!
Since my divorce earlier in the year I have had my things in 2 units at Cumberland Storage. These ladies have been the BEST to work with. Raising my grandson with disabilities and unable to attend childcare has made it difficult to keep a job... Thus money has been an issue. Of course you are expected to pay what you owe (it’s called business). But As long as I am doing my best to make payments.. these ladies have worked with me way beyond what is expected of any business. And On top of that they are ALWAYS kind!!
CeeCee was wonderful and very professional. She was always very responsive when we had questions or concerns. The facility was always very clean and easily accessible. We loved being able to come in after hours since we work during the day. CeeCee provided us with everything that we needed in order to make this experience as stress free as possible. If we ever need storage again we will be returning, as well as recommending anyone we know to her as well. Regan and Dillon Fitts
Thank you for your glowing 5-star review, Dillion! We're thrilled to hear that CeeCee provided you with a wonderful and professional experience. It's fantastic that our storage facility's cleanliness and accessibility, along with CeeCee's responsiveness, made your storage experience stress-free.
My experience was great! Not only was the process quick but Mrs. Keisha was welcoming, and kind, and really just knew her stuff which just made it all that just quicker. They had exactly what I needed, and a really fair price.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection31
- climate control12
- easy rental process6
- welcoming atmosphere5
- large dollies5
- safe facility4
- easy in and out2
- inset locks2
- climate controlled storage2
- easy set up2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- yelp.comreviews
- mapquest.comdirectory