FreeUp Storage Tyler SH-155
Self-storage facility in Tyler, Texas
Google rating
4.6
Ratings counted
142
Are 1 or 2 star
7.7%Above typical
The rating breakdown
11 of the 142 ratings in Google’s published star breakdown for FreeUp Storage Tyler SH-155 are one or two star.
Against other listings in Tyler
3.4 percentage points higher than the middle of the 15 listings in Tyler we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 116 | 81.7% | |
| 4 star | 12 | 8.5% | |
| 3 star | 3 | 2.1% | |
| 2 star | 3 | 2.1% | |
| 1 star | 8 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is FreeUp Storage Tyler SH-155 at 7.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for FreeUp Storage Tyler SH-155, counted by matching the words they used.
- Damage to belongings2 · 33%
- Crew conduct1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for FreeUp Storage Tyler SH-155. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They should’ve never sold this place new owners are as rude as can be I was supposed to have a free month because I was a returning customer I paid one month my next month was supposed to be free I don’t got a bill from the new owners stating that I owed $70 for a month that I wasn’t even supposed to be paying for when I went in to find out what was going on they then said I owed $80 the $10 extra for the late fee of course for the month that I wasn’t even supposed to be paying for they refused to Even bring it…
Thank you for taking the time to leave a review. I am so sorry to hear that you had a bad experience. My name is Valerie, and I am the Regional Property Manager it was a pleasure speaking with you and I apologize that we could not honor your free month.
Terrible company. been a customer of the facility for over a decade. Paid a Year in Advance for every year we were a customer. Send our normal check. It never clears the bank but yet we get charged $50 NSF fees and late fees. Now Freeup doesn't take a check. Speak to the new local manager. The location manager says we don't turn down money. Issue another YIA check. Now the manager doesn't take a check and they send it back to me again. I paid all the fees and got my materials out of the units.
This is Terrible !!!!!! Today came to storage unit and pursued to leave, tapped in code (several times) and gate will not open. Called office several times … no answer. Backed vehicle up and drove to office… no one at office. After sitting here for “ONE WHOLE HOUR”on the phone and still sitting on the property … finally customer service answered to let them know I’m stuck on there property and the access code is not working. After this I will be moving out of here due to poor management communication.
Hi Christie, we are really sorry to hear you had a poor experience and I am working to see what happened here. Our facilities do not have someone in the office 24/7 and this is why we have a call center set up for your convenience.
Unit flooded. They let us change units and then a few months later that unit flooded ruining all of our family keepsakes. Sylvia was nice and did what she could and I know she just works there so its definitely not her fault but I wouldn’t recommend no one store there and if you do you better go and check your valuables. I know for a fact ours wasn’t the only unit to flood so before you pay another months fee you better come check on your stuff.
I’m sorry to hear about your experience. I appreciate you reaching out and am sorry to learn that your belongings couldn't be recovered. Thank you again for sharing your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!
Storage unit was cheap, and I paid everything online. However, no employees are on site at that location, and I had to drive to a different location to pick up the lock I purchased from them online
Hi Destiny Rozell, We are so sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion - we hope we can…
Storage building leaked rain...ruined most everything in it...owners tried telling me that they told me it did when I leased it...NOT
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous25 · 25%
- Worked hard and fast10 · 10%
- Turned up when they said1 · 1%
- Kept in touch1 · 1%
Counted across the 99 four and five star reviews we have read for FreeUp Storage Tyler SH-155. A review can mention more than one thing.
In their own words
This place is almost HALF the price I was paying at a different facility for the same size unit. I also was blessed to receive a free month of rent! Insurance is very affordable and they give you a free lock! Janice was AMAZING! If you need a storage unit, call them and make sure you speak to Janice. She handled everything over the phone very efficiently and professionally. She is so sweet!
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that Janice was able to assist you efficiently and professionally, thank you for choosing us for your self-storage needs!
Manager is great I moved out recently and have pictures showing so. It was with sadness because It was great being there. Manager noticed that I was moving on this hot day and was concerned that I was not hydrating enough and bought me water which was right on time. I would gladly refer others to rent units at free up storage.
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our quality and service, and we will be sure to pass along your kind words to Janice. We appreciate your business and feedback.
Pablo was very helpful, courteous and knowledgeable. So appreciative of his communication and patience!
Thank you, Tamara! We're grateful for your kind words about Pablo's assistance. He's always ready to help and we're glad he could provide you with a positive experience.
There was initially an issue with their computer system working and I had to actually sign up about four times to get it to actually work and since the locations are so close together, it was difficult to figure out the right one for me and of course each one has a different price structure. However, their sales associate stuck with me and was extremely accommodating and actually help me figure out everything so overall so far so good
Yonna, we sincerely apologize for the initial hiccups you encountered with our computer system and the confusion over our various locations and pricing. It’s great to hear that our manager Pablo was able to guide you through these challenges and provide the support you needed.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting9
- communication3
- availability2
- auction2
- easy access2
- safe storage2
- going above and beyond2
- free lock2
- storage unit rental2
- first month free2
What the company says about itself
Taken from FreeUp Storage Tyler SH-155’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…as a fenced property, gated entry, and 24/7 video recording. Reserve your storage u”Raw text captured from the page, including any surrounding navigation.