Fresh Start Moving Services
Mover in Gastonia, North Carolina
Google rating
4.5
Ratings counted
32
Are 1 or 2 star
12.5%Above typical
The rating breakdown
4 of the 32 ratings in Google’s published star breakdown for Fresh Start Moving Services are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Gastonia
7.9 percentage points higher than the middle of the 10 listings in Gastonia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 28 | 87.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Fresh Start Moving Services at 12.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Fresh Start Moving Services, counted by matching the words they used.
- Damage to belongings3 · 75%
- Late, delayed or a no-show1 · 25%
Counted across the 4 one and two star reviews we have read for Fresh Start Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The Owner Jeremy had young movers working unsupervised. At moving day he showed up late and stayed for only less than 1/4 of total moving time. Young guys were nice but they damaged newly painted walls and ceilings and left multiple scratches on hardwood floor. When they moved the sofa and loveseat, there was absolutely no protection/cover used on the furniture and we particularly requested this upfront when Owner walked around the house and gave us the quote.
Hi W W. thank you for bringing this to our attention. I looked into it and you are completely right - it has taken us a longer than expected to return and correct the slight issue regarding a few paint chips on your wall, which is entirely … More
I usually do not leave bad reviews. They did move my furniture without damaging. However, I am not pleased with their service. For example: they set up a bed and the headboard was a little taller than the last. There was a picture on the wall. Instead of asking if I wanted to take it down they left enough room about 2 feet from the wall for me to get it. So now I have to get someone to move the bed to the wall.
Good morning, Debbie. We are sorry to hear you were disappointed with our service. With that being said, we were also disappointed in the way you handle preparing for the move. Upon arrival it was obvious the home was not prepared as agreed … More
I was very disappointed with the moving services I received. The movers cracked holes and put scuff marks on the walls while moving my furniture upstairs in my home. My home was freshly painted. The owner promised to fix the damaged walls but he never did. I reached out to the owner by phone to discuss a time and date to settle the issue but he never returned my phone calls. To add insult to injury, the movers slid my dresser sideways with NO BLANKETS on the furniture.
We sincerely apologize for the inconvenience you experienced during your move, and we appreciate your feedback. It's disheartening to hear about the damages caused to your walls and furniture, and we understand the frustration this must … More
Very disappointing experience. Had a pleasant initial conversation with Jeremy and we scoped out a move and budget and he promised to e-mail the confirming quote that evening. Never sent it, and on my subsequent followup calls never answered the phone or returned my VM messages. Left me in a bind scrambling for an alternate plan to move my daughter. No thanks - my future business will go elsewhere.
Hi CJ. We are sorry to hear you didn’t receive your quote. However the quote was sent the evening of our phone conversation to the email that was provided. Seeing as our email is a info@ email quotes unfortunately go to junk mail from time … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 44%
- Professional and courteous6 · 38%
- Kept in touch2 · 13%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
Counted across the 16 four and five star reviews we have read for Fresh Start Moving Services. A review can mention more than one thing.
In their own words
Jeremy and his team were the best movers we have ever had (and I've moved 10x in my adult life). His crew is friendly, hard-working, and efficient. Jeremy's communications were stellar - he was very responsive and did exactly what was needed.
Thank you, Susan. It was great working with you!
I was very pleased with the moving service Fresh Starts provided in moving a large sectional sofa for me. I’m a senior and my days of “do it yourself” moving are behind me. Jeremy was very understanding about my situation and sent two extremely nice young men to help me out. The movers actually arrived 15 minutes before the estimated time, that’s not happened in any previous moves I’ve had. They carefully wrapped the sofa in moving blankets and shrink wrap to ensure it stayed clean during the move.
Thank you, Lydia. We were happy to help with your move. It was a pleasure!
These guys are amazing!! They moved everything for me, organized it in a storage building. NOTHING broken or damaged! So personal, professional and prompt. I can not say enough!! I will continue to use them for small and large jobs!!
Thank you, Teresa. It was a pleasure working with you!
I asked Jeremy to help with a small moving chore, shuffling furniture within the house and moving a large TV. Reasonable price, good care and respectful in every way. Count on them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling9
- punctuality7
- efficiency5
- walls4
- truck4
- communication3
- efficient crew3
- gentleman2
- blankets2
- small jobs2
What the company says about itself
Taken from Fresh Start Moving Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“Carolina and South Carolina and Beyond Family Owned Since 2021 Reliable and stress-free loc”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“South Carolina and Beyond Family Owned Since 2021 Reliable and stress-free local moving s”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…of page Home About Services Contact Free Quote More Use tab to navigate through the me”Raw text captured from the page, including any surrounding navigation.