Metrolina Transport
Moving and storage service in Gastonia, North Carolina
Google rating
4.7
Ratings counted
146
Are 1 or 2 star
7.5%Above typical
The rating breakdown
11 of the 146 ratings in Google’s published star breakdown for Metrolina Transport are one or two star.
Against other listings in Gastonia
2.9 percentage points higher than the middle of the 10 listings in Gastonia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 134 | 91.8% | |
| 4 star | 1 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 11 | 7.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Metrolina Transport at 7.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Metrolina Transport, counted by matching the words they used.
- Items missing or never delivered4 · 100%
- Damage to belongings2 · 50%
- Late, delayed or a no-show1 · 25%
- Claim or refund went nowhere1 · 25%
- Booked by one company, moved by another1 · 25%
Counted across the 4 one and two star reviews we have read for Metrolina Transport. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Editing to add on 7/28/25 - It’s been 2 years since our disastrous move and we’ve heard nothing from Scott. We have heard he stole someone’s Uhaul account and never returned a truck - it was the one in our photos confirmed by the truck number. RUN from this company- it has been a nightmare. The owner Scott and his wife Ashley have been unresponsive to their insurance agent and adjustor. Scott and Ashley; please take responsibility for our vehicle damages and personal items.
This company was hired to assist in our moving process There were broken items items that were stolen money that were stolen out of my nephews penny bank. They did not show up on time they did not do the work in the …
We have checked our records and you haven’t been a customer ours. Please send over the quote or contract of you have.
They will ILLEGALLY move your belongings out-of-state which they aren't register for. They STOLE our items after acknowledgement that they had them but REFUSE to return our items back to us. THIEVES AND LIARS are what they are and will happily take your money and go on a vacation to the Bahamas. They are also in bad standings with the BBB which says a lot. I wouldn't be surprised if they get sued eventually.
This company (Scott) purchased an 8.5x16 cargo trailer for his company from us. We never got paid for this trailer and Scott will not return any calls or messages. We just need our payment and we would be happy to remove this Review. The trailer as delivered in MARCH.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 57%
- Worked hard and fast6 · 43%
- Turned up when they said3 · 21%
- Kept in touch3 · 21%
- Careful with belongings2 · 14%
Counted across the 14 four and five star reviews we have read for Metrolina Transport. A review can mention more than one thing.
In their own words
⭐️⭐️⭐️⭐️⭐️ I recently hired Metrolina Transport for my relocation, and I couldn’t be more thrilled with the experience! From the very beginning, their customer service was top-notch. The team was responsive, friendly, and provided clear information about the process and fit me in at the last minute making it possible! On moving day, the crew arrived on time, well-equipped, and ready to get to work. They handled all of my belongings with the utmost care, ensuring that everything was packed securely and efficiently.
We used this company when moving into our new home in Clover SC. It was a very easy process from start to finish. The owner came out and gave us a quote and the movers were all very professional and careful with our belongings. Would highly recommend this company!
I used Metrolina for a move to Minneapolis from SC. Had a great experience. Scott was able to accommodate a short notice pack and transport (about a week). Being a small business I was his only load and delivery was quick. Everything arrived safe and not damaged, even with a blizzard hitting just before his drive.
I highly recommend this company!!! I sold my home and had a ton of furniture and belongings to move and they were able to get me moved as soon as possible! All of the movers were so nice and respectful. They offer an unpacking service as well. They secured all of my belongings and moved everything with care. These are movers you can trust and are very respectful and responsive!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings20
- professional movers9
- efficient crew7
- careful movers7
- furniture moving6
- quick work6
- careful with furniture5
- full packing2
- fast loading2
- locally owned2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- manta.comdirectory
- thumbtack.comreviews