Gateway Storage - Columbia
Self-storage facility in Columbia, Missouri
Google rating
4.9
Ratings counted
327
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
6 of the 327 ratings in Google’s published star breakdown for Gateway Storage - Columbia are one or two star.
Against other listings in Columbia
About the same as the middle of the 16 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 309 | 94.5% | |
| 4 star | 6 | 1.8% | |
| 3 star | 6 | 1.8% | |
| 2 star | 1 | 0.3% | |
| 1 star | 5 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gateway Storage - Columbia at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 5%
- Professional and courteous1 · 5%
Counted across the 20 four and five star reviews we have read for Gateway Storage - Columbia. A review can mention more than one thing.
In their own words
Tracy was very helpful in walking me through the process and information that was needed being out of state for my son. When they came to the storage unit, she actually met them and took him down to the unit and talked with them. Clean and safe! Feel very comfortable with this business! With continue to use them as long as my kids are at Mizzou at least the next 4 years!
Thank you so much for your kind words! We are thrilled to hear that Tracy was able to provide you with the assistance and information you needed, even from out of state. We strive to be helpful and friendly to all of our customers, and we … More
Tracey was so helpful to us! The process of getting storage for our Mizzou student was a piece of cake because of her kindness and efficiency. Honestly, one of the best customer service experiences I’ve ever had!
Thank you so much for your kind words, Trish! We're thrilled to hear that Tracey was able to make the process of getting storage for your Mizzou student so easy and stress-free. We strive to provide excellent customer service, and we're so glad that you had one of the best experiences with us.
If you are looking for storage for your student or yourself.. this is the place! Tracey is amazing to work with and the units are VERY nice! Reasonably priced! Highly recommend!!!!
Thank you so much for your kind words, Tyri! We are thrilled to hear that you had a great experience with us. Tracey is indeed amazing to work with, and we take pride in offering top-notch storage units at reasonable prices. If you ever … More
I never write reviews, but Tracey was so wonderful I had to! She made it so easy to book units and talked me through all the questions I had. Thank you so much Tracey!
Thank you so much, Siena, for taking the time to write this review! We're thrilled to hear that Tracey provided you with excellent service and made your booking experience easy and enjoyable.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rental process7
- secure facility4
- friendly owners4
- move in process4
- summer storage3
- clean storage3
- lock provided3
- last minute storage2
- quick setup2
- easy to lease2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory