StorageMart
Self-storage facility at 2403 Rangeline St in Columbia, Missouri
Google rating
4.7
Ratings counted
556
Are 1 or 2 star
3.6%Around typical
Google carries other listings under this name in Columbia. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2).
The rating breakdown
20 of the 556 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in Columbia
1.9 percentage points higher than the middle of the 16 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 482 | 86.7% | |
| 4 star | 36 | 6.5% | |
| 3 star | 18 | 3.2% | |
| 2 star | 7 | 1.3% | |
| 1 star | 13 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 3.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMart, counted by matching the words they used.
- Damage to belongings2 · 25%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for StorageMart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I put my stuff in storage mart because they had the first month for $20, I only planned to keep it in for a month. Well things came up and I have my stuff in the unit still because I HAD to pay for the full month of January when I wanted to move my stuff out on the 3rd. So I have been slowly moving my stuff since I paid for the entire month. As I'm bringing my stuff home from storage I open boxes of clothes full of mouse crap and so many items ruined from mice chewing it.
Beth, I'm so sorry that this happened. We take pest control very seriously and always … More
Place was clean, but our storage unit was broken into. Because did not use round lock, Storage Mart will not reimburse full value of what was stolen. Definitely use a round lock or Storage mart will not reimburse over $750.
Hello Mike, we're sorry this happened to you. We do recommend disc locks for all units and require them for customers enrolled in our value coverage plan. Thank you for taking the time to leave a review.
Updated Review: I went to add stuff to my storage unit recently and found that inside my storage unit was littered with mouse droppings, a lot of them! I've had several storage units in my life and NEVER have I had this happen, even if it wasn't climate controlled! I'm removing my items and switching to a new storage company immediately!
We would like to thank you for your recommendations and for this amazing review. Our team is dedicated to providing you and everyone else who visits StorageMart with only the best there is to offer. It’s so nice to hear that our managers … More
Only needed storage for a month, took almost two months to get my unit to read as vacated from their system. Continued to receive bills and calls about not paying for my unit. Tried calling for weeks to get it fixed and was finally able to get in contact with Jeff to end my rental. He was the only positive interaction over the entire process.
Thank you for your feedback, Jessie!
DO NOT RENT FROM THEM. They are crooks. They add fees and the unit ends up being a lot more expensive than other units. They have added an "insurance" cost to my unit that is an additional $25 a month. They did not tell me about this …
Thank you for your review. We have passed your comments over to the appropriate parties.
Received yet another notice of a rate increase. After 20 years in the same unit, it appears that I could rent another larger unit here for 1/5th what they're currently charging me. Customer loyalty incentive in reverse? Instead I'll …
George, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email removed] We're here to help!
Office is always locked. Horrible service and unwilling to work work with you on fees. Moving out. Would not suggest doing business here.
Michael, We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email removed] at your convenience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
I had an amazing experience thanks to Michael. I had just gotten off a 12-hour shift around 7:00 AM and still had a two-hour drive back to St. Louis ahead of me. Michael came in early to help me get my storage unit opened because it was jammed so I could get on the road as soon as possible. He was incredibly kind, helpful, and understanding of my situation. He went out of his way to make sure everything was taken care of quickly, and I truly appreciated his willingness to help.
Thank you for your outstanding review, brooke! We’re thrilled to hear you had a great experience with us at StorageMart, and we appreciate your support. Your recommendation is invaluable to us. If you ever need assistance, feel free to reach out—we're here 24/7 to help!
So far the experience has been great! I've had this unit for about a year now, maybe longer, and we've had no issues with the facility itself. Every time I speak to someone here its always positive and I have no issues. I was upset about the price change due to how much of an increase it was a few months back but other than that its been great. Happy to know my stuff isn't damaged and hasn't been broke into. Thank you for a great experience! It beats the company I used previously, that one was a NIGHTMARE.
Thank you so much for your 5-star review, Kelley! We're ecstatic to hear that our team is helpful and knowledgeable over on Columbia. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback … More
Just had a great time working with Patrick getting a storage unit to hold items from my Moms estate that I will be driving back to my home in Northern California. He was funny, kind and took his time setting me up with just the right unit to accomplish my task. I’m still smiling thinking about how easy he made it for me.
Wow, thank you, s for the outstanding review! We're thrilled to hear that you found renting with us easy and our team helpful over at 2403 Rangeline St. Making your move less stressful is our goal, and we're so happy you noticed our … More
Micheal at this location was extremely helpful. I was unable to visit the location beforehand and he provided detailed photos and measurements for the units to help me out. Definitely recommend!!
Hi Gary, thank you for sharing the wonderful experience you had with the team at our Columbia location! We're thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we're grateful to have such dedicated staff on our team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- nice units32
- lease setup6
- new lock6
- finding unit4
- lock replacement2
- last minute booking2
- welcoming atmosphere2
- renting a unit2
- helpful receptionist2
- free first month2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…and provide excellent customer service 24 hours a day, every day of the week. Careers Ready t”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Partners Portfolio, LLC, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory