Glen's Moving & Storage Ltd
Google rating
4.5
Ratings counted
32
Are 1 or 2 star
12.5%Above typical
The rating breakdown
4 of the 32 ratings in Google’s published star breakdown for Glen's Moving & Storage Ltd are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Windsor
9.7 percentage points higher than the middle of the 22 listings in Windsor we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 28 | 87.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Glen's Moving & Storage Ltd at 12.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Glen's Moving & Storage Ltd, counted by matching the words they used.
- Late, delayed or a no-show1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Glen's Moving & Storage Ltd. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
First of all they showed up half an hour late. They count time from the moment they leave their office not from the time of arrival to your place. During negotiating the price, Glen was pushing to pay for 3 persons (according to him, the third person would be Glen himself); I clearly said that we want 2 persons. We ended up paying for Glen's time as well ($55/h) even though he didn't do anything except keeping a smooth talk. We were ripped off. Very frustrating. I would not recommend this company.
Our experience was terribly unfortunate. Glen came to look at the job beforehand, however, when he arrived on that day, it seemed that any of our communication and his preview of the job were done in vain. Although his men were nice and worked hard, he himself seemed to just care about getting paid and collecting his packing pads. Good thing I had purchased my own pads, as they ran out of their own. Our summary is that Glen's Moving is 2x the price of other movers and 1/2 as effective.
Called to move a smaller piano. After SEVERAL calls and few days later he finally shows up demands full payment the second he steps off his truck.. Denies the fact he was blowing a customer off then to their face lies saying they only called him once.. Amazing phone records show several calls to him being placed and duration being more than 1min long... As comic book guy says "Worst Company Ever"
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 45%
- Worked hard and fast5 · 23%
- Turned up when they said2 · 9%
- Careful with belongings1 · 5%
- Price matched the quote1 · 5%
Counted across the 22 four and five star reviews we have read for Glen's Moving & Storage Ltd. A review can mention more than one thing.
In their own words
Glen and his crew were very professional and efficient. They took great care of our belongings. They wrapped all the items that they were moving and they were very safe with the belongings and themselves. They treated our things like they were their own. I would 100% recommend Glen and his crew.
Glen and his movers are great!! They showed up on time, and didn’t complain at all. They were fast and efficient and I appreciated Glen keeping in contact with me until the day of the move. We will be using them again in the future!
Excellent service!!! Very professional, courteous and honest. Great pricing. Definitely recommend for moving!
Glen and his crew were amazingly organized and safe with all of our belongings! He used protective equipment throughout our home to protect all my hardwood floors. Glen himself was on site to supervise, oversee and help his crew! I would highly recommend Glen's Moving to anyone! Thank you guys for a job well done!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano6
- piano moving4
- pricing3
- courteous staff3
- punctuality3
- honest staff2
- fast team2
- safety2
- communication2
- efficiency2
What the company says about itself
Taken from Glen's Moving & Storage Ltd’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…owned and operated moving service since 1976, Glen's Moving has been the premier”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“Contact Us 1/3 Glen's Moving Ltd. A family owned and operated moving service since 1976,”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- profilecanada.comdirectory
- mapquest.comdirectory