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Guardian Moving Systems

Mover in Memphis, Tennessee

Google rating

4.7

Ratings counted

196

Are 1 or 2 star

7.1%Above typical

The rating breakdown

14 of the 196 ratings in Google’s published star breakdown for Guardian Moving Systems are one or two star.

Against other listings in Memphis

This company7.1%
Typical listing in Memphis2.6%

4.5 percentage points higher than the middle of the 21 listings in Memphis we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
17689.8%
4 star
21.0%
3 star
42.0%
2 star
10.5%
1 star
136.6%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Guardian Moving Systems at 7.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Guardian Moving Systems, counted by matching the words they used.

  • Crew conduct4 · 31%
  • Damage to belongings3 · 23%
  • Items missing or never delivered2 · 15%
  • Late, delayed or a no-show2 · 15%
  • Price rose after the quote1 · 8%
  • Booked by one company, moved by another1 · 8%

Counted across the 13 one and two star reviews we have read for Guardian Moving Systems. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewPaulette S.8 months ago
DO NOT AND I REPEAT DO NOT GO WITH THIS COMPANY. Owen is very kind, BUT….…they broker your move to someone else, and if you are EXTREMELY UNFORTUNATE it will be with Move with a Pro, whom are based out of Grand Prairie Texas. Please go to Move With A Pro’s reviews. It’s going to take days for me to write mine on there. But needed to start here and warn people right away, before they spend thousands of dollars and have items come up missing and/or broken.
Reply from the business

Miss Spencer this information is incorrect. Guardian Moving Systems does not broker moves to any other mover or organization. Unfortunately, there may be movers with similar names and misrepresenting their affiliation with Mayflower.

1-star Google reviewMary E.10 years ago
I wish I could rate this company as 0 stars. I contacted them to for a long distance move from NJ to CA for a 1 bedroom apt. Their quote was reasonable on the phone of $2000 and informed that it will arrive on the date requested. On arrival to NJ, they requoted me an additional $1000 which was ok given the amount of items. After they loaded the truck, they told me it was actually $4700 and they can take off $300 for a total of $4400.
Reply from the business

Ms. Mary Elmalak, we are deeply sorry for your inconvenience, but we are not the company you are dealing with. We are the Guardian Moving Systems in Memphis and Nashville, TN. We believe the company you are referring to is the Guardian Moving out of South Bend, IN.

1-star Google reviewBonnie B.10 years ago
This was without a doubt the worst experience of my 72 years. The company quoted one price and as soon as the truck was loaded the price almost doubled and we had to give them a check for 3/4 of that price. We watched the driver write down the unload date of January 22nd on the form. On the way to Florida we tried in vain to reach someone to find out the status of our delivery. All we could get was recorded messages that they are allowed to keep our belongings for 21 business days.
1-star Google reviewJess L.7 years ago
If it was possible I would give zero stars. The worst experience with this company two days ago. Mariona from the office staff is the rudest and most unprofessional person I have ever dealt with. Completely disrespectful and unhelpful. She told the packers Guardian sent to leave all of our items that are stored in pods outside of the pods in a warehouse. This would have left all of our items unsecured.
Reply from the business

Jessica, we are sorry to hear that our services did not meet your expectations. Comments like yours allow us to acknowledge our weaknesses and continue improving for future moves. Please accept our sincerest apologies for the issues that you encountered. Thank you for your time.

1-star Google reviewSrinivas Y.10 years ago
This is one of the worst moving company I have ever seen. I engaged Guardian Moving Systems for my move from NJ to NC. They agreed for the price 1050 for my entire move. At pick up ,they increased the price by 300. After 4 days delivery has been scheduled. On delivery day, they called me and increased the price by 750 saying all silly stories.All together , they doubled the price which I didn't agree. The management was very rude and unprofessional. They threatened me that if you don't pay we don't deliver.
Reply from the business

Srinivas Reddy Yadavalli, We are very sorry for any inconvenience you may have faced when dealing with http://guardian-movingsystems.com/ in South Bend, IN. We are Guardian Moving Systems, Inc. http://guardianmovingsystems.com/.

1-star Google reviewJasmine W.10 years ago
I didn't even get far enough with this company to schedule a move. I filled out an inventory list online a couple of weeks ago and requested a move from Ohio to Texas. I received a call from the company today and the lady asked when I wanted to move. I gave her a different date from my inventory list because I had to push my move back 2 weeks. After I gave her the official date, inventory, and addresses, she said they could have a fleet come move my things for $1500.
1-star Google reviewMya C.8 years ago
VERY disappointed in my service with you all. My mother and I used your moving company and didn't receive our belongings until a month and 5 days after even though we were guaranteed a fast move with a contract. After wearing the same clothes for a month received our belongings broken and scratched up. My brand new headboard was broken. 2 of our dinning room table chairs were broken in half. You would think after all the hassle we would have received a discount but we did not!
1-star Google reviewLindsey S.8 years ago
Horrible experience! I think they literally hire ex-cons to move your stuff. The driver just picks up random people in every town. Very concerning when you have small children. The movers threw our items in the garage. A few things were broken. We found boxes labeled “garage” in guest bedroom. Boxes labeled “ kitchen” were in our backyard. Basically none of our boxes were in the correct spaces. It has taken more time to move everything around than it would have to do everything ourselves.
Reply from the business

Lindsey, providing quality customer service is extremely important to us and we appreciate that you brought this to our attention. What you have described is not in keeping within our standards, as our crews receive extensive background checks prior to being able to perform services for any job.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous88 · 55%
  • Worked hard and fast45 · 28%
  • Careful with belongings26 · 16%
  • Turned up when they said17 · 11%
  • Kept in touch9 · 6%
  • Price matched the quote4 · 3%

Counted across the 160 four and five star reviews we have read for Guardian Moving Systems. A review can mention more than one thing.

In their own words

5-star Google reviewSteed C.5 years ago
I could not recommend Guardian more. This was my first time hiring a moving company, so I was a little apprehensive about the whole process, specifically the cost and level of care/attention to detail. Barry and DeSean blew me away. They were friendly, but very much focused on executing an efficient, careful transport of my furniture and belongings from my apartment in midtown to my new home in Germantown.
Reply from the business

Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us.

5-star Google reviewHawk A.4 years ago
Guardian was recommended to me by a colleague after I couldn't find anyone to move my dads gun safe to my house after he passed and it had to be moved within a couple weeks. They quoted me a fair price and it ended up being less than they quoted. The pickup location was a little treacherous (would have to come across grass and up a hill with this 550 lb. safe. The three man team was professional and fast.
Reply from the business

Thank you for sharing your experience. We're glad we were able to help quickly and safely transport your Dad's safe. We'll share your gratitude with Derrick, Toris and Brandon. We wish you all the best.

5-star Google reviewHannah D.10 years ago
I used their company to move all of my stuff from Nashville to Memphis. I used one of their 16' SAM containers for about 5 rooms worth of furniture! It was the best experience I've ever had moving! They delivered on time and since it was a container, I was able to take my time loading it. Which relieved a lot of the stress that I normally get when moving. Then I called them and they came to pick it up and deliver it to my new home. It was such a smooth process!
5-star Google reviewJanet M.a year ago
A Moving Experience Beyond Compare: Guardian Moving Systems I cannot express enough how thrilled I am with my experience using Guardian Moving Systems! From start to finish, their team delivered exceptional service that transformed what could have been a stressful ordeal into a seamless transition. Regina handled all the planning with meticulous attention to detail—every aspect was explained clearly, every question answered promptly, and every arrangement made with consummate professionalism.
Reply from the business

Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff19
  • friendly movers11
  • no damage6
  • furniture moving5
  • quick move4
  • careful with furniture4
  • packing team4
  • furniture placement3
  • follow up process2
  • trustworthy moving company2

What the company says about itself

Taken from Guardian Moving Systems’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…shouldn’t be so hard. Get A Free Quote Please enable JavaScript in your browse”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “Packing Checklist Local Moving Costs Licensed & Insured Movers Scheduling Your Mo”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “Local Moving Costs Licensed & Insured Movers Scheduling Your Move Moving Cost”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “Guardian Moving has sustained an A+ Rating by the Better Business Bureau Mayflower”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…business in Memphis and Nashville for over 35 years. Certified Mayflower Agent Certified by”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “Operated Guardian Moving has been a family owned and operated business in Memphis and Na”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • bbb.orgreviews
  • showmelocal.comdirectory

Before you hire Guardian Moving Systems

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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