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Harrington Moving & Storage

Mover in Newark, New Jersey

Its address is in Maplewood, New Jersey. It appears here because Google returns it for Newark.

Google rating

4.8

Ratings counted

359

Are 1 or 2 star

5.3%Around typical

The rating breakdown

19 of the 359 ratings in Google’s published star breakdown for Harrington Moving & Storage are one or two star.

Against other listings in Newark

This company5.3%
Typical listing in Newark3.5%

1.8 percentage points higher than the middle of the 18 listings in Newark we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
33192.2%
4 star
51.4%
3 star
41.1%
2 star
10.3%
1 star
185.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Harrington Moving & Storage at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Harrington Moving & Storage, counted by matching the words they used.

  • Damage to belongings11 · 73%
  • Items missing or never delivered3 · 20%
  • Crew conduct3 · 20%
  • Price rose after the quote2 · 13%
  • Belongings withheld over payment1 · 7%
  • Claim or refund went nowhere1 · 7%

Counted across the 15 one and two star reviews we have read for Harrington Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewSamantha B.8 years ago
Less than 1 star! Horrific! NEVER use them for moving or storage! Not climate controlled! Damaged items, photographs ruined from moisture, broken china, glass, mirrors, mildew mattress, pillows, linens, clothing! Everything damp! Stained, smells, and sticky (it's because it's in a pine box in a warehouse (garage). Items lost, stolen, received a child's bed, dresser, toy chest when I pulled my stuff out of storage! Jeff is a thug!
Reply from the business

Samatha, Thank you for taking the time to post you review of your experience with Harrington Movers. Our facility is climate controlled as there are three air conditioning towers around the back for the facility and there are heaters in my warehouse which you referred to as a "garage"?

1-star Google reviewKathleen W.10 years ago
We used Harrington Movers for two moves in 2015. First we moved items from our home to their storage facility, then a 2nd move to a rental house to await our new home to be completed. The first move was uneventful. However, more than a year later I am still reeling from the 2nd. The move was terrible from the beginning. Despite coming to our home and being shown the basement, attic and all storage spaces, the estimator gravely underestimated the job.
Reply from the business

Kathleen, I am truly sorry to hear of this experience! I have reviewed your shipping documents and there are no notes to any of this anywhere in your file? I was actually on your move into new providence that evening and walked through the house with you and my men, so I am not understanding some…

1-star Google reviewJason D.9 years ago
I personally would never use them again. I was under the assumption they were coming from Hackensack nj but they traveled from Maplewood nj. They charged me $170 traveling fee. They gave me an estimate of $1000. Then charged me $1200 to move 5 blocks. They broke my treadmill, my son's $500 computer desk, a chair and tried to cover it up. Me Harrington wanted to pay me 60 cents a pound. Just another unworthy moving company. Never never never again.
1-star Google reviewJohn V.a year ago
If you are looking to be over charged and have them steel your belonging, then they are the mover for you. I was a client and they stored my belonging for a couple of months. When I called to have my property returned, multiple items were missing and broken. For example all of my chandeliers were not properly store and on delivery were broken. Several items were not delivered (example my racing bike value 1500)and they consider lost. Please make certain that you take out insurance to cover your belonging.
Reply from the business

You must have the wrong company John. My cell is [phone removed] call me Monday. Jeffrey Harrington

1-star Google reviewShehzad K.a year ago
negative experience, details below. stay away. was quoted $550 to move three small pieces of furniture pricey but I ageeed). got a call the next morning advising unilaterally that it would be $750 instead of $550 for the time I requested. after back and forth it was $550 again. on the day of, I could not get a copy of the coi I had requested multiple times, and there was again complete confusion on the time we had agreed to.
1-star Google reviewDottie D.a year ago
We used this moving company to pack and move our home . The trucks loaded , instead of using the driveway , tried to go out over the lawn. Sunk the truck up to its hubcaps. After we moved , my brother got very ill and a few months later died . Because I was busy caring for him , taking him to doctors hospital and finalizing his estate , I didn’t get down to basement room where my antique piano was placed. After he died I went down to find the case had been ruined and all the keys broken.
Reply from the business

If you have an issue please call us so we can resolve the matter. This is the first time I am hearing about this.

1-star Google reviewSusan B.8 years ago
I have moved 7 times over the last 40 years and unfortunately, I found Harrington Movers to have caused the most damage and to have the worst customer service. If you plan to use them make sure you have plenty of insurance, document all your valuables and keep on top of your items to insure they don’t get “lost”. The actual team of movers were quite nice and courteous however Jeffry Harrington was rude/unprofessional.
Reply from the business

Susan we regret this occurred with your television. If you remember prior to the move I strongly advised you to let us pack the television, this way the liability stays with us. Its not worth saving a few bucks when you have a $5000.00 television moving.

1-star Google reviewMark M.6 years ago
My 85+ year old parents hired Harrington to move them from their home of 45+ years to a nearby apartment. The company is supposedly experts at moving antiques. So far, we’ve found the crew broke an antique small table and mirror. By itself, not inexcusable as things break in moves, especially delicate antiques. That said, what shocked us is the Harrington crew made an “executive decision” to “repair” the broken items with glue and staples in the parking lot and neglected to inform us.
Reply from the business

Jody Please fill out the claim form we sent your parents. I have asked twice for you to send photos of the piece so we can repair it. We just finished moving the Stickley Museum, so we are aware of how to handle antiques and important items. no matter how careful one can be damage can happen.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous149 · 50%
  • Worked hard and fast76 · 25%
  • Careful with belongings64 · 21%
  • Turned up when they said57 · 19%
  • Price matched the quote17 · 6%
  • Kept in touch15 · 5%

Counted across the 299 four and five star reviews we have read for Harrington Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewJanis A.12 years ago
Quite nervous about moving a $15,000.00 grand piano nearly 500 miles to my son's home, I can honestly say, that Jeff's guys were really great movers! Everything went as planned; the men arrived on time, they were professional, as was their equipment. They worked in tandem with one another, each alert to the other's signals to work together smoothly, efficiently and carefully. Much attention was paid at every step of the process for a successful preparation at the departure point.
5-star Google reviewD. P.8 years ago
We moved from NJ to Washington DC and I can highly recommend Harrington Moving and Storage. From Jeff to Maria to Kenny and his crew, our move was seamless. The communication, the fair pricing, and the professionalism of the actual movers, I couldn’t be more happy. This particular move was not an easy one. Washington DC has narrow row houses, terrible parking and lots of steps. These guys were terrific! I wouldn’t hesitate to recommend Harrington
4-star Google reviewM N.7 years ago
We hired Harrington movers to help with our move to Michigan from NJ. I have heard many horror stories about long distance moves. The day we decided it is time to move, like most of you we started with google search. You get sites that are willing to offer you quotes from different providers, and you get quick quotes. STAY AWAY FROM THEM. They are Florida based, offer you cheap pricing, and push you sign up immediately even without seeing your belongings.
Reply from the business

Thank you for taking your time and putting some good information in this review! It is a huge decision when moving halfway across the country. Thank you for your business and kind words.

5-star Google reviewCindy C.7 years ago
Having had bad moving experiences in the past, we spent a lot of time researching moving companies for our interstate move from NJ to NC. In the end, we selected Harrington Moving and Storage. Thank goodness! Our move was a little bit complicated as we had everything in storage making estimating difficult. Plus, we had packed everything ourselves meaning no moving company will insure it. Not really their fault if they don’t want to insure stuff when they can’t ascertain how it was packed.
Reply from the business

Cindy Thank you for posting your review. I will let the men know tomorrow in our crew meeting. Best of luck in NC and thanks again from the Harrington Team!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional crew65
  • courteous staff30
  • estimate20
  • fast move8
  • reliable staff4
  • seamless process3
  • expert moving company2
  • moving antiques2
  • final amount due2
  • punctual crews2
  • long distance move2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • bbb.orgreviews

Before you hire Harrington Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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