Sharp Van Lines
Mover in Newark, New Jersey
Its address is in Irvington, New Jersey. It appears here because Google returns it for Newark.
Google rating
4.7
Ratings counted
527
Are 1 or 2 star
6.6%Above typical
The rating breakdown
35 of the 527 ratings in Google’s published star breakdown for Sharp Van Lines are one or two star.
Against other listings in Newark
3.1 percentage points higher than the middle of the 18 listings in Newark we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 464 | 88.0% | |
| 4 star | 24 | 4.6% | |
| 3 star | 4 | 0.8% | |
| 2 star | 4 | 0.8% | |
| 1 star | 31 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sharp Van Lines at 6.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sharp Van Lines, counted by matching the words they used.
- Damage to belongings19 · 56%
- Crew conduct15 · 44%
- Price rose after the quote11 · 32%
- Late, delayed or a no-show4 · 12%
- Items missing or never delivered3 · 9%
- Stopped responding1 · 3%
Counted across the 34 one and two star reviews we have read for Sharp Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Overpriced | $1,200–1,400 1 Star — Would Give Zero If I Could, Absolutely the worst experience I've ever had with a moving company. We were stiffed out of our money and left with zero accountability. To make things worse, no one on the crew spoke English, making communication incredibly frustrating and nearly impossible. We tried to ask questions and express concerns during the move, but were met with confusion and zero clarity.
I am writing a review a few months short of a year because sometimes I feel like I am crazy and always reflecting back on my moving day. Firstly, I was quoted by Anthony one price for 7 hours of labor including travel. And then at the end of it, George told me the price was higher and some hours weren’t accounted for so I had to pay more and make sure to tip each man well. They told me that they would be there fire 8 but got there earlier which was nice but was that the unaccounted for time?
I hired Sharp Van Lines for a recent move and could not be more disappointed with the level of professionalism and the experience I had. I was quoted $130/hr for a 26ft truck and 3 men and assured it would be an easy job for them and I wouldn’t even have to pack my 2 bedroom Apt if I didn’t want to, they would do it for me. We did all the packing for a quicker moving day anyway. Day of the move, they are 40 min late with no communication.
We are committed to providing high-quality service, and we're saddened to hear that we did not meet your expectations. Your feedback has been crucial in helping us identify and address the problem promptly. We're confident that you'll see improvements should you choose to return.
I used this moving company for a move two weeks ago. The person I spoke with. Andy, was eager for my business. He offered a flat rate, no additional or hidden charges and it seem too good to be true. I should have listened the gut feeling I had. On my move day 3 men arrived, one with a broke arm who was the only man you spoke fluent English. I found out later than the other men were contracted for the day, which Andy originally told me they did not use contractors.
Dear Amirah, We sincerely regret the dissatisfaction you've experienced. We take your feedback seriously and have carefully reviewed your case. Rest assured, we've implemented measures to avoid such occurrences in the future.
Would give zero if possible!! This company was so unprofessional from beginning to end. They scheduled an in-person walk through to see home and needs then canceled day off. The manager stated they were understaffed and could only do a virtual walk through to provide pricing. They quoted a reasonable price and time frame. However on the day of the movers spent 7 of the 8 hours quoted just packing up the home. And this was with my husband assisting them.
I used Sharp Van Lines last weekend to move a 1-bed apartment less than 10 miles. They were so great at communicating in the weeks before - always texting and emailing. Then everything changed. They were supposed to arrive at 9 am, but I got a call at 9:30 that it was going to be closer to 1:00 pm because they were stuck at a job from the night before. All good, until 1:30 rolled around and I hadn't heard anything.
We're sincerely sorry for your experience. Following your feedback, we've taken a deep dive into the situation and have now implemented strategies to prevent such challenges in the future. We appreciate your patience and understanding and thank you for helping us enhance our service.
I had 2 meetings and many phone calls with a Michael. He came to my house 2x to give quotes. I had several large items of value I needed moved, 2 refrigerators, stove , brand new love sac couch and a very large Tv. I was assured everything would be wrapped with moving blankets etc… The moving crew showed up of 6 men, I was told we had to remove the fridge doors they were not electricians . I tried to call Michael and he texted after a fee more calls he was going to mass and would call me .
On the morning of the move they showed up an hour earlier which was fine. They started moving things once everything was loaded in the truck we are told how much they are charging us for them wrapping big items for transport which was fine we knew they had a packing fee. But then we are being told we have to pay for fuel, at the initial walk through weeks prior we were told we didn’t have to pay for fuel.
Dear Nathasha, thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Please accept our apologies for this issue. Our goal is always to provide a smooth and efficient moving experience, and we regret that we fell short in this…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast159 · 34%
- Professional and courteous142 · 31%
- Careful with belongings129 · 28%
- Turned up when they said85 · 18%
- Kept in touch27 · 6%
- Price matched the quote12 · 3%
Counted across the 465 four and five star reviews we have read for Sharp Van Lines. A review can mention more than one thing.
In their own words
Absolutely outstanding service! This was by far one of the best moving experiences I’ve ever had. The crew was exceptionally friendly, polite, and hardworking. They arrived on time, worked quickly, and were incredibly organized. It was obvious they had great teamwork and knew exactly what they were doing. I was especially impressed with how carefully they wrapped and protected all of my furniture. Every large and fragile item was professionally packed and handled with extreme care.
Had a great experience with Sharp Van Lines. Sergi and the team were wonderful. So helpful, kind and professional! I had a lot of boxes and they took care of everything for me and made sure everything was safe on delivery. Great pricing and great communication. I already recommended them to family and I would use their services again for myself. Thank you again for everything!
I recently completed my move from Princeton (NJ) to Syracuse (NY) with the help of Sharp Van Lines. Overall, I was extremely satisfied with the service, which exceeded my expectations. I would definitely recommend considering Sharp Van Lines if you are planning a move. Below are some points that justify my positive feedback: 1) Polite and respectful communication: While searching for a moving service, I made dozens of calls to get the best quote.
So glad I hired Sharp Van Lines! Customer service is top-notch - both sales and service. On the sales side, Anthony help me get everything set up and was very helpful. There were no pushy sales tactics or anything like that. Price was certainly reasonable and all of the details were provided up front. On the service side... just, wow. Dima and his team were beasts (very polite and friendly beasts). These guys were efficient and very careful with our stuff.
Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers40
- local move31
- affordability25
- quick move15
- punctual movers9
- careful handling of furniture8
- safe moving5
- fragile item handling5
- historic residence moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.comreviews