Hartnell Mini Storage
Self-storage facility in Redding, California
Google rating
4.6
Ratings counted
218
Are 1 or 2 star
6.0%Around typical
The rating breakdown
13 of the 218 ratings in Google’s published star breakdown for Hartnell Mini Storage are one or two star.
Against other listings in Redding
About the same as the middle of the 14 listings in Redding we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 175 | 80.3% | |
| 4 star | 19 | 8.7% | |
| 3 star | 11 | 5.0% | |
| 2 star | 1 | 0.5% | |
| 1 star | 12 | 5.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hartnell Mini Storage at 6.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hartnell Mini Storage, counted by matching the words they used.
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Hartnell Mini Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I do not recommend that anyone rent a storage unit from Hartnell Mini Storage they are completely unprofessional. Three days after renting the unit we show up at the storage facility with the movers and discover that Hartnell Mini Storage has not taken their lock off of our storage unit and that everyone is on lunch we then call the emergency contact number for the next hour and no one contacts us back so we tell the movers that we cannot pay them to just sit around so we have them off load the entire shipment…
I called ahead and asked several questions. The gentleman APPEARED very knowledgeable. He asked if I had a valid driver license. Now, I am asked this often and 99% of the time my CA State ID card does the job. Not here.... He tells me they can't let me drive on the property without a valid license. WOW! I'm not applying for a job! Just for poops and giggles.... What if I had a seizure disorder and no license and my best friend drives me every where? I WILL be researching the legality of this.
Dear Cindy, We're sorry you disagree with the drivers license requirement. We wish you well in your future endeavors. Best regards, Dave
They are taking payments while withholding access due to a death in the family and are disregarding California succession laws and a legal notarized affidavit due to an illegal affidavit filed by an unaffiliated and vindictive person that …
Please accept our condolences to the family and friends of our tenant who recently passed away. As we have explained, without a will or trust we cannot determine the rightful heir(s) and it is our responsibility to protect our tenant’s assets.
This review is mixed. Tom was great to work with and very helpful. Unfortunately, the gentleman who runs the facility when Tom is not is extremely …
Ken, thank you for taking the time to give us a review. Please let us know if we can be any assistance to you. Bill
Found a rat in my unit the lot is set up weird and staggered with roads everywhere on a hill monthly payment was increased find a better one to go to
Got burgled. Response to Bill - maybe if you spell Darell the way I do you could find me in you records. We stored our RV in your lot for a year.
We are not familiar with the name Darrell Craighead. I have researched his name and cannot find him in our system as a current or past tenant. We simply do not who this man is. … More
Terrible experience wish I had never moved my things in to this place!!!! Guys drive around on their golf carts harassing paying customers
Ryan, I'm sorry to hear you had a bad experience, but according to our records you are not a current or previous customer of ours. Good luck and I hope you find satisfaction with your storage provider. Bill
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast4 · 25%
Counted across the 16 four and five star reviews we have read for Hartnell Mini Storage. A review can mention more than one thing.
In their own words
Great customer service. We needed a small unit for some of our college sons things during the summer. Bill was quick to answer all of my questions on the phone and easy to work with. The place is clean and has good security. I would recommend this place.
Cris, thank you for your business and kind words. Please feel free to let us know if you need any further assistance. Bill
My phone messed up while making my payment and it paid it twice. Called and was told the manager would call back, he did, within 10 mins and got me the refund and was extremely professional! Thank you again Bill!
Tori, we appreciate your business and taking the time to write us a review. We are happy to have resolved your issue and look forward to serving your storage needs. Kind regards, Bill
Vanessa & Blake were the kindest people around!! Super quick to helps me find the storage I needed:). They also helped estimate what would be best for the equipment I was going to try and pack in.
Jett, thank you for your business, your kind words, and taking the time to write us a review. Please let us know if we can be of further assistance. Regards, Bill
Bill was helpful, efficient, honest and up front with all of the info. The spring deal was helpful for us. We could afford to pay months in advance for our lil unit. Thanks Bill!
Robert, thank you for your business, taking the time to write us a review and your kind words. Please let us know if we can be of further assistance. Bill
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure facility8
- affordability4
- unit size3
- helpful people3
- safe belongings3
- gated access2
- complete staff2
- clean grounds2
- camera security2
- simple rental process2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- yelp.comreviews
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory