Twin View Storage
Self-storage facility in Redding, California
Google rating
3.8
Ratings counted
73
Are 1 or 2 star
16.4%Well above typical
The rating breakdown
12 of the 73 ratings in Google’s published star breakdown for Twin View Storage are one or two star.
Against other listings in Redding
10.1 percentage points higher than the middle of the 14 listings in Redding we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 37 | 50.7% | |
| 4 star | 11 | 15.1% | |
| 3 star | 13 | 17.8% | |
| 2 star | 1 | 1.4% | |
| 1 star | 11 | 15.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Twin View Storage at 16.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Twin View Storage, counted by matching the words they used.
- Damage to belongings2 · 22%
- Claim or refund went nowhere1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Twin View Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
All transactions, keys, and codes are done through a kiosk. When I got my key I got a code that did not open the door. The only way to contact them is through either the kiosk or searching for their customer service number which both put you in touch with a rude, uninformed call center in India (or similar) that care less than they understand, which isn't much. I was never able to access the facility with their "help", or by any other means.
We are sorry to hear you were unsatisfied with our processes. Please send an email directly to [email removed] or call [phone removed] and select option 3. We would love to help you find resolution on this matter. Our call center … More
My unit was broken into. They would not give me any information. I was kicked out of my online account because they changed the gate code and wouldn't tell me what it was. Then I tried to pay other ways and offered a credit card over email. They told me to refer to an email that had gone to spam because of their terrible grammar and spelling, that said they were auctioning my belongings. Good luck with my old mattress, but you people are sheer evil.
Extremely difficult to work with. I lost the key to my unit so I went in on feb 12 to pay to have the lock cut off so I could clean the unit out, I had to take time off work because this had to be done in person. After I was paid the fee I was told they would order the lock removal and contact me within a few days so I could move forward with emptying the unit. I made it very clear I would be emptying the unit, she made a point to note this in their system.
We're sorry for your experience. Always striving to improve. Thank you for your words.
Called and reserved a unit. Showed up and no one is at the office. Called and got a call center. They had no idea what was going on. Said they didnt have the unit size we had reserved and none of our information. So there is no live person to speak to at all in person. Its all some call center. What a JOKE.
We’re sorry to hear about your experience and understand how frustrating it can be when expectations don’t align with how our facility operates. Twin View Storage is a self-service facility, and many functions, including payments, account … More
I purchased $15 to reserve a storage unit, and they said I Would be able to finish the checkout when I got to the kiosk, but unfortunately the kiosk was broken. They still aren’t getting back to me on my refund. Save your money and go somewhere!
Thank you for your feedback, Kylie We understand your frustration. Your reservation was placed on June 11 and, as disclosed during the reservation process, was held for 48 hours before expiring. We did not receive any request for assistance … More
Twin view storage is a nice clean facility. It was easy to rent from their 24 hour kiosk and the , the gate gives ample time before closing, …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent8
- helpful staff8
- cleanliness7
- security6
- unit6
- call center3
- kiosk3
- information2
- code2
What the company says about itself
Taken from Twin View Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…content Home Sizes & Prices Info 24/7 Rental FAQ Packing Tips Storage Tips St”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial
- yellowpages.comdirectory