Here To There Movers

Long story short: if you have a problem, the people at this company have no sympathy, don’t apologize, and are completely uninterested in helping their customers. The movers themselves did a great job. They were fast, careful, and courteous. But they did accidentally leave an item on the truck, and everything went downhill from there. No one at the company, except for Carrie, seems to give a damn at all about helping their customers. We moved on a Tuesday morning.

I had used them in the past with good results, But this time the experience was VERY different. I called ahead a few days before to ask them to bring a tool to remove hex bolts to make moving and eliptical easier. The movers that arrived acted as if they had never gotten the message. THEN they broke a cover off the programmable thermostat on my wall while they were moving an item. They wanted to reimburse me 60 cents per pound.

Movers were contracted to move my home at 9am and did not show up until 4:30pm! I called the Fort Wayne Manager Travis and left 8 messages. No returned phone calls. I called the owner Josh with no return phone calls. I call today and Josh the owner answers the phone. I calmly and respectfully explained how this issue occurred and how it inconvenienced my family with Here to There Mover's showing up 7 hours late.

I scheduled my move back in January for a 10:00am move. Movers finally showed up at 5:15p. Lead mover smelled of alcohol. He was VERY lewd and rude... he even suggested the move would go faster if we helped with some of the smaller stuff. After the truck was loaded, as we were preparing to head to the new place, the lead mover was rolling a joint in the cab of the truck. I attempted to call the office numerous times, but no one would return my call. I finally called the police...

We were not happy at all. First of all, we purchased the certificate from Amazon Local, and when we set up the appointment, we were told that there was an extra charge of $25 that was not on the certificate. I asked that they movers call before they came, but they just showed up without calling. The certificate was for 3 hours, and the move really should not have taken that long. Unfortunately one of the two men had his phone and was continually stopping to talk on his phone or to look at it.

Unethical company. Buyer beware! We scheduled our move with Here to There Movers. They showed up late, with the wrong number of people, and said they’d have to reschedule. We told them we needed to move today, so if they can’t do it we would make some other arrangements and get it done. It sucks, but we can figure it out. They ensured us we would be take care of and the move would happen still! Just had to get more men. The manager called and then another district manager from their corporate office called.

The movers were great. Thomas, Kenny and Steve were polite and worked together to make the move quick. However, the moving truck broke down twice. Once on the side of the road but it started again after 20 minutes. Then once during a stop in driveway. We then had to sit there for 2 hours waiting for the owner or manager to call or show up, which never happened. The company completely left us hanging and really left its employees hanging as well.

Had the most upsetting experience. My movers were scheduled to be at their job at 2:00 pm. They did not arrive until 5:00 pm and I had to call the office 3 times to keep being told the time would be later than scheduled. They were foul mouthed and making fun of a cable installer I had at the home. They were more interested in making conversation with 20 year old sitting outside next door than actually moving my things.