K.J. Brothers Moving
Mover in Fort Wayne, Indiana
Google rating
4.9
Ratings counted
124
Are 1 or 2 star
1.6%Unusually few
The rating breakdown
2 of the 124 ratings in Google’s published star breakdown for K.J. Brothers Moving are one or two star.
Against other listings in Fort Wayne
1.5 percentage points lower than the middle of the 14 listings in Fort Wayne we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 122 | 98.4% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is K.J. Brothers Moving at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for K.J. Brothers Moving, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for K.J. Brothers Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The short stubby one with no facial hair was Rude and obnoxious he came off very condensing and refused to give his name I felt like he was borderline racist. I would not recommend! Terrible customer service!
Thank you for your feedback. We’re very sorry to hear about your experience and want to assure you that this is not a representative of our values. We take concern like yours seriously and would like to know more about the situation. Please give me a personal call at [phone removed]
We paid hourly (over $1000) for a huge 4 bedroom house move. Clearly labeled boxes were stacked in the garage, no care of where the boxes should go. We paid for a service and it was extremely poor quality. They left in the middle of the move for a lunch break, which was almost two hours and told us to “finish packing” because they did not want to carry items in garbage bags (clothing, etc) or misc items like lamps, etc. We ended up moving those items ourselves. Would not recommend.
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused during your move. To clarify, our team does not typically take extended breaks, but in this case, we paused for two hours to allow time for items to be packed, as we did not want to charge…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast67 · 59%
- Professional and courteous54 · 47%
- Turned up when they said28 · 25%
- Careful with belongings22 · 19%
- Kept in touch13 · 11%
- Price matched the quote9 · 8%
Counted across the 114 four and five star reviews we have read for K.J. Brothers Moving. A review can mention more than one thing.
In their own words
Bought a new house & had Jory & Jackson give me a hand. I can’t say enough good things about these guys. Responsive, respectful, careful, punctual, competitive & hard working. I will use JK for any future moves that I have, no questions asked. I highly recommend these guys!
Thank you Korey! We really appreciate you taking the time to share your experience!
When we decided it was time for us to move, I knew we needed help. I searched Google to find a company that would come to Angola and got 3 quotes. Honestly, I wasn't quite sure who to go with, but ended up choosing K.J. Brothers Moving. These guys were PHENOMENAL! They showed up on time, worked hard and didn't stop until the job was done. Not once did they stand around, take a break or get on their phones. We had a bit of a tricky move. A 1500 sf house, an oversized 1 car garage and a workshop with cellar.
Bottom line: These guys are great and I highly recommend using them for any move to/from or within Northeastern Indiana. We recently moved from Bluffton, IN to Florida. I am particular about my stuff and we have some high value items, so generally I like to do all my own moving when possible. However in this case, for various reasons, it wasn't an option.
Thank you Brock! We really appreciate the feedback.
They were amazing. Very professional not only to me as a customer but they were professional to one another. They are insured. I had them swap out my new refrigerator with the old refrigerator in the new house . They moved two houses to one house that day and it was hot out . There was a dent in the new refrigerator when delivered. I wasn't happy about it but Kenyon & Jory said we will replace the door that was damaged hold off on paying in case we can't find a replacement.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff10
- professional movers4
- affordability4
- hourly rate3
- careful movers3
- small furniture moving3
- family owned business2
- cross country moving2
- piano moving2
- hard working crew2
What the company says about itself
Taken from K.J. Brothers Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…abilities as well. We are licensed and insured. If you are searching for a company to”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Foote CREW Dorian Wodarksi CREW Small family owned business serving Fort Wayne, Indiana. E”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“K.J. Brothers Moving Home About Contact Free Quote Open Menu Close Menu K.J. Brothers Movi”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…within our abilities as well. We are licensed and insured. If you are searching for a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- chamberofcommerce.comdirectory