Hilldrup
Mover in Greer, South Carolina
Its address is in Duncan, South Carolina. It appears here because Google returns it for Greer.
Google rating
4.8
Ratings counted
325
Are 1 or 2 star
5.5%Around typical
The rating breakdown
18 of the 325 ratings in Google’s published star breakdown for Hilldrup are one or two star.
Against other movers in Greer
About the same as the middle of the 4 movers in Greer we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 300 | 92.3% | |
| 4 star | 6 | 1.8% | |
| 3 star | 1 | 0.3% | |
| 2 star | 4 | 1.2% | |
| 1 star | 14 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Hilldrup at 5.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hilldrup, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Hilldrup. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible experience. I bought a large bathroom vanity from a well known and well regarded company online and they contracted Hilldrup to deliver it. Three times the movers sent a notice that they were going to deliver it and gave me a 6hr window I needed to be home, and three times they didn’t show up, didn’t call, and didn’t respond to my emails, texts, or phone calls asking for an update. Last night they showed up at 9:30pm when my entire family was sleeping. They called from the driveway.
Hi Matthew – Thank you for sharing these concerns, and we’re terribly sorry for the frustrations you’ve experienced. We’ve escalated this with our team, who is aware of the issue and can help you resolve it to the best of our ability. They … More
The movers who delivered our dresser were fantastic—professional, efficient, and careful. They deserve 5 stars. Unfortunately, the 1-star rating is due entirely to the experience with Hilldrup Greenville’s scheduling and communication. Hilldrup received the dresser on 9/17, and Wayfair showed a delivery date of 9/19. The contact number Wayfair provided for Hilldrup was useless—I left messages, Wayfair tried calling, and no one ever responded.
Hi Mike – Thank you for sharing this feedback with us. We’re glad our professionals did a fantastic job delivering the dresser to your home. The details regarding the scheduling and communication about the dresser delivery are concerning … More
Terrible experience. We recently used Hilldrup to move our family. When they first arrived and walked thru the house they were commenting that some things would look nice in there house... Then a box labeled "Electronics" could never be found. I guess that is my fault for labeling the outside of the box with what was inside. A television screen was cracked. Furniture was broken and scratched. A couch was ripped. They were also extremely slow. We packed the house and put the boxes in our garage.
Hi Bruce -- We are so sorry you experienced the issues mentioned above. Your belongings and happiness are our priority as well as receiving quality service. Thank you for talking with our Director of Quality and Customer Assistance regarding these matters, she’ll continue working through the…
Horrible service. My husband and I moved across the country from San Antonio, Texas to Greenville, SC and the entire process was a headache. These guys didn’t know packing 101 and multiple items got broken or damaged in the process. The main driver had the nerve to tell me that the reason so many items weren’t check off was my fault… I’m not getting paid here, you are! All I expect is for the job to get done without damages.
Hi Erica, we're sorry to hear of your recent move experience and the damages that occurred to your belongings. We’ve shared this with our Senior Director of Customer Experience, should you like to discuss your concerns with her further. She can be reached at [phone removed].
Nothing to do with the actual service, but whoever was driving in Anderson today needs some driver’s training, not sure why you thought it was appropriate to make a right turn from the turning left lane that you were in, causing me to almost wreck with my 1 year old. I get the inconvenience of rerouting when you realize that you’re going the wrong way but it is even more inconvenient to have to pay for a wreck or lives that you caused.
Hi Tykeria – Thank you for sharing this concern. We followed up with our Greenville General Manager about this issue. Neither our records nor our GPS data show a truck in that area on the day you mentioned.
Doe snot answer the phone, schedule and odes not show up. They were chosen by waifair for a delivery and they scheduled 3 times and never show up. It look like they dicided to just steal the Patio set, now I have to fight with Waifair to get my $2,500 back....
Hi Richard – Thank you for sharing these concerns with us, and we apologize for the frustrations you’ve experienced. We’ve escalated this with our team, who is aware of the issue and can help resolve them to the best of our ability. They … More
Had a delivery scheduled for 12/27, scheduled for the morning delivery time, received a text they moved delivery till evening. Stayed home from work all day, received an automated text saying driver would arrive in 30 minutes, it’s been 24 …
Hi, and thank you for sharing this information with us. We're sorry to hear about your delivery and any inconvenience that was caused. This is not the level of service and communication that we strive for.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous14 · 64%
- Turned up when they said7 · 32%
- Worked hard and fast7 · 32%
- Kept in touch5 · 23%
- Careful with belongings3 · 14%
Counted across the 22 four and five star reviews we have read for Hilldrup. A review can mention more than one thing.
In their own words
V good communication ahead of time, on time arrival, efficient, all clean. i appreciated the careful work of the two good fellows who made the delivery. thank you!
Thank you, Laura! We appreciate your kind words about our communication and the careful work of our team. Your satisfaction means a lot to us!
Hilldrup movers had excellent, accurate communication to help us plan for the delivery in advance. The courteous drivers were right on time, despite our narrow, twisty mountain road. Our house posed unique logistical issues (awkward stairway railing) for this oversized sofa, and the guys talked it through calmly and patiently. They figured the best solution, and then they unpacked and set up our sofa in no time. Our little grandson thought they were real, live superheroes - and so do we! Cannot thank you enough!
Thank you, Dianne! We're thrilled to hear that our Hilldrup Greenville SC team provided excellent communication and timely service, even navigating your unique logistical challenges with ease. It's wonderful that our drivers were courteous and patient, ensuring your sofa was set up perfectly.
Had the opportunity to use Hilldrup for a vanity return for Wayfair. From the initial phone contact with Cheyenne which was prompt, quick, and professional to the 2 gentleman picking up (polite, professional, and went the extra mile to picking up the leftover packaging), this was 5 star service. Thank you! I wish all service providers had this type care for their customers!
Thank you, Scott! We appreciate your kind words about Cheyenne and our team. It's great to hear that you had such a positive experience with us, and we strive to provide that level of care for all our customers. Thank you again for your 5-star rating - it was our pleasure to assist you!
The team from Hilldrup Moving & storage faced a challenge to install my new sofa: up a tight stairwell, then through a narrow tricky hallway space into my upstairs den. They were careful not to scratch the leather while squeezing the sofa through the narrow doorway. Pleasant crew, quick and efficient, took away all the boxing material.
Thank you, Julie, for your wonderful feedback! We're glad our team could navigate the challenges and ensure your new sofa made it safely into your den. Your appreciation means a lot to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff68
- courteous staff24
- politeness18
- helpful gentlemen13
- professional movers8
- ease of use4
- packaging removal4
- careful workers4
- hardworking staff4
- follow up2
- damage documentation2
What the company says about itself
Taken from Hilldrup’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…dential Moving Customer Care (Available 24/7): 864-523-0556 or online Receptionist (”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…solutions, and logistics services since 1993. Strategically located to serve custome”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…efficiency, and business success. With over 120 years of experience in moving people and thei”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Moving Insurance & Financing Licensed and Insured Modern Equipment and Trucks”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Insurance & Financing Licensed and Insured Modern Equipment and Trucks Leverages W”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- trustpilot.comreviews
- yelp.comreviews
- linkedin.comsocial