Hilldrup
Mover in Huntersville, North Carolina
Its address is in Charlotte, North Carolina. It appears here because Google returns it for Huntersville.
Google rating
4.7
Ratings counted
245
Are 1 or 2 star
6.5%Above typical
The rating breakdown
16 of the 245 ratings in Google’s published star breakdown for Hilldrup are one or two star.
Against other movers in Huntersville
1.5 percentage points lower than the middle of the 3 movers in Huntersville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 217 | 88.6% | |
| 4 star | 6 | 2.4% | |
| 3 star | 6 | 2.4% | |
| 2 star | 5 | 2.0% | |
| 1 star | 11 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Hilldrup at 6.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hilldrup, counted by matching the words they used.
- Damage to belongings7 · 50%
- Crew conduct3 · 21%
- Items missing or never delivered2 · 14%
- Late, delayed or a no-show2 · 14%
Counted across the 14 one and two star reviews we have read for Hilldrup. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My move with Hilldrup and United Van Lines was nothing short of a disaster. Their sales agent who came to my house gave me a lot of flexibility as to when my furniture would be moved from Charlotte to Michigan. He also quoted me a price on the spot for the move. As I interviewed four firms for the move, I did not accept his offer there and then. A week or so later he called and told me that I had to the end of the week to give an answer if I wanted a moving van "guaranteed" for the move. I accepted the offer.
Hi Bill – Thank you for sharing this feedback. This is not the experience we wanted you to have and sincerely apologize that these issues occurred during your move with us. We do understand that our parent company, United Van Lines, is handling your claims.
We have used Hilldrup for 3 moves in 3 years. My first two moves were great. The VP (who is no longer there) was a friend of my sister for those moves so I’m guessing that’s why they went well. He left but we still used them for our last move which was the worst move I’ve ever had and that’s why I ranked them low. Now I also know why he left. We paid for them to box all our stuff and move it 3 hours away. They showed up the day before and boxes everything so they knew our items well.
Hi Liz - Thank you for sharing this feedback. We’re sorry that this move with us wasn’t as smooth as your first two. We apologize for the damages that occurred during your move. Your claim is being reviewed by our Claims department and they will be in touch with you shortly.
We used Hilldrup for our move from Charlotte, NC to Winston-Salem, NC in September of 2022. We were referred to them from a well respected moving company, Webb Moving, that doesn't handle moves outside of the Charlotte metro area. After reviewing pictures online from Hilldrup and reading the reviews that had been posted, we believed that they would be a good fit for our upcoming move. We did a virtual appointment with Mike Sandell. We discussed how some of our items to be moved had a lot of sentimental value.
Good afternoon – We’re sorry to hear about the issues you experienced with your move last year. They are not reflective of the experience we seek to provide all our customers. As you noted, our records show that your claim was processed, along with other accepted accommodations.
Very bad experience. The estimation we had online turned to be 1/3 more expensive, I had to pay $7000 instead of $5500 which was the estimated price for moving 20 miles from previous location with 1 week storage needed, I did the packing. The loading was a nightmare, they pushed to be done in 5 hours only for a 3000 sq ft house. The washer /dryer disconnection / reconnection was included as I paid $100, though when to be reconnected, I had to fight to get this done by Hilldrup because they said it was not paid.
Thank you for sharing this feedback, and we’re sorry for the issues you experienced during your recent move. We’ve forwarded this to our customer experience team, and we understand they’ve already been in contact with you about rectifying the issues you’ve outlined.
Poor Delivery Service!!! We are still waiting to complete our move from Charlotte to Memphis—a 10hr move. We were promised a delivery date of Dec 3rd, 2021 which was made on time -BUT - we found out the morning of the delivery date that the driver was only able to bring ~ 1/2 of our belongings due to not able to fit everything on his truck?!? We are now stuck with sleeping on mattresses on the floor , only one couch and only some of our kitchen supplies.
Hi Heidi – Thank you for sharing this, and we’re deeply sorry for the issues you’ve experienced. We understand that you are in communication with our customer service manager and that we have arranged for the remainder of your belongings to be delivered tomorrow, December 9th.
We hired Hilldrup to move from Mooresville to Kannapolis (local move). They were the most expensive quote but we "thought" we would have the highest level of service and attention to details. It was absolutely the opposite of our exceptions. From day 1 when the driver was instructed he could not turn the truck around in our cul-de-sac and that he would have to back out. He elected to try it anyway and destroyed several thousand dollars of landscaping (we lived in The Point).
Hi Patrick – We are extremely sorry for any damages that occurred during your recent move. Your belongings and happiness are our priority and we are extremely concerned. Our Director of Quality and Customer Assistance will be contacting you.
NEVER AGAIN! I was so disappointed in our moving service with Hilldrup. So disappointed - I've been in tears! Our movers were more concerned about the clock than our belongings. Not only did they arrive at our new home with a broken lamp and items from their storage warehouse that didn't even belong to us, they left before finishing the job! They didn't bother to move our fridge into the house from the garage.
Hi Lauren – We are very sorry for the experience you had during your recent move with Hilldrup and for any damages that may have occurred. We really appreciate you sharing this feedback and are very concerned about the items you mentioned.
The best and only good thing about Hildrup was their team of movers KEITH, WILLIAM ,RICO AND CARLOS whom were absolutely phenomenal, ask for them and you will be truly happy...... Just dont forget to tip them they earn it. As for storing your belongings think twice , the so called climate control was not on some of my furniture had to be reconditioned and clothes, curtains, bedding although packed with great care all musty , chrome mirror totally pitted threw it away.Their billing and customer SERVICE is horrific…
We regret that not all aspects of your move were completed to your satisfaction. We are currently looking into your comments regarding the billing of your shipment. If you would like to speak with someone further about your experience, please contact our Director of Quality and Customer Assistance…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous75 · 55%
- Worked hard and fast47 · 34%
- Careful with belongings14 · 10%
- Turned up when they said8 · 6%
- Kept in touch7 · 5%
Counted across the 137 four and five star reviews we have read for Hilldrup. A review can mention more than one thing.
In their own words
Movers (Scott, Jason, and Anthony) were careful, patient, polite, and just plain nice. All goods were delivered safely and placed as we wanted. I was nervous due to many horror stories about other movers read online. But these guys were great—not one complaint for the crew who moved our “stuff”. The person (Melodie) who coordinated and communicated with us regarding times, requirements, progress, etc.,was very efficient, courteous, and helpful.
Thank you, Emily! We truly appreciate your kind words and are grateful for your trust in us. We're thrilled to hear that our movers exceeded your expectations and that Melodie provided excellent coordination and communication.
The unpacking team sent by Hilldrup (Hanna & Drake) were absolutely awesome. They showed up on time and executed our unpacking efficiently and with no issues. Hanna asked for guidance when needed and handled everything I requested - they were pleasant and helpful all around. Note - I need to be clear that this review applies ONLY to the unpacking team.
Hi Erin - Thanks for your 5-star review of Hilldrup Charlotte and the team of Hanna and Drake! We are so glad to hear that they were timely, efficient, pleasant and helpful in the unpacking of your items.
We used Hilldrup in Fall 2018 for our move and they were fantastic. The entire move was extremely professional from start to finish. Excellent packing job. Our new home wasn’t going to be ready for a few weeks, so our items were stored safely. We even had to push our move date a few times and customer service was excellent. We requested the same team that moved us out for the move in date and they were wonderful to work with, and truly cared about our stuff. Brandon was our team’s lead.
Hi Carolyn - Thanks for your 5-star review of Hilldrup's Charlotte office and team! We love hearing from our customers, and we're so happy that you had a fantastic experience with Brandon and the team.
A big thanks and kudos to Brandon and his move team. They are 5 stars in our book. They did way more than we asked and much more than we expected…all with cheerful and “can do” attitudes. Whenever I picked up a box, one of Brandon’s team quickly took it away and moved it to its proper destination. I can’t say enough about how hard this crew worked, including a second story challenge and a 900 pound crated baby grand piano challenge.
Hi Janet (and Mike) - Thanks so much for your 5-star review of Hilldrup Charlotte! We absolutely love hearing about the exemplary service that Brandon and his team provided and are thrilled that they exceeded your expectations at each step of the move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- hard working crew5
- careful packing5
- helpfulness4
- caring staff4
- careful with belongings3
- insurance process3
- fast packers3
- quick movers2
- responsiveness2
- care of home2
What the company says about itself
Taken from Hilldrup’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“Insurance & Financing Licensed and Insured Modern Equipment and Trucks Leverages W”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Moving Insurance & Financing Licensed and Insured Modern Equipment and Trucks”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…dential Moving Customer Care (Available 24/7): 704-486-8287 or online Receptionist (”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…during office hours): 704-394-5400 Since 1999, Hilldrup’s Charlotte team has been a c”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…efficiency, and business success. With over 120 years of experience in moving people and thei”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory
- bbb.orgreviews
- trustpilot.comreviews
- yelp.comreviews
- linkedin.comsocial