Hillier Storage & Moving
Mover in Springfield, Illinois
Google rating
4.7
Ratings counted
27
Are 1 or 2 star
7.4%Above typical
The rating breakdown
2 of the 27 ratings in Google’s published star breakdown for Hillier Storage & Moving are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Springfield
About the same as the middle of the 14 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 25 | 92.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 7.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hillier Storage & Moving at 7.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hillier Storage & Moving, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Hillier Storage & Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Our family scheduled a home walk through to get an estimate for packing and moving services. Their salesman showed up at our house unmasked. When we asked if he was vaccinated, he said no. He then refused to put on a mask when we requested it, saying repeatedly that “He'd rather not.” He also did not bring shoe covers, nor did he offer to remove his shoes.
It's about the worst mistake you could ever make. They could care less about when your stuff gets there. You're better off with a bigger, better company.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Worked hard and fast4 · 33%
- Kept in touch2 · 17%
- Turned up when they said1 · 8%
- Careful with belongings1 · 8%
Counted across the 12 four and five star reviews we have read for Hillier Storage & Moving. A review can mention more than one thing.
In their own words
Friendly, efficient, communicative, and very hard working. We did book a few months before our move. We didn’t remember being told we could leave all drawers full, so we emptied all to boxes only to learn we could have kept filled. Otherwise, things went nicely. Workers from Hillier and Allied were great. Richard with Allied as communicator was wonderful.
Thank you for your comments.
Jeff and his team (Jeffrey, Jarad, and Frank) were excellent. They arrived on time, were professional, friendly, polite, and very helpful during our move. The team handled our items with care and went above and beyond disassembling and reassembling (even better than when it was original done). Definitely recommend this company for all moving needs. Thank you
Thank you for your comments.
They rolled out carpets, protected all surfaces and edges, and made moving a 500 lb item look easy! They were safe and efficient and came in under their estimate! 10/10 would recommend.
Thank you for allowing Hillier to service your moving needs. We look forward to helping out in the future.
If you need a local or long distance moving company I highly recommend Allied-Hiller moving in springfield Il. Family owned and been in business many many years. Our sales rep Daniel Swift was informative and took time to answer our questions and come out to the house multiple times. The moving guys so professional, friendly movers and efficient. Took care of our house and property with care. Very fast and packed amazing.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff3
- storage2
- care with items2
What the company says about itself
Taken from Hillier Storage & Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Sun: Closed ☎ (217) 525-8550 GET A FREE QUOTE Home About Service Area FAQ Services Re”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…of our storage solutions include: 24/7 video surveillance with digital recordi”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…services in Springfield, IL and beyond since 1906. With over a century of experience, we”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- superpages.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory