Home and Office Moving Co.
Google rating
4.6
Ratings counted
173
Are 1 or 2 star
8.1%Above typical
The rating breakdown
14 of the 173 ratings in Google’s published star breakdown for Home and Office Moving Co. are one or two star.
Against other listings in El Paso
3.8 percentage points higher than the middle of the 20 listings in El Paso we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 153 | 88.4% | |
| 4 star | 4 | 2.3% | |
| 3 star | 2 | 1.2% | |
| 2 star | 0 | 0% | |
| 1 star | 14 | 8.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Home and Office Moving Co. at 8.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Home and Office Moving Co., counted by matching the words they used.
- Late, delayed or a no-show3 · 23%
- Crew conduct3 · 23%
- Damage to belongings2 · 15%
- Stopped responding1 · 8%
Counted across the 13 one and two star reviews we have read for Home and Office Moving Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Inaccurate estimate; $1200 more then estimated. Took 24 hours. Showed up with no materials except a couple blankets for protection. Asked me to supply bubble wrap and shrink wrap. All of this after they came and did a walk through the office to quote. Unprofessional movers; damaged almost every piece they moved. Some are beyond repair. Several thousands of dollars in Damage. Now “Oscar” doesn’t answer the phone. They also just walked off the job as it was taking too long. Beware of this company.
When customers state they need man power and nothing else that is what is provided and they are always happy, but when a customer comes up short on their end with the materials they blame others, when they downplay how much time it will take they place the blame elsewhere because again they were…
Called this morning to ask if they had available for pick up and move a couch today or tomorrow. They said they could pick up today and we had scheduled pick up for 4:30pm therefore I inform the person I bought the couch from they will pass by that time. The representative said it might be earlier if they finish another move. Out of nowhere at 1:04pm I receive a text that the movers are on their way to the pickup location.
We advised this customer we weren't available until the following day but they were not flexible so when we advised we could be on our way the seller for the couch was not available and were not home, nothing to deserve one star though
BEWARE Set up this company to move a china..called an spoke to a guy name joe..explained had to move china that day..he said he could do it around after 4..I said whatever time just as long as done that day..his delivery guy called me at 4 said on his way...I said ok..15 min later this guy joe text me back an says he got more work an could he reschedule for next day..I'm like NO..i told you I needed that day...so I try to call him several times..he wouldn't answer..so .
My daughter and I used this company to move a bed, and 2 couches. They literally took all day just to move those three pieces of furniture. They showed up late, and without tools! When we tried to contact the Manager, not only was he rude, but he refused to answer any more of our calls. He refuses to acknowledge who his employees were that did the job, because they quit right after for being so mistreated by him as well! Do not book this company to help you move! Very unprofessional!
This is the same review copied and pasted from the last review with the same last name, please locate the correct company as we did not service a Kamerina.
Use someone else. Totally unprofessional. Scheduled my appointment 3 weeks in advance. They were supposed help me move today at 4:30. I called yesterday to confirm my appointment and the person who answered the phone mentioned everything was ok. I called at 5pm because they were late, they said they were on their way. I called again at 6pm and they mentioned it will take them around 30 more minutes. Now they stopped my calls. This service is unbelievable.
Left the job unfinished tried to charge my card 4 times. Wouldn’t answer their phones after charging my card and didn’t reassemble any of the furniture this is how they left both places! I filed a police report for theft of services and when I try to call it says user busy and won’t even dial anymore! DO NOT USE THIS PLACE THEY ARE SCAMMERS! Driver wouldn’t give me the owners phone number! I spoke with an Oscar and Im filing fraud with my bank as well!
This lady wanted free time and free service, the type of person that a business would not like to deal with or people in general would not like to affiliate with Of course she wasn't charged 4 times, she gave me fake card numbers 3 times, as mentioned earlier, the person that most businesses and…
Canceled on me cause I asked for compensation for THEIR mistake and no communication. Companies a joke for their “low rate” and won’t do what half the other movers do. Can’t keep a simple appointment that they had available and still run 5 and a half hours late. Save your energy and time if you don’t want to feel like you have to manage someone else’s company. Joe is no help and super unprofessional.
This company advertise on Craigslist as movers that do not cancel. I placed order to unload my truck week in advance. Confirmed day before. And guess what? They did not show up. Did not respond to messages. Only after number of calls someone answered with : we got flat tire. We not coming. Do you want to trust this company? I highly suggest not to
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous65 · 46%
- Worked hard and fast55 · 39%
- Careful with belongings34 · 24%
- Turned up when they said31 · 22%
- Kept in touch6 · 4%
- Price matched the quote5 · 4%
Counted across the 142 four and five star reviews we have read for Home and Office Moving Co.. A review can mention more than one thing.
In their own words
Excellent service from this moving company! The two movers were professional, courteous, and incredibly careful. They moved an extremely heavy medical bed with ease and handled everything perfectly from start to finish. They arrived on time, worked efficiently, and made sure everything was placed exactly where we wanted it. I highly recommend them to anyone who needs reliable, professional movers. Thank you for a job well done!
Hired this company to help me move and they were a lot of help. Two men showed up with a big truck and immediately worked hard most of the day to help me get settled. My new house was two floors and they carried everything upstairs without complaining. They even helped my mom and dad set up their bedrooms. I highly recommend them. The day of the move they showed up on time and were in constant communication with me.
Good professional workers! Get straight to business fast and quick! Had all the tools needed to t disable my furniture good price as well! Very professional! And very careful with my stuff and took all the precautions with my fragile stuff! High recommended!!!
If you're moving, book here now! I just moved my business and it took 4 bookings. The first one was through a different company and the other 3 was through H&O Moving Co. It cost me more for the 1 day with the other company than the 3 days through H&O. Oscar did a fantastic job scheduling and coordinating everything and the movers, Angel, Joe, Hector, and Travell showed up on time, got to work right away, stayed focused and motivated the whole time, and made sure that the move was as easy and stress free for me as…
Thank you, Mike! It was our pleasure serving you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful with belongings30
- respectful staff13
- reliable movers13
- quick moving7
- careful movers6
- affordable6
- careful with furniture5
- moving heavy items3
- room moving2
- last minute move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- facebook.comsocial
- nextdoor.comsocial