Houston Movers
Moving and storage service in Richmond, Texas
Its address is in Houston, Texas. It appears here because Google returns it for Richmond.
Google rating
4.1
Ratings counted
57
Are 1 or 2 star
21.1%Well above typical
The rating breakdown
12 of the 57 ratings in Google’s published star breakdown for Houston Movers are one or two star.
Against other listings in Richmond
15.8 percentage points higher than the middle of the 11 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 41 | 71.9% | |
| 4 star | 2 | 3.5% | |
| 3 star | 2 | 3.5% | |
| 2 star | 0 | 0% | |
| 1 star | 12 | 21.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Houston Movers at 21.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Houston Movers, counted by matching the words they used.
- Damage to belongings5 · 63%
- Crew conduct5 · 63%
- Items missing or never delivered2 · 25%
Counted across the 8 one and two star reviews we have read for Houston Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very unprofessional, late, damaged furniture missing pieces and also got aggressive in front my child. My appointment was for 11am but the movers did arrive until 1pm. They stopped in the middle of the move to get gas & break for over 40 minutes but was charging me per hour. The workers started complaining once they got to the drop off location that it was a 3 men job & too big of a job. Then one guy requested gas money for their moving truck in the middle of unloading.
Please do not, ever use this company EVER. 2 beds with headboard and footboard one sectional couch these items was disassembled . 1 large vase, 2 night stand and 2 dresser 1 refrigerator. Elevator was available from the move. From Waller to Tomball. 6 hours $640 later. Broken window, which they never took ownership of. Moved”furniture off truck and the only thing that was assembled back was the master bedroom bed. Wrong mattress was put on bed and glass from table was left at the apartment.
Unprofessional, quote is different than actual price. Had an issue previously where we keep telling that i wasn’t available. Then they decided to still move my stuff on 03JUN26 despite i rescheduled for 04JUN26. So Aaron agreed to provide me with 1 hour free but all i got was $50 refund which is much less than 1 hour free when i decided to give them another chance. The movers were not very professional. The speed was excellent but the care? Not so much.
I'll admit i have a lot of stuff, but 9 hours is excessive. One of the movers was chilling on the top of the stairs and also took his shoes off to be more comfortable or something. They took at least 1 roll of my tape, maybe 2. The oil from one of my boxes leaked onto at least 2 other boxes. They ripped a bag of cake boxes i moved previously without issue. I have a large shelving unit that they delivered in pieces, and it was in one piece when they took from the old house.
Worst moving experience! I moved my things from a storage unit to an apartment. First they were and hour late, when we were leaving the unit, the movers truck wouldn’t start, my boyfriend and I left and headed to our apartment while they figured it out. After about 40 minutes they told me they were on their way. Longer story short, the 2 men couldn’t bring my sofa up the stairs and broke my 1500 sofa.
They were slow and ran up the clock while putting stuff on the truck instead of coming right back to get other stuff. They spent a lot of time wrapping stuff that didn’t need to be wrapped in my opinion to run up the clock. It took them 5 hrs to load and unload a portion of my 2 bedroom apartment. I wouldn’t use them again. They broke the leg on my entertainment console too. And ripped a hole in my $2000 leather and mink coat.
The most unprofessional movers. They made the decision to send a 3 man crew when only a 2 man was approved. Especially disturbing since the third man did nothing but watch. They tried to charge more for the extra mover. On top of being an …
DO NOT USE THEM. TERRIBLE MOVERS. I would rate them 0 stars if I could. Before scheduling I asked if Friday at 5pm or Saturday morning worked better, the boss told me Friday was best. So I scheduled for 5pm on Friday about 2-3 weeks in …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Worked hard and fast4 · 29%
- Turned up when they said3 · 21%
- Kept in touch3 · 21%
- Careful with belongings1 · 7%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for Houston Movers. A review can mention more than one thing.
In their own words
We had a great experience with Johnny and his team with Houston Movers. Johnny was very communicative with us, and accommodated schedules as we had to change our moving date several times. His team was fast, friendly, efficient and professional. They never took a break, and did a great job carefully moving all of our furniture and boxes without any issues. They were the best part of our move day, as moving can be very stressful, but they provided a seamless experience for us.
I recently used Houston Movers for my move and I couldn’t be happier with the service from the start to finish, the entire process was smooth and stress free. The team was incredibly professional and punctual. They arrived on time and handled my belongings with great care. I TRULY RECOMMEND this company.
Thank you 🙏 …
We were very pleased with Houston Movers. From the time they arrived, they worked very hard. Great guys & a great price. Highly recommend!
Excellent moving service! The team was professional, punctual, and handled everything with great care. Communication was smooth from start to finish, and the entire moving process was stress-free. Highly recommend Houston Movers for anyone looking for reliable and affordable moving services in Houston.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- hard working staff5
- careful handling of items4
- smooth process3
- last minute move3
- hired movers2
- fast team2
- furniture moving2
- easy scheduling2
- unprofessional movers2
- talented crew2