It's Your Move
Mover in Jacksonville, North Carolina
Google rating
4.7
Ratings counted
40
Are 1 or 2 star
5.0%Around typical
The rating breakdown
2 of the 40 ratings in Google’s published star breakdown for It's Your Move are one or two star.
Worked out from 40 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Jacksonville
About the same as the middle of the 8 listings in Jacksonville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 90.0% | |
| 4 star | 1 | 2.5% | |
| 3 star | 1 | 2.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is It's Your Move at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for It's Your Move, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for It's Your Move. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We were on schedule at 9:30 they never got there to 9:50. They did call and say they would be late cause they had to stop and get breakfast. I have a one bedroom apartment and only moved 1 mile up the street. They got done at 1:37. Dropped a few boxes, ran into doors with the dolly, they truly acted like they did not know how to move. Asking us where are stuff goes when it’s clearly marked on the boxes and we got charged $580.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Turned up when they said4 · 24%
- Careful with belongings3 · 18%
- Price matched the quote3 · 18%
- Worked hard and fast3 · 18%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for It's Your Move. A review can mention more than one thing.
In their own words
Excellent move in all ways! On time, professional, careful, and all for a very reasonable price. We highly recommend It's Your Move!
From the very beginning of the process "It's Your Move" was responsive and quick to answer questions. Mr. Tucker took the time to explain the insurance process and offered sound advice. We had a piano as well as other cherished ( heavy) …
We did not use this moving company only because we found a local company rather than an out of town company. I feel it is important for me to share for others looking for a company in the Jacksonville area that the receptionist was very professional, and polite. Moving can be very stressful and it is nice to know that there are moving companies who are compassionate and try to help. others..
A crew of hard-working, very polite guys that worked through ridiculous heat (100 DEGREES) to get my belongings from one house to another in a single day. Four bedroom to four bedroom, washer and dryer, bedroom sets, you name it, they did it. Great prices, would absolutely hire again if I needed another move, and would recommend to any friend I know in the area.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job6
- gentlemen3
- storage unit packing3
- antique2
- polite crew2
- punctuality2
- professional movers2
- organization2
- hard work2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- homeadvisor.comreviews
- yelp.comreviews
- angi.comreviews
- facebook.comsocial