Pinnacle Storage
Self-storage facility at 175 Freedom Way in Jacksonville, North Carolina
Google rating
5.0
Ratings counted
487
Are 1 or 2 star
0.4%Unusually few
Google carries another listing under this name in Jacksonville. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
2 of the 487 ratings in Google’s published star breakdown for Pinnacle Storage are one or two star.
Against other listings in Jacksonville
4.6 percentage points lower than the middle of the 8 listings in Jacksonville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 478 | 98.2% | |
| 4 star | 7 | 1.4% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 0.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pinnacle Storage at 0.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pinnacle Storage, counted by matching the words they used.
- Claim or refund went nowhere1 · 50%
Counted across the 2 one and two star reviews we have read for Pinnacle Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Liars. Advertised a discounted rate of $80 for first 30 days with no stipulation of renewal beyond the 30 days. We paid the $80 on jan 24. On Feb 1st they charged us an additional $111.50 which they said they would refund upon move out if it was within 30 days. Our move out was Feb 22. No refund. The business started ignoring our calls/messages and eventually said there would be no refund. We agreed to pay $80 for 30 days. We moved out within the 30 days and were charged the full $200/month rate. Scam.
Carly, we apologize that you had any negative experience with Pinnacle Storage. Our rental terms are first of the month meaning we prorate you in up to the first of the following month. We will prorate out if the unit is vacated on or … More
ROACH ALERT!!! Our stuff was stored here for a year, we paid $300 a month for climate control. When we went to get our stuff out we spotted several roaches in the unit. All of our boxes had roaches in them when we brought them to our new home and beganto unpack. Tomorrow I plan to call them and alert them to their problem but DO NOT STORE YOUR STUFF HERE!!
Hey Leah, we strive to provide a stellar storage experience and work to be proactive regarding any unwanted critters with professional and in house pest control. We apologize that you had a bad experience, this is the first we are hearing … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 18%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for Pinnacle Storage. A review can mention more than one thing.
In their own words
I had my belongings here for 5 months it was a good experience. The facility and bathrooms were clean, office staff was friendly and helpful, I had easy access to the unit. I had trouble with a lock and they were able to cut it off for me. I did feel it was a bit pricey compared to others but I would probably use them again if I was in the area.
We're pleased to hear about your positive experience at Pinnacle Storage. Thank you for sharing your feedback!
Walked into the office and got a storage unit in just a couple minutes. The woman who helped me was more than happy to show me a couple units for examples on sizing before I picked one. The unit was very clean and pricing was fair. Pictures are of a 5x10
We're overjoyed to hear about your positive experience at Pinnacle Storage! Thank you for choosing us for your storage needs, Jarik. -Stacy
Rated 4 due to the rates, but the staff is great and units are clean and secure!
Thank you for the 4 Stars, De!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting21
- clean space13
- truck rental5
- loading dock3
- online rental2
- clean storage unit2
- unit availability2
- secure units2
- safe space2
- short notice2
What the company says about itself
Taken from Pinnacle Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…keep your belongings safe year-round! 24/7 Video Surveillance Our array of video c”Raw text captured from the page, including any surrounding navigation.