Pinnacle Storage
Self-storage facility at 1121 Old Maplehurst Rd in Jacksonville, North Carolina
Google rating
4.8
Ratings counted
326
Are 1 or 2 star
3.4%Around typical
Google carries another listing under this name in Jacksonville. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
11 of the 326 ratings in Google’s published star breakdown for Pinnacle Storage are one or two star.
Against other listings in Jacksonville
1.7 percentage points lower than the middle of the 8 listings in Jacksonville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 301 | 92.3% | |
| 4 star | 9 | 2.8% | |
| 3 star | 5 | 1.5% | |
| 2 star | 4 | 1.2% | |
| 1 star | 7 | 2.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pinnacle Storage at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pinnacle Storage, counted by matching the words they used.
- Items missing or never delivered2 · 25%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Pinnacle Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give them negative stars I would. 1st we HAD to use them because there was no storage avaliable after Florence. Waited almost 2 hours because the manager kept taking people before me when I was already sitting at the table with her. Then she argued with me the entire time. Just went to go to my unit and it wouldn't let me in because I missed a payment I was NEVER notified that I owed!! She said I got an email. I have proof I never got one. Anyway just paid 105$ to store my stuff for ANOTHER T.W.O. DAYS.
I had my camper stored there for about 6 months. I thought that all the Rvs and vehicles in the lot were under servalance with the lot camara the storage facility has. I had property stolen off my RV and they said the camera does not have my RV in it's field of view. They said I could move it to another spot that was. I also paid a monthly insurance on it, in the end I have lost an RV battery worth 350.0. I do not recommend Pinnacle storage units. Paul Belcher
Paul, we are very sorry for any loss you may have incurred while storing with us. Thankfully we require a protection plan, which you had, and we would still be happy to help you with a claim. This was offered as well as police report which … More
Rented this unit in February and just received an email stating that they are increasing the rent. Your monthly rent for the unit A008 will change from $229.00 per month to a new rate of $263.00 per month plus insurance of $12.00 for a total of $275.00. Obviously, I don't recommend using this storage facility since they just changed the price on me a few months into the rental.
We understand your frustration with the rent increase. Please contact us at ([phone removed] to discuss your concerns.
Will never rent a uhaul or storage room from this establishment ever again!!!!!!!!!! Rented, returned the same day after hours but have been charged a $30 late fee because of a 7 mile gas difference. All of this almost 2 months later when I …
We apologize for any inconvenience you experienced, Christie. We understand your frustration and we apologize for the confusion regarding the charges. We are required to follow uhaul's policies and procedures. We can provide a direct contact to uhaul if you contact our office
Good customer service and units. The rate increases every 7 months (corporate policy, as explained by manager), became excessive. We purchased a storage building for our home, as the increases were becoming too frequent and expensive.
Charles, we understand your frustration with rate increases. We appreciate your feedback about our customer service and units. If there is anything we can do to earn your business back, please contact us at ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 53%
- Professional and courteous4 · 27%
Counted across the 15 four and five star reviews we have read for Pinnacle Storage. A review can mention more than one thing.
In their own words
Use this company and location! They have an incredibly professional an efficient staff. Riley was proactive and helpful along every step of the process, and kept tight accountability of my vehicle, when storing it before handing it off to a shipping company for transport across the country. I was not able to be physically present when my vehicle was picked up, and the team at pinnacle handled everything on my behalf flawlessly. Could not recomend this company more.
Thank you for your kind words about our team at Pinnacle Storage, Hugh. We are thrilled to hear about your positive experience with us. -Stacy
Riley (may have spelt it wrong), was great. Very informative, professional, and all around great person. Facility also looks very well kept and organized. Would recommend for your storage needs!
Thank you for sharing your experience, Casey! We're glad to hear Riley was informative and professional. Feel free to reach out for any storage needs. -Stacy
Very quick. Riley was very nice and the process was great and explained in detail. Highly recommend this facility.
We greatly appreciate your positive feedback, Joshua. Thank you for sharing your experience with Pinnacle Storage. -Stacy
Cheryl was so professional and helped me sort out my storage needs! Everyone should check out Pinnacle Storage!
We are thrilled to hear Cheryl made your experience so smooth, Daniel. Thank you for recommending Pinnacle Storage! -Stacy
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff24
- large unit14
- trailer rental8
- military friendly4
- quick and easy4
- great smell3
- reasonable rates2
- fast transaction2
- helpful front desk staff2
- nice interior2