J & J Family Movers, Inc.
Google rating
4.9
Ratings counted
403
Are 1 or 2 star
2.0%Unusually few
The rating breakdown
8 of the 403 ratings in Google’s published star breakdown for J & J Family Movers, Inc. are one or two star.
Against other listings in Melbourne
About the same as the middle of the 21 listings in Melbourne we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 394 | 97.8% | |
| 4 star | 1 | 0.2% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 7 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is J & J Family Movers, Inc. at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for J & J Family Movers, Inc., counted by matching the words they used.
- Crew conduct4 · 57%
- Items missing or never delivered3 · 43%
Counted across the 7 one and two star reviews we have read for J & J Family Movers, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The absolute worst moving company I have ever dealt with. Jason, the owner was friendly and accommodating at first then after receiving a portion of the moving cost on moving day became argumentative, obnoxious and disrespectful. Stole or lost various items including 2 tv's and a $200 ladder then attempted to embezzle $2,000 from me saying he hadn't received one of the checks he had already been given.
Im sorry are you sure you have the right company? We haven’t had any issues with any of our customers and as specific as this amount of money and stuff missing it’s outrageous and a little ridiculous.
I’m glad so many people had great experiences, but sadly ours was absolutely horrible. My sister booked J&J in April and paid a deposit to move her 1 BD contents from Melbourne to Tampa. She confirmed the start time (7-8 am) the day before and on moving day I called at 9 am to get an ETA. I explained we needed to be in Tampa by 5:00 to get the keys and he told me he would call within an hour to confirm the time.
I used Jason's company, J & J Movers, to help me move from an 1800 square foot apartment to an 1870 square foot home I purchased 3 miles away in West Melbourne in August of this year (2021). I have a fractured leg and my family members were in Europe during this move, so I relied on Jason and his moving team to give me excellent service, as was promised to me. Michael, the main mover, screamed at me throughout the day on Saturday of the move and I kept apologizing just to get him to calm down.
I trusted them to move my stuff without stealing my stuff, I had jewelry inside my dresser and his workers stole my jewelry that I put in my top drawer that was inside a ziplock bag I put it there because I did not want to lose my items. My mom died and left some jewelry behind They were not worked much but it was memories that I was holding on to plus a watch that I bought for my boyfriend for Christmas last year out of Ross.
Horrible moving experience. Who I’m guessing is the owner, Jason, completely lost my appointment. I had to call them an hour after the appointment was supposed to start to find out he had been “trying to reach” me even though I had text him a month prior confirming the appointment and had no missed calls. He forgot he had already charged me a deposit for the job, where the appointment was and what it entailed.
I try to spend local and support small businesses but I messed up this time. Plus the individual that came was rude and a bit condescending.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous188 · 53%
- Worked hard and fast123 · 35%
- Turned up when they said75 · 21%
- Careful with belongings59 · 17%
- Kept in touch27 · 8%
- Price matched the quote24 · 7%
Counted across the 354 four and five star reviews we have read for J & J Family Movers, Inc.. A review can mention more than one thing.
In their own words
I picked J and J Family Movers based on Internet reviews and I am so glad that I did. Jason responded immediately to my first call, and his fast response continued via text or call throughout my experience with him. He was able to accommodate us when we needed a one week delay. In addition, he was able to flexibly move us in two stages. That really helped quite a bit with coordination of moving out of one house and into the other.
Found J&J movers online for my local move and called for information. Jason answered right away, offered a great price, and was able to accommodate my move out and move in on 2 separate days, with taking care of keeping the truck overnight (which relieved a lot of stress). Upon arrival, Jason and Troy stuck out to me as just being amazing people- they were efficient, professional, and I appreciated them taking apart all the furniture with care, and putting it back together when I was moved in.
My wife and I needed some last minute help loading big furniture out of our 2nd floor 3 bedroom apartment today. I called J & J immediately and Jason promptly answered and said he could do my time of 4pm today. Upon arrival, Jason brought himself and 3 gentlemen over to help instead of just him and another he quoted me for and also immediately offered to load up not just our big furniture but EVERYTHING we had.
I can't say enough great things about this moving crew — they made what is usually a stressful experience completely seamless from start to finish. They showed up on time, got straight to work, and handled every single item with care. Furniture was wrapped in shrink wrap and properly protected before it ever left the door — nothing was rushed or thrown together. Fragile items were treated like they were their own. The unloading was just as impressive.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling56
- courteous staff37
- flexible scheduling11
- quick move7
- furniture moving7
- last minute move6
- efficient packing5
- reliable moving company3
- quick unloading3
- small move3
- respectful movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial