Joe Gardner & Sons Local Movers
Self-storage facility in Syracuse, New York
Its address is in East Syracuse, New York. It appears here because Google returns it for Syracuse.
Google rating
3.8
Ratings counted
42
Are 1 or 2 star
26.2%Well above typical
The rating breakdown
11 of the 42 ratings in Google’s published star breakdown for Joe Gardner & Sons Local Movers are one or two star.
Worked out from 42 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Syracuse
22.6 percentage points higher than the middle of the 20 listings in Syracuse we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 27 | 64.3% | |
| 4 star | 2 | 4.8% | |
| 3 star | 2 | 4.8% | |
| 2 star | 1 | 2.4% | |
| 1 star | 10 | 23.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Joe Gardner & Sons Local Movers at 26.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Joe Gardner & Sons Local Movers, counted by matching the words they used.
- Damage to belongings2 · 22%
- Late, delayed or a no-show2 · 22%
- Price rose after the quote1 · 11%
- Items missing or never delivered1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Joe Gardner & Sons Local Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
!!!!DO NOT USE THIS COMPANY!!!! If i could give them ZERO STARS, I would!! This is, by far, THE WORST moving company I’ve ever used. They were rude, they charged my fiancée and I $300 more than they quoted us, with no extras, they just threw on $300 extra dollars. Then, they destroyed our TV (see pictures) and said they WILL NOT do anything because “THEY BELIEVE”, they didn’t do it. We’ve asked for the owner to call us several times and we have been ignored every time!!!
I have no idea whether the company is any good as movers because I couldn't get anyone to call me back. I called and the woman quoted me their price and I set up an appointment for someone to come a week later on a Saturday at 2pm to give us an estimate of how long they thought the move would take etc. I called the Thursday before to verify the appointment and the woman assured me he'd be there. He never showed up, and never called.
DO NOT USE THIS COMPANY!! Their movers STOLE 3 diamond rings that have been in my family for generations!! I had to go to the police to file a report. I’m sure I’ll never get them back!! PLEASE DO NOT HIRE THEM!!
Would not recommend. Scheduling and communication was great until the big day. They packed up all of our stuff quickly but complained the entire time to the point where we started moving some off our belongings ourselves. Then they went to the wrong address. 30 minutes later they arrived and we made it very clear that our floors had just been refinished to the tune of over 4 grand. They assured us they would be careful.
I would not recommend this company. They were scheduled for 9 am called day before and said they had to change time to 1 pm. Truck and crew showed up at 4:45 pm, truck did not have any moving dollies or straps. Truck had no ramp or lift gate and we were told two of our bedroom dressers were too heavy to be lifted onto truck. One dresser was two pieces bolted together and the movers said they couldn’t remove bolts but my 15 YO grand daughter had no problem removing them.
Needed two pieces of furniture moved from a utility trailer to a second floor apartment. Wrote an e-mail and they replied in less than an hour. That was good....however the job, even though it was located 10-15 minutes from their building and only took 15 minutes to complete, they wanted to charge a 3 hour minimum at $125 per hour. $375 was way too steep for such a small job. For what it is worth.
We were waiting for an hour at the new house for them.. they said they had the wrong address..they made complaints the whole time that they were miserable and would rather be elsewhere. Not professional or efficient I would not recommend.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous15 · 56%
- Worked hard and fast14 · 52%
- Turned up when they said8 · 30%
- Careful with belongings6 · 22%
- Price matched the quote1 · 4%
Counted across the 27 four and five star reviews we have read for Joe Gardner & Sons Local Movers. A review can mention more than one thing.
In their own words
Absolutely fantastic experience. The guys were prompt, professional, hard working, and careful. On top of that the rate was very affordable. Highly recommended!!
Setting up the move was easy and Brenda was very pleasant. Our move was scheduled for a Sunday at 9:00. The moving team was 1/2 hour late to arrive and when I called to check on their status no one answered the phone. The delivery when fine but the crew mistakenly left my parent’s bed frame in the truck. Again, we called the office to check on the missing frame, again there was no one at the office to respond. They ended up finding the rails and bringing them back the next day.
We are sorry for the trouble this matter caused, and thank you for your input. We hope your parents are all settled in their new home. Enjoy the summer
Just used them (3/24) and they were excellent. Professional and easy to deal with. The guys were friendly and Brenda who set me up with time and date was great. The apartment I was moving from the landlord was, to say the least, particular and protective of the building. Asked the guys to consider that and they didn’t leave not one mark or scratch on the wall. And the couch they moved was HEAVY and awkward. They were half the price of all the others I priced. They wasted no time with the move.
Thank You for a great review, happy holidays
Gardner and sons helped us move from our 4 bedroom house to our newly built home this past Saturday. They were prompt, courteous and professional. They started out with 3 crew members and called in 2 more once they saw how much we had to move. They took great care to make sure we were satisfied and did everything they could to ensure our property was well taken care of. Their prices were more than reasonable and I cannot say enough how great they were.
Happy Holidays ! Thank you so much for a positive review, on behalf of myself & crew we greatly appreciate.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling7
- efficiency6
- promptness6
- polite staff4
- speed3
- fair pricing2
- quick2
- bed frame2
- movers2
- scheduling2
What the company says about itself
Taken from Joe Gardner & Sons Local Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“Syracuse Movers Since 1957 – Family-Owned, Locally Operated Since 1957, Joe Gardn”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“’re a family-owned, licensed, and insured company specializing in residential and”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…moving. We’re a family-owned, licensed, and insured company specializing in re”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“Any Questions? Trusted Syracuse Movers Since 1957 – Family-Owned, Locally Operated”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- yelp.comreviews