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Joe's Moving Co., LLC

Mover in Albuquerque, New Mexico

Google rating

4.6

Ratings counted

352

Are 1 or 2 star

8.0%Above typical

The rating breakdown

28 of the 352 ratings in Google’s published star breakdown for Joe's Moving Co., LLC are one or two star.

Against other listings in Albuquerque

This company8.0%
Typical listing in Albuquerque4.6%

3.4 percentage points higher than the middle of the 21 listings in Albuquerque we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
30987.8%
4 star
113.1%
3 star
41.1%
2 star
30.9%
1 star
257.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Joe's Moving Co., LLC at 8.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Joe's Moving Co., LLC, counted by matching the words they used.

  • Damage to belongings11 · 42%
  • Late, delayed or a no-show5 · 19%
  • Items missing or never delivered3 · 12%
  • Price rose after the quote2 · 8%
  • Crew conduct2 · 8%
  • Stopped responding1 · 4%

Counted across the 26 one and two star reviews we have read for Joe's Moving Co., LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewDeCavalcante F.4 years ago
Consumers Beware! Andrew is a Total Scam Artist! Andrew uses his religion tactics to attempt to gain your trust and then completely takes advantage of you! He is a Wolf in Sheep's Clothing. He will lie right to your face and then overcharge you after they have purposefully taken as long as possible (Obviously to make as much money off of you as possible) to load your precious belongings into their old trucks. All Andrew cares about is greed. It's all about the money for him!
Reply from the business

Ok…Mental breakdown….👍🙏❤️🙂🇺🇸 …

1-star Google reviewA S.2 years ago
Andrew seems nice but don’t let him fool you. He will play word games to try and make everything that bad happens your fault. His guys Marc and Sergio showed up 3 hours late and I did most of the work with my girlfriend. I had everything waiting for them and put it next to the truck. My mistake thinking a company would have standards and integrity! They stole my the box that contained my Xbox , headsets, tv cords, converter box and my controller with thumb grips All he says is prove it. Really?
Reply from the business

Hi Anastasia, Sorry about your move. It took almost 2 hours to move your items. We didn’t pack your items we just moved as fast as possibles. We checked the truck for any remaining items and found nothing.

1-star Google reviewjanet M.4 years ago
Destroyed our fence driving out of drive way. Says he can't afford to fix it. His guys just drove off. Moved a 4 bed house into a brand new house, gouges in the walls and he says to put paint over them. No amount of paint will cover up holes! Broke knobs off furniture, scratches on almost every piece of furniture. Took hours longer. Dragged the mattresses on the ground and says it's our fault.
Reply from the business

We apologize for the stress of moving and have tried to respectfully listen to your concerns….however during the course of moving you may experience minor blemishes or dings…this is typically expected in the process of moving…nothing was destroyed just very minor blemishes… This move was completed…

1-star Google reviewMike B.3 years ago
Ripped a Hole in a 400 Dollar chair, Damaged aa Door Jam and Hit the Gate lleaving. Let the Manager know IMMEDIATELY about these Problems and have gotten No Response from Him Since.
Reply from the business

Hi Mike, The movers said you were helping them with the couch when the damage happened…they also told me you helped guide them out of both locations because there was very little room.

1-star Google reviewchelsea N.5 years ago
I would not recommend this "moving company". Save yourself time by getting actual professionals and who don't run 3 hours late!! Yes they were three hours late and if it wasn't three hours late, they wouldn't be rescheduled to come until Tuesday ( they came on a Friday). Once they arrived, all three of the "movers" were not wearing a mask, yeah we are all tired of masks but seriously wear a mask to a job, we had to supply them with masks.
Reply from the business

Our deepest apologies for your moving experience. We have been extremely busy this moving season. When your company scheduled we explained we could fit you in later after the first job was performed.

1-star Google reviewDan B.7 years ago
Don’t use this company. The manager Andrew will tell you they can have it done in a certain timeframe, however quite the opposite. He sends nice guys but move very slow. They took 11 hrs to move me when it should of only taken 6 hrs tops. They didn’t wrap certain items like I had requested. I guess its a good thing. It would of only taken longer and cost me more. The manager was even surprised it took so long. Tried to work it out with the manager but only received lip service.
Reply from the business

I was very shocked to hear about this complaint regarding the quality of the move 2 days after it was completed. There was no estimate performed and most likely should have been. It was offers but was not requested.

1-star Google reviewpatience O.5 years ago
But my friend did, I gave an interim review giving Joe's a chance to make amends as he promised he and his son would. But instead, he got online and slandered my friend. Folks if you have one cochroach you do not want to call this mover. However here are the stats: ". . . According to the National Pest Management Association, 63 percent of homes in the United States contain cockroach allergens.
Reply from the business

Sorry Maggie, I have tried to explain to you we do not work in environments where feces is on the carpet and cockroaches on the floor, on the walls.... My workers were very disturbed and refused to finish the move in an environment such as your sisters. It is a health hazard for movers.

1-star Google reviewAnnie Q.4 years ago
I’m not one to leave reviews but I feel cheated by Joe’s Moving. I booked with them because I had read reviews and heard good things so I was surprised by my experience with them. They were understaffed (totally understandable for the time we are living in right now) so they sent two men, one with experience and a 16 year old that had never done the job. I was quoted 3 hours, as I really do not have that much stuff and I thought that was perfect.
Reply from the business

Sorry for your experience… the movers said you had a long walk on the unload…. I pray you will be ok 🙏👍❤️🙂🇺🇸 …

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous146 · 54%
  • Worked hard and fast119 · 44%
  • Turned up when they said60 · 22%
  • Careful with belongings49 · 18%
  • Kept in touch32 · 12%
  • Price matched the quote12 · 4%

Counted across the 272 four and five star reviews we have read for Joe's Moving Co., LLC. A review can mention more than one thing.

In their own words

5-star Google reviewSebastian M.6 years ago
From our first inquiry phone call to the placement of the last box at our destination, we had an excellent experience with Joe’s Moving!! Andrew (the owner) was very responsive and transparent. I even texted him with questions about our move on the weekend and he was very fast to respond! We had two excellent movers, Junior and Gabe. They were extremely professional and hardworking!!!
Reply from the business

Hi Sebastian We are grateful to have such awesome customers such as yourself. It was our privilege serving your moving needs. Please call us anytime you need a hand. Joe’s Moving is here 7 days week for you. God bless you Respectfully, Andrew - GM

5-star Google reviewRini A.Edited 6 years ago
HALF THE PRICE OF TWO MEN AND A TRUCK, NO KIDDING!!! These gentleman friendly, professional, respectful,were on time, mindful, worked hard and fast, very cautious, careful with our items as if they were there own. AND GOT IT DONE! COULDN'T BE MORE PLEASED! Thank you, thank you, thank you. Follow up. 3 months later, have found two tips in my floor created by the movers. Also, just discovered our $5000. Sleep Number bed was assembled incorrectly (we paid overtime and extra tip to insure it was done correctly).
Reply from the business

You are awesome Rini! We are so pleased you were satisfied with our moving service. It was great serving you. We are here 7 days a week for any job you have. Thank you 🙏 Respectfully, Andrew - GM Joe’s Moving “Moving with Tender Loving Care” Albuquerque, NM 87105 ❤️👍🙏🇺🇸 **** Hi Rini, I’m…

4-star Google reviewJoann M.6 years ago
I had reviewed about 4 moving companies total. Joe's Moving was by far the best value for the size of the truck and i was moving from a 2nd story to a 2nd story. I spoke with the manger on the first call, he was very friendly and very accommodating. i was able to get the move scheduled for a weekend without added cost about 1 week from my move date. On the day of the move i had a 1:00 pm appointment. Unfortunately they were late due to "truck problems".
Reply from the business

❤️👍🙏 …

5-star Google reviewAziez A.6 years ago
I found Joe's Moving when looking at movers to help us pack our home and transport the packed material to FedEx for shipment out of state. Andrew was an absolute pleasure to talk to, he immediately understood our need and estimated the supplies needed from the pictures we sent him of the house. Gabriel and Jr showed up right on time and very efficiently packed the home. Gabriel even disassembled my child's toys and packed them carefully. They were very patient with my toddler who was all up in their business.
Reply from the business

👍❤️🙏 …

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • respectful staff32
  • professional movers27
  • hard working staff22
  • easy move8
  • short notice7
  • efficient movers7
  • fast movers7
  • moving heavy items6
  • furniture moving6
  • slow moving2

What the company says about itself

Taken from Joe's Moving Co., LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Publishes a licence or operating numbersays on their website
    Show the text this came from

    “Albuquerque, New Mexico (505) 842-9504 License # 58552 NAVIGATION HOME ABOUT GALLERY CONTACT B”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “…been proudly serving our community since 1981 as the oldest locally owned family movi”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “1 Safe and Timely Delivery GET A FREE QUOTE We pride ourselves in providing the bes”Raw text captured from the page, including any surrounding navigation.

Before you hire Joe's Moving Co., LLC

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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