Jones Moving & Storage - McAllen
Moving and storage service in McAllen, Texas
Google rating
4.6
Ratings counted
31
Are 1 or 2 star
9.7%Above typical
The rating breakdown
3 of the 31 ratings in Google’s published star breakdown for Jones Moving & Storage - McAllen are one or two star.
Worked out from 31 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in McAllen
4.8 percentage points higher than the middle of the 18 listings in McAllen we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 28 | 90.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 9.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Jones Moving & Storage - McAllen at 9.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Jones Moving & Storage - McAllen, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Jones Moving & Storage - McAllen. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
right now I give them one will update after I receive my delivery as it is sitting there. Had my first contact with the Harlingen office this am. My order has been sitting there I had to track it and call them.They never called me that the order was rece3ived by them. The two girls I spoke to on the phone very uncoperative and rude. they try to tell me I am at their mercy to accept the order. They will contact me when they have a delivery date. so my order just sits there and i need to wait.
Paid for delivery and installation of a fridge but refused to install claiming they were liable if anything happened to the fridge after they install it. Makes zero sense. According to Katy they don't do installs on refrigerators that are …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 67%
- Worked hard and fast4 · 22%
- Careful with belongings2 · 11%
- Turned up when they said1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Jones Moving & Storage - McAllen. A review can mention more than one thing.
In their own words
Gino and Ernie delivered, installed, and made sure my refrigerator, stove, washer, and dryer(from Home Depot) were up and running. From the very beginning, it was a positive experience. They gave me at least 20 minutes heads up that they were on their way. They measured and made sure the area was ready. They double checked all the appliances with me. They were quick, efficient, and very professional. Great experience with this company and I would definitely recommend to friends and family!
This was the second time that I hired them for a local move. Extremely helpful with good communication on the front end. The guys that came to move our things called a couple of times to confirm. Very safe and careful with all items. Was very affordable. I’ve moved about a dozen times over the years and would put this company at the top of my list.
These guys delivered a range stove for me on behalf of Home Depot. They were great!! Gave me a call the day before to remind me and then the day off gave me a call with in the arrival window go let me know they were coming. They showed up and looked professional and knew what they were doing. They had my oven installed and working in 10 minutes. They didn’t leave any mess or anything. I would hire these guys. Thank you Joe and Charlie for your hard work! I will recommend you guys!
Today, I had two gentlemen deliver an order from Home Depot. Jones (hard to read the writing) and Milo. They assembled everything, took the trash, and were very friendly. The gentlemen were professional and kind to set everything up. I …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff11
- new fridge4
- communication3
- courteous staff3
- great experience2
- cleanliness2
- helpful crew2
What the company says about itself
Taken from Jones Moving & Storage - McAllen’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…your mover is properly licensed and insured. Jones' Tx DOT Authority Jones' US DOT”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“Storage – Serving South Texas Since 1922 Home Moving Household Moves O & D”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Always make sure your mover is properly licensed and insured. Jones' Tx DOT Authority Jo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory