Joyful Logistics LLC

I hired this so called "moving company" to move me to a new location. They showed up with two very small trucks and immediately wanted to charge me an additional day of service at almost $2000.00. I refused as I was honest with the "owner" when booking their services as to how big my home was. The movers tore the fabric on my sofa, mattress, and a chair. They also deeply gouged my wood bedroom furniture in several places.

We hired Joyful Logistics to do a local move of restaurant equipment, and provided a detailed list of the items and sizes. When the movers showed up (1 hour late), they did not have the right truck, and the truck that they had did not have a lift gate. They contacted their management to determine what to do, and waited for a return call. After 45 minutes of no response, I called the management, and only received voice mail.

I would never recommend these people to my worst enemy. Starts with 1 1/2 hrs late and high. Seemed clueless on moving things. Were told they would take everything apart. They didn’t know how to do this. Had to show them how to use bubble wrap. No organization of furniture into the trucks whatsoever. Then when they finally got the trucks loaded up. They showed up 1/2 hr after we did. High again. Then they finally started unloading. Then we see how much stuff that they damaged.

On the day of the move, I paid my invoice via a link they sent in an email. I used one the of the payment options available on their website, which was my bank account. The manager called me after the move was complete to tell me that they do not accept bank accounts as a payment method, so I would have to pay the entire invoice by another method. The payment didn't show up as processed when I looked at my account, so I then paid using my debit card. Then they processed the bank account payment on Monday.

My mom planned to have this company come to pack and move for her today. She paid the deposit and today was the day. After being an hour late, they FaceTimed her, saying that they’re trying to rent a U-Haul, but neither of the two guys had a drivers license. They said it was a 3 man job, but one never showed up and he was the one with the license. Then about 10 minutes later they sent a measly text message saying they could no longer do it today and to reschedule.

Would be interested to see a bigger sample of these ratings. The team was on time and very respectful, they take payment upfront as per their contract, however, In my new home, they did notable damage to my flooring, multiple wall paint brushed off, broken one of my new nightstand, back head, six dents on my bed head side. Damaged my dresser front. And for all that they did was waived off 2 hours fee which was 210 $. The damage is far more than what they did to us.

BEWARE JOYFULL LOGISTICS LCC HAS NOT OBTAINED THE NECESSARY LICENSE FROM PENNSYLVANIA PUBLIC UTILITY COMIMISSIONS AND HAVE AN F RATING WITH BBB. My move last year was a disaster because of their lack of experience and professionalism. They broke two of my appliances and failed to give any compensation. DO NOT USE THIS COMPANY. THEY WILL DESTROY YOUR THINGS AND NOT PAY FOR THEM.

They are illegally operating as a local moving company within Pennsylvania. After doing a quick search on the pa govt PUC database it appears they are not registered to move within Pennsylvania. DO NOT USE!