Joy's Movers, LLC
Moving and storage service in Norcross, Georgia
Google rating
4.2
Ratings counted
60
Are 1 or 2 star
20.0%Well above typical
The rating breakdown
12 of the 60 ratings in Google’s published star breakdown for Joy's Movers, LLC are one or two star.
Against other movers in Norcross
13.3 percentage points higher than the middle of the 13 movers in Norcross we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 46 | 76.7% | |
| 4 star | 1 | 1.7% | |
| 3 star | 1 | 1.7% | |
| 2 star | 3 | 5.0% | |
| 1 star | 9 | 15.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Joy's Movers, LLC at 20.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Joy's Movers, LLC, counted by matching the words they used.
- Damage to belongings5 · 56%
- Price rose after the quote1 · 11%
Counted across the 9 one and two star reviews we have read for Joy's Movers, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
-Did not wrap furniture well to protect -I told the scheduler 3+ times I needed the larger truck, they did have available. They refused; truck was not big enough. -Left heavier items + furniture I told them several times to move from the start- repeatedly moved light things I told them not to, which filled the truck more than it should have -1 mover did not understand ANY English -only option is to pay extra for “insurance” -broke many plastic boxes -stacked WAY to many heavy boxes on their back straps- 3 times+…
I am so sorry you had such a horrible experience. Our office was never notified that you had issues at all. We can’t fix something if we don’t know it’s happening. We pride ourselves in … More
I had intentions to leave a great review after the customer service I received from the movers and representatives. The day of the move was rescheduled last minute to the day before in the late afternoon which caused complications for my storage and the move entirely. I was forced to discard of my desk due to the lack of notice in the change of dates and time of the move.
severe damage to several furniture pieces- I have before/after proof (time-stamped), showing the time as occurring DURING the time of the move while on-the-clock. I took video showing the damage occuring live while movers were still on-site. Management told many lies, before / after the move. Workers did not speak English, yet I was promised they would before I confirmed. There was a lot of communication barrier- they did not follow ANY instructions or written labels on fragile boxes.
DONOT, I repeat DONOT use them. They will literally spoil your moving day. The guys actually put everything back and left after loading the truck when we complained they hit a wall and made a dent. The guy wouldn't even talk just said I won't do it and left.
On July 3, 2017, my daughter, my wife and I called on our speaker phone and made a reservation with Joy’s Movers. We were advised at the time by the female representative that answered the call if we wanted the date requested we would need …
I would not recommend them to anyone. We had to use them through our insurance company after a tree fell on our house and they were then worst, when they packed up our stuff to move it out they just threw things into backs with nothing …
Do not use this provider! If any of your property is damaged by the movers they will immediately put the blame on you when you try to resolve the issue. There’s no insurance or reimbursement of any kind.
Hello Aron, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration. Please feel free to reach … More
called three different times and spoke to agent each time, emailed and filled out request but could not get anyone to send me a quote. Very frustrating experience
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said4 · 36%
- Professional and courteous4 · 36%
- Worked hard and fast3 · 27%
- Careful with belongings1 · 9%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for Joy's Movers, LLC. A review can mention more than one thing.
In their own words
Fantastic movers! They were on time, quick and careful. Would recommend to anyone in Atlanta
I hired Joyy Mover's LLC for loading and unloading a 26' truck for a local move. Unfortunately, I did not get their names, but both of the gentlemen sent to load and unload my belongings were very professional, punctual and speedy! I would 100% recommend them to anyone looking for moving assistance.
Excellent moving company. Someone always answered the phone or called back quickly, and scheduling was handled fast and efficiently. The team was easy to work with, and the hourly rate was very reasonable. Christian Gerado and Alejandro worked incredibly hard and were fast and efficient. Everything was handled with care. Would definitely recommend.
My experience with Joy's Movers was extremely smooth and efficient. From the initial consult with Maria to the unloading at our new house everything was done exactly as described. They packed everything with the proper supplies and moved very fast. I would highly recommend this company to service your moving needs!
I'm thrilled to hear about your positive experience with Joy's Movers! It's fantastic to know that our team lived up to your expectations, providing a smooth and efficient service from the beginning to the end.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful movers5
- affordability4
- professional movers4
- efficient movers4
- fair rates2
- seamless experience2
- item placement2
- easy move2
- moving speed2
- furniture reassembly2
What the company says about itself
Taken from Joy's Movers, LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“…of mind on every move. We're fully bonded and carry comprehensive insurance. Back”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…affordable. Fully Licensed & Insured Always On Time Careful Handling Get My”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…and surprisingly affordable. Fully Licensed & Insured Always On Time Careful Ha”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…trucks Real-time shipment tracking Guaranteed delivery dates Apartment Moving Navigat”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Always On Time Careful Handling Get My Free Quote Call Now: (404) 936-1670 Free estimates”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“. Making every move a joyful experience since 2010. Quick Links Home Services About Us Tes”Raw text captured from the page, including any surrounding navigation.