JustStorage
Self-storage facility in New Britain, Connecticut
Google rating
4.6
Ratings counted
495
Are 1 or 2 star
8.3%Above typical
The rating breakdown
41 of the 495 ratings in Google’s published star breakdown for JustStorage are one or two star.
Against other listings in New Britain
2.0 percentage points higher than the middle of the 5 listings in New Britain we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 427 | 86.3% | |
| 4 star | 21 | 4.2% | |
| 3 star | 6 | 1.2% | |
| 2 star | 13 | 2.6% | |
| 1 star | 28 | 5.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is JustStorage at 8.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JustStorage, counted by matching the words they used.
- Damage to belongings5 · 50%
- Price rose after the quote1 · 10%
Counted across the 10 one and two star reviews we have read for JustStorage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I don't recommend this place at all. It's gone through several ownership changes, having multiple issues with customer service and them not canceling the insurance properly when I have renters insurance. But the latest big issue is that the facility is supposed to be "climate controlled". I just went in last week and found mold over all my fabric items including a few suitcases. Went to the office and they just said that the hvac has been broken for over a month and they didn't bother notifying any of the clients.
We sincerely apologize for your negative experience. Your concerns are valid and we are actively working to resolve the issues, including the HVAC and mold concerns. We value your feedback and are committed to providing a safe and … More
Overcharging after 1st month. People loose their stuff when unable to pay crazy additional fees, up to $550 only after 2 months. Beware, not as good as advertised.
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
Got my unit about 7 years ago for $150, currently paying almost $400. This location has changed hands about 3 times in that timeframe. Increasing rates the entire time. My unit was filled with rodent feces. Paper, cardboard, and fabric was shredded by rodents. Random puddles of liquid found on the floor and MOLD growing on my wooden furniture. THIS SHOULD NEVER HAPPEN IN A CLIMATE CONTROLLED UNIT. This place is trash even if it looks nice from the inside.
Hi there, thank you for bringing this to our attention. We are sorry to hear about your experience. Please know that we take these matters seriously and will be addressing it with our staff. We value your feedback and will work hard to make sure your unit meets our high standards.
This is my first time leaving a Google review ever! I had been with Life Storage for 6 years at this location until it was taken over shortly by Extra Storage and then by Just Storage. When this building was with Life Storage they were able to boast their units as climate controlled. Even in the summer those units seemed to be super cool. After 6 years in the same building, once Just Storage took over I noticed the units began to be hot, damp. Believe the pictures of mold. Mold is ever.
We appreciate you bringing this experience to our attention. If you are willing, please contact us at ([phone removed] so we can work towards a resolution. We look forward to hearing from you.
I would not recommend storing your belongings here. The facility has significant rodent problems. The company seems to prioritize building more units over fixing issues that current customers are facing. Doors are broken, and people are living at the facility while the company still wants to charge top dollar. Store your belongings elsewhere if you value them, as they will likely get damaged at this facility.
We would like the opportunity to address your concerns. Please reach out to us directly at ([phone removed] when you have a chance. Thank you, and we look forward to hearing from you.
DO NOT RENT HERE! I was here for almost a year and they increased my rent from $40 to $115! I tried to fight it and the Manager John gave no other option rather than you have to pay the outrageous increase or you can move out… the gate does …
We would like the opportunity to address your concerns. Please reach out to us directly at ([phone removed] when you have a chance. Thank you, and we look forward to hearing from you.
I let the management know that there are mouse droppings in and around my unit. They’re still not cleaned up from about a month ago out in the hall. I’m finding new mouse droppings in my unit now and continue to put moth balls/lavender/etc …
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
We do not recommend at all! Very disappointed. Giving even one star is generous. Our climate controlled unit, so called, which we paid top dollar for was far from it. All our furniture had to be brought to the dump and we paid a pretty …
Please reach out to us at ([phone removed] when you can so we can address this situation directly. Thank you and have a great day.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 33%
Counted across the 12 four and five star reviews we have read for JustStorage. A review can mention more than one thing.
In their own words
I was attended and respectful person. Didn’t give me attitude, always been focusing what I have to say and things went smooth. Nothing wrong to say. I really like this. Thought I would’ve have a hard time, but I didn’t. I actually liked that. People need to be more like them.
Thank you for the kind words! We strive to provide excellent service to all of our customers and we're glad to hear that you had a positive experience. Your satisfaction is our top priority!
I think these bad reviews are hilarious. Don't listen to them. These people can't afford their units and blame the staff when they can't give them any more assistance. I watched it first hand. I give these guys credit for dealing with the crazy nonsense I've seen down here. Been using storage for years and Just Storage has been the best by far. Can't listen to bad reviews when they have so many more great ones. Keep up the good work guys!
Thank you so much for your kind words and continued loyalty. We are dedicated to providing exceptional service to all of our customers, no matter the circumstances. Your support means the world to us and we will continue to strive for excellence. Thank you for choosing Just Storage!
This is the best storage company in the area hands down. Best rates, nice units without a lot of red tape to move in & just nice folks. They’ll work to make you happy. Beware of those promo rates that others offer, they don’t last long. New Britain also offers a better locking system for their indoor.units.
Thank you for the glowing review! We strive to provide the best rates, convenient move-in process, and exceptional customer service. Our state-of-the-art locking system for our indoor units ensures the safety and security of your belongings.
The store is place is good what is not good about is the every year the come up with and excuse to bring the price up and a know everyone the has a unit in this place filled the same way and when you go talk to the person in the front desk the say oh that's the way it is
Thank you for your honest feedback. We strive to provide the best prices for our customers and we will take your concerns into consideration as we continue to improve. We value your loyalty and hope to continue serving you in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff29
- informative staff12
- new managers12
- climate control7
- mice5
- rent increases4
- affordable3
- bilingual staff2
- reservation process2
- hours2
What the company says about itself
Taken from JustStorage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“…provider in the area. We also hold an A+ rating with the Better Business Bureau . That”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…best!! Maribel Sanchez This place is 24/7, usually clean, plenty of carts availab”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory