Kalamazoo Storage Center
Self-storage facility in Kalamazoo, Michigan
Google rating
4.3
Ratings counted
156
Are 1 or 2 star
12.8%Above typical
The rating breakdown
20 of the 156 ratings in Google’s published star breakdown for Kalamazoo Storage Center are one or two star.
Against other listings in Kalamazoo
3.7 percentage points higher than the middle of the 15 listings in Kalamazoo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 109 | 69.9% | |
| 4 star | 19 | 12.2% | |
| 3 star | 8 | 5.1% | |
| 2 star | 3 | 1.9% | |
| 1 star | 17 | 10.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Kalamazoo Storage Center at 12.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Kalamazoo Storage Center, counted by matching the words they used.
- Price rose after the quote2 · 20%
- Damage to belongings1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for Kalamazoo Storage Center. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had a TERRIBLE experience renting from Kalamazoo Storage Center. The “security” door to the facility was nearly always left open when I went to check on my belongings. The customer service team is based entirely overseas, so there is no one physically working in the office. There were often cut locks, half eaten food, and trash scattered throughout the building. I walked into the building one day to find a couple and their aggressive dog sleeping in a unit next to mine.
I’m sorry to hear about your experience. I’ve reached out to management, and they have processed a refund for you. Our facility is treated monthly for pests, which is why the bug was found dead. Regarding the occupants, we must follow legal procedures for their removal.
Well, since a new company “Anytime storage property management” has taken over this storage center, they have fired all in person staff. So in order to get anything fixed you have to call a number that’s based in Texas. They have had a broken outside door for a couple months now with no fix. And in order to get inside storage center though another door you have to call them every time to get a code for that door. They have made it so difficult getting to your own stuff that you pay monthly for.
Hi Jesse, thank you for taking the time to share your concerns. We’re truly sorry to hear about your frustration and appreciate the opportunity to clarify a few points. … More
No one site staff, over zealous wanna be land lords. I cleaned the unit and am done with the lease, but they won’t let me out that easy. Additional fees for anything as well as unable to access our stuff at times. These people are clowns and will never get my money again. Get your stuff out of there asap before they lock you out of your paid unit. Get a lawyer these people are awful.
We’re sorry to hear about your experience. We couldn’t locate your information in our system, but we’d like to look into this further. Please contact us so we can review and address your concerns.
Units are nice BUTTTTTTTTTTTTTT Customer service is the worst!!!!! Even though I have been receiving emails the manager could not explain to me why he needed to add my email because it was no email on file. Near the end of my call I told this manager that I would be contacting the bbb and leaving a review.. he then stated that he was just trying to verify my email... although his exact words on 2 or 3 occasions was... there isn't an email on file and I need to have one.
Thank you for your feedback. We’re sorry for the frustration you experienced and regret that your interaction didn’t meet expectations. Our goal is to provide clear communication, fair billing, and responsive support for all tenants. While … More
Since management changed around September 2024, my access code has not worked. I have had to call the phone number on their website every single time I want to get into my storage unit, which is wildly inconvenient. Sometimes I just have to …
I understand your frustration and I apologize. I am looking into this, we are actively working to find a solution.
I got charged for the month of August when I already moved my things out of my storage unit and sent a picture of my empty unit as directed before the next monthly payment. I contacted customer service and was told I would receive a refund. …
I am sorry to hear this Ashley, I am looking into this now. Can you let me know what your unit number was, please.
Very shady business. They overcharged me for a month of storage. After six phone calls and asking to speak to management, we have never received a phone call back. When asked about the status of the refund, "the check is in the mail". …
I have followed up on this for you. It does appear that the check was mailed but seems to have gotten lost somewhere along the way! We have reissued a check and hope that you receive it soon! Rest assured that you WILL get your money back!
Management does not exist. They do not respond to requests made from the call center. There is no maintenance or management on site. You will be paying for someone to steal your things.
We’re sorry this has been your impression. Our facility is remotely managed, and while there is not always staff on-site, customer requests submitted through our call center are reviewed and addressed.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said1 · 7%
- Worked hard and fast1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Kalamazoo Storage Center. A review can mention more than one thing.
In their own words
I’ve used Kalamazoo Storage Center for about a year now and anytime I have any issues they’ve resolved my problem promptly and fairly. Units are clean and buildings are well maintained. 10/10 would recommend!
Thank you Marcelis! We love hearing good things about our facility!
Easy in and out for a storage unit. Usually not busy which make my experience more efficient. Temperature controlled which is a plus, too!
Thank you, Matthew! We appreciate the four stars and will work to earn that fifth one.
The storage space is clean and the temperature control is consistent. The office is responsive also. Thank you!
Thank you for choosing Kalamazoo Storage Center! We are glad to hear that the facility was clean, the temperature control worked well for you and that our customer service was responsive! These are all very important to us!
Actually beyond impressed with this storage space! It was super clean, easy to get signed up and the storage space inside and out are well maintained! Loved that there were carts for me to unload stuff inside. Made my moving a breeze!
Great to hear! We love making tenants happy with the experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit rental19
- moving out7
- climate control4
- secure facility4
- fair pricing4
- temperature control3
- easy paperwork2
- variety of sizes2
- clean storage units2
- online storage2
What the company says about itself
Taken from Kalamazoo Storage Center’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“With built-in motion detection and 24/7 personal monitoring, you'll receiv”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews