National Storage
Self-storage facility at 3330 Gull Rd in Kalamazoo, Michigan
Google rating
4.0
Ratings counted
211
Are 1 or 2 star
19.4%Well above typical
Google carries another listing under this name in Kalamazoo. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
41 of the 211 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Kalamazoo
10.3 percentage points higher than the middle of the 15 listings in Kalamazoo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 134 | 63.5% | |
| 4 star | 21 | 10.0% | |
| 3 star | 15 | 7.1% | |
| 2 star | 5 | 2.4% | |
| 1 star | 36 | 17.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 19.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Damage to belongings2 · 22%
- Items missing or never delivered1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
First off this place is overpriced period. Not to mention they are going up another $24, next month. The only reason I even justified the amount was because I needed climate control. These units are freezing cold in the winter and scorching hot in the summer not to mention the humidity inside the units will eventually ruin your property. It’s sad how some companies take advantage of people. If you are going to charge premium prices you should receive premium services/products in return.
Hi EGAVAS, We’re sorry to hear that your experience did not meet expectations. Our goal is to provide high-quality service and maintain climate-controlled units for our … More
Someone stole the cover off of my motorcycle parked on camera and they couldn't pull up who did it and help me to catch them. It was latched on underneath the bike and resulted in the black plastic on my bike fading a little in the sun. If you value securely storing your stuff go elsewhere. *Update* I went to the front desk the day I discovered it and they said they had no footage because they deleted it. I highly recommend going elsewhere. Storage facilities are a dime a dozen in this area
We understand your frustration about the stolen motorcycle cover and camera concerns. Please contact us at ([phone removed] to discuss this matter further.
The office staff guy was rude when I let my family in the gate before myself. He made me back up and put my code in again. They never seem to be in the office when you need them during office hours. You can't get a discount for multiple units.
Hi, Amy. At National Storage, we aim to provide positive experiences at all times. For safety and security reasons any each vehicle through our gates must use a code. Is there anything we could do to make it better? Please call us at ([phone removed]!
If you are going through a hard time, do not expect any compassion from this place. We told them our family was homeless. We told them everything we owned was in our unit. We told them we could not lose it. None of that mattered to them. They sent notices to an old address while we were displaced, never worked with us, and we did not find out the unit had been sold until we tried to pay the bill, and it was already gone.
We appreciate your feedback, Lokh. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
It has been a shitshow since day one! Guy in office was so friendly and nice when I initially got a unit. He gave me a business card and within the month needed to contact them. Office number on business card was disconnected and manager never responded or answered. Called main business number online and still disconnected. So I took. Day off work to go down hour away to see someone during business hours. Shocker, no one was there. Pulling teeth trying to talk to anyone!
I had horrible experience they sold my unit and had personal things like my daughters ultrasounds they sold and never work with us a d always rush us out of our unit . They keep raising the price I highly dont remmond and I hope you guys go out of business I'll let family and friends to not rent from your shitty business.
Been here for a few years, but then they changed their website. Repeated attempts to login fails, and repeated trips to the location office to fix it proved unhelpful. First chance I get, I'm seeking a different self-storage company.
Hi, Value. At National Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
Update: It has now been almost 3 months since the unfortunate choice to rent this unit. Today I exchanged words with the male employee who works the desk who has consistently harassed me every time I have come to this building. I …
Thank you for sharing your thoughts, Emily. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 25%
- Professional and courteous2 · 25%
Counted across the 8 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Within 5-10 mins of inquiring about a storage unit online Megan called me and was able to get me all set up over the phone, simple quick and easy. No need to even go into the office. Accessing to the unit was super easy, unit was clean, lock was in the unit and ready for me.
Hi, Zach. We appreciate the kind words and are glad we could provide you with a positive experience!
I haven't actually been to our storage unit yet but everyone we have talked to on the phone has been extremely helpful
Hi, Brenda. Your feedback is highly appreciated. Thank you for the review!
Easy and convenient close to where I'm at and good size for the money I'm grateful. 😀 …
Hi, Elayne. Thanks for taking the time to share your positive experience. We truly appreciate it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- caring staff8
- phone setup6
- climate control5
- helpful employee3
- reservation process2
- provided lock2
- gated access2
- clean rooms2
- phone support2
- fast move in2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory