SpareBox Storage
Self-storage facility in Kalamazoo, Michigan
Google rating
4.5
Ratings counted
209
Are 1 or 2 star
9.1%Above typical
The rating breakdown
19 of the 209 ratings in Google’s published star breakdown for SpareBox Storage are one or two star.
Against other listings in Kalamazoo
About the same as the middle of the 15 listings in Kalamazoo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 172 | 82.3% | |
| 4 star | 9 | 4.3% | |
| 3 star | 9 | 4.3% | |
| 2 star | 3 | 1.4% | |
| 1 star | 16 | 7.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is SpareBox Storage at 9.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for SpareBox Storage, counted by matching the words they used.
- Damage to belongings1 · 10%
- Items missing or never delivered1 · 10%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for SpareBox Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Damaged RV while parked at 9th st location sparebox storage. Catalytic converter cut off and gas line cut 2x, plus fender hit and broke. Poor security. Moved out!. Too much Damage! Today I get told to call customer service which I did and they told me not to call them about this! WOW 7/31/26 no idea what they are doing!!!
Thank you, Keith, for taking the time to leave a review. We're sorry to hear about the damage to your RV and the security issues you experienced at our 9th St location. Please reach out to our call center at [phone removed], and we will try our best to resolve this issue in whichever way we can.
Waited for almost an hour for someone to show up to get a U Haul we had reserved. According to their hours they opened 2 hours earlier. We weren't the only ones waiting. We had to call U Haul main office to get someone to come in and help us. They wouldn't answer their phone number when we called it
Not a secure location to store things. Do not store your things here unless you want to have your things gone through and stolen!
Hey Kelli, we are so sorry to hear about your things being stolen. This is not at all what we expect our customers to go through. If you would like to file a claim for your missing items, please follow the link copied here (https://sboati.com/file-a-claim/) and fill out the form appropriately.
Very nice esthetic clean and orderly, but there is one major problem! They have a major issue with the gates which are completely automatic and no available local staff. In six months I’ve rented a storage unit here the gates has been put at-lease 5 times, one time being out for over a week. No staff no manual way to enter or exit. I operate a business and store my equipment here and Ive taken some major business losses for this very reason. I will be moving once the gate is repaired” again!
I am sorry you have not enjoyed our service and facilities. We at SpareBox Storage strive to provide the best experience for our customers, but it's clear we missed the mark. I have informed our IT team about the gate issue, and they are … More
These people will raise your rent as they feel necessary. They raised it twice within one year. THEN, WHEN YOU ASK FOR A SUPERVISOR TO TALK TO, THEY SAY THAT NO ONE IS AVAILABLE. absolutely.The worst customer service and the reason why they decide to up the rent is because their units are full and somebody calls looking for a unit. So they decide to raise the price absolutely. Terrible place and terrible customer service
Thank you, Adam, for sharing your feedback with us. We're sorry to hear about your experience with our rent adjustments and customer service. Please reach out to our call center at [phone removed], and we will do our best to address your concerns.
I needed a spot to put my stuff in from July 25th - August 25th. Before I made the decision as to what storage unit company to use, I called sparebox asking to make absolute sure that I could use their units frim these specific days without …
Dear Lane, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered regarding the billing for your storage unit.
Read this before you do business with SpareBox. I have had an RV space at the Kalamazoo 9th Street location for just under three years without issue. The prior company was purchased by SpareBox last summer (July 2021) and now there is no …
Hello John, We appreciate you taking the time to leave us an in-depth review. We understand this is a time-sensitive issue, and we have been working with you to offer the best solution.
Save yourself the headache, this is the worst place in Kalamazoo to rent a storage space from. I have had issues ranging from moving into a defective unit to being double charged for rent. I have most recently been locked out of the gate …
Hey Sydney, we are sorry to hear that you had issues while renting with us. That is not the experience that we strive to provide everyone who rents with us. We have escalated your feedback to help prevent this from happening to customers in the future.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 29%
- Kept in touch1 · 7%
- Professional and courteous1 · 7%
Counted across the 14 four and five star reviews we have read for SpareBox Storage. A review can mention more than one thing.
In their own words
We needed a parking spot quickly for our new RV, since it wouldn't fit in our driveway. We were able to secure a spot on a Sunday, and went right over. We had a little trouble finding our spot because the one we were given was taken and the …
Thank you, Erin, for taking the time to leave your feedback. We're sorry to hear about the issues you faced with the spot allocation and the lack of clear markings. Please reach out to our call center at [phone removed], and we will do our best to address your concerns.
Excellent customer service with Francine this am. I had a charge after moving out by mistake and she was very responsive with excellent communications. The matter was resolved. I have been a long time satisfied customer. Recommend.
Thank you, Mark, for your kind review and for being a long-time customer! We're thrilled to hear that Francine provided excellent service and resolved the issue promptly. Your recommendation means a lot to us!
I rented an RV storage space and it was perfect for my needs. The area is safe and secure. Francine in customer service was very friendly and helped with my move out.
Thank you, Rob, for taking the time to leave such a positive review! We're thrilled to hear that our RV storage space met your needs and that you felt safe and secure. It's wonderful to know Francine provided friendly assistance during your move out.
Bravo was a very helpful in explaining how to enter the SpareBox Rental Storage Facility. VIN addition he was patient and went over how to open my storage unit as well. Thank you so much Bravo!!
Thank you, Linda, for your wonderful review! We're thrilled to hear that Bravo was able to assist you effectively and provide a great experience at SpareBox Storage. We appreciate your feedback and look forward to serving you again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff11
- keypad security3
- helpful agent3
- issue resolution3
- helpful manager2
- spacious units2
- cancelling process2
- rental issues2
- phone support2
- office staff2
What the company says about itself
Taken from SpareBox Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…our kiosk and web platform available 24/7, SpareBox offers a better customer jour”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews