National Storage
Self-storage facility at 5169 W KL Ave in Kalamazoo, Michigan
Google rating
4.3
Ratings counted
323
Are 1 or 2 star
13.3%Above typical
Google carries another listing under this name in Kalamazoo. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
43 of the 323 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Kalamazoo
4.2 percentage points higher than the middle of the 15 listings in Kalamazoo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 229 | 70.9% | |
| 4 star | 29 | 9.0% | |
| 3 star | 22 | 6.8% | |
| 2 star | 5 | 1.5% | |
| 1 star | 38 | 11.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 13.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Damage to belongings3 · 33%
- Items missing or never delivered3 · 33%
- Crew conduct2 · 22%
Counted across the 9 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Unfortunately I had back funeral’s for my brother and grandma. Then I ended up catching Covid. Which set me back two months on my rental payments. I ended up having to pay for three months at once. Plus two late fees and something else about auctioneers fee. Even though I paid they, for some reason broke my lock off, and told me I was responsible for buying another one. So basically broke my lock, and left my unit unlocked. With all my belongings in it.
We appreciate your feedback, Carison. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Start to finish a bad experience. On our first visit we couldn't get in because they changed our code (didn't tell us) and when we went to move out they had placed their own lock on our unit (also didn't tell us). I was told they could have someone on-site to take it off, two days later. It took numerous calls to get this resolved, which is no easy feat since the number on the office window loops to no where. The only way you can talk to someone is to pretend like you are buying a unit.
We're concerned to hear about your experience. Please feel free to reach out to us at ([phone removed] to discuss this further.
We had a climate controlled unit with our entire household items stored for almost 2 years while our cottage was being rebuilt. Just went to empty everything out and the unit had been broken into. Over $8000 of stereo equipment and vinyl was stolen. Happened sometime in the last 5 months as I was there and checked on it during the winter. Beyond frustrated and disappointed at the lack of security while paying $184 a month for peace of mind
We are sorry to hear about the break-in and stolen items, Jane. Please contact us at ([phone removed] so we can address this immediately.
I give this place one star they didn't wanna work with us and always rush us out of our unit and sold sensitive documents and even my daughters ultrasound photos memories you cant get back including phones with kids photos on their you guys should be ashamed of yourselfs.
If I could give less than 1, I would. Rented this unit for my niece when she had to move. No one ever in the office. The unit was vacated on about 10/24/2021. We are being invoiced for 3 months AFTER things were moved out and management was …
Hi, Brenda. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
I want to leave a good review because the front desk guy is very nice. However, I am incredibly unhappy with my experience here. I rented my storage unit for give or take 6-7 months. In that time frame, my rent spiked from $40 to $70 with …
Hi, Catherine. Supply and demand does dictate that we offer rate increases from time to time. The cost of many goods and services are rising such as electricity, taxes, and even the cost of mowing the lawn. We do send notices out 30 days in advance when rental changes take place.
Worst experience ever. Turntable and receiver and 300 vinyl albums stolen out of unit......it was inside job as the lock they sold us was taken apart from the inside. Never rent from this place unless you dont care about your property.
Hi, Kenny. At National Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
I started having issues after my unit was broken into. They tried to make me pay for it saying it had to be me. The old man that works there is rude and disrespectful
Hi, Candy. Your feedback is highly appreciated. Thank you for the review!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 33%
- Worked hard and fast1 · 11%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
The rental process with Megan was fast and easy! Megan is very professional and friendly. Being able to do everything online is a huge plus! They also offer Veteran discounts! EDIT: Though Megan originally offered me a Veterans discount, it was NOT honored by her higher ups. I also was charged for insurance that I didn't ask for. Possibly it is an automatic addition included in the contract I should have read. 😡
Hi, Actionkjacks. Thanks for taking the time to share your positive experience. We truly appreciate it!
Tim was absolutely amazing to work with. He went above and beyond in helping me. He communicated with me throughout my entire transition into my units and was very kind throughout the entire process. 10/10 recommend this place!
Hi, Kiara. Thank you so much for leaving us a stellar review!
My things have in storage for 3 years and I really appreciate you keeping my things safe the onlyvthing I didn't like was when I moved out the man that was there didn't asked me my unit number that I was moving from all he said was sweep it and shut the door I was getting emails saying my payment was due and I received another email saying it was pass due I didn't like that you have to do better with moving out of the unit
Hi, Latrice. We are thrilled to learn that you had a positive experience with us!
Excellent service from the office staff who helped me with my arrival and solved some problems I had with my lock. The unit was clean and dry but the door is very heavy for me - I will have to have help to open it and remove my things.
Hi, Frances. We appreciate the kind words and are glad we could provide you with a positive experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- understanding staff8
- rental process7
- clean unit4
- security cameras3
- reasonable fees2
- easy unit rental2
- truck rental2
- free months2
- rent increases2
- phone support2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory