Keith's Moving Company
Moving and storage service in Cheektowaga, New York
Google rating
4.7
Ratings counted
30
Are 1 or 2 star
6.7%Above typical
The rating breakdown
2 of the 30 ratings in Google’s published star breakdown for Keith's Moving Company are one or two star.
Worked out from 30 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 27 | 90.0% | |
| 4 star | 1 | 3.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Keith's Moving Company at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Keith's Moving Company, counted by matching the words they used.
- Price rose after the quote1 · 50%
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for Keith's Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am really surprised how this company can have any good reviews.. maybe its their own people writing fake reviews.. I had a nightmare with this moving company.. Firstly they quote me for 3 people after listing the inventory and then on the day of moving send me 4 people which increases the cost.. Now I cant back out on the day of moving as it will confiscate my deposit and i have to return my keys on that day .. so they are UNRELIABLE.
Dhaval, we are so sorry to hear that you did not have a positive experience. We can assure you that our reviews on Google are 100% genuine and as you can see, overwhelmingly positive because customer service is something that we pride … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 63%
- Worked hard and fast7 · 44%
- Kept in touch4 · 25%
- Turned up when they said3 · 19%
- Careful with belongings3 · 19%
- Price matched the quote1 · 6%
Counted across the 16 four and five star reviews we have read for Keith's Moving Company. A review can mention more than one thing.
In their own words
Great service! Arrived on time, very efficient, professional, didn't damage anything which is always a bonus. Appreciate their hard work! Wouldn't go with any other moving company. John is great and we definitely recommend his service.
Although I ultimately did not use the service , they were very professional and responsive with very fair pricing . I definitely would encourage giving them a chance to quote.
Thank you David! Best of luck and hopefully we get the chance to give you a hand moving in the future.
Do yourself a favor and hire Keith's to move anything you may have. I have been using them professionally for years and just did a personal move. Nobody would have been more careful and professional than Keith's. John is a local small …
John, we are so glad to hear that we exceeded your expectations. It’s been a pleasure working with you! Thank you so much for taking the time to leave us this kind review. We appreciate it!
I used Keith’s Moving when I relocated to Buffalo. The owner was meticulous, professional, reliable, organized, and made this move really easy. I liked how the team communicated with each other when moving large furniture pieces and everyone was overall pleasant and hard- working. During the moving process, nothing was dented, banged, or damaged. The original quote was accurate and exceptionally reasonable. I highly recommend Keith’s Moving and will certainly be using again in the future!
Thank so much for your review! We are glad to hear you were satisfied with our service. Give us a call if you need a hand in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency8
- fair pricing6
- pricing6
- careful handling4
- quote4
- punctuality4
- last minute movers2
- house2
- travel2
- responsiveness2
What the company says about itself
Taken from Keith's Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…quote. Call today to set up your free consultation. No Commitments Transparent Pricing”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Western New York, and beyond for over 25 years. Let's go Over the last 25 years,”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…were our own. We are fully insured, bonded, and ready to go. We are experts at wha”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…ongings as if they were our own. We are fully insured, bonded, and ready to go. We are expert”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…charge delivery fees. In fact, we are licensed and insured to deliver across New York”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…the state, our movers can handle it. FAMILY OWNED AND OPERATED There’s a reason why”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- porch.comdirectory