Koller Moving & Storage, Inc.
Mover in Fort Smith, Arkansas
Google rating
3.7
Ratings counted
23
Are 1 or 2 star
30.4%Well above typical
The rating breakdown
7 of the 23 ratings in Google’s published star breakdown for Koller Moving & Storage, Inc. are one or two star.
Worked out from 23 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Fort Smith
21.9 percentage points higher than the middle of the 12 listings in Fort Smith we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 60.9% | |
| 4 star | 1 | 4.3% | |
| 3 star | 1 | 4.3% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 30.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Koller Moving & Storage, Inc. at 30.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Koller Moving & Storage, Inc., counted by matching the words they used.
- Crew conduct2 · 29%
- Items missing or never delivered1 · 14%
- Stopped responding1 · 14%
Counted across the 7 one and two star reviews we have read for Koller Moving & Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very poor service, they came out promised to have a quote ready in two days and we never heard back. I called three times and never got a response! Very poor customer service!
Dear Mrs. Norman, We offer our deepest apologies. We endeavor to do our best to help every customer seeking our services. We will do better.
Absolutely horrible. They knew they had issues the night before, but didn't let me know they wouldn't show up until almost 3 hours after they were supposed to be here. I'm pregnant and now have to put myself in a dangerous medical situation to load a truck. Incredibly unprofessional.
This company was chosen to do my military move from our house in the country near Poteau, OK to Minot AFB, ND. They did a pre move inspection originally. And besides the electricity being off.. which was an easy fix.. they seemed to be making up reasons not to do the move. The lady I spoke to had a horrible snotty attitude from the beginning about everything.
I was very disappointed. There was a huge breakdown in communication. Which inevitably led me to use a different company. Which I was very happy with.
While we understand confusion happens Koller Moving must clarify this reviewer was never on our schedule.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 56%
- Turned up when they said4 · 44%
- Professional and courteous3 · 33%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for Koller Moving & Storage, Inc.. A review can mention more than one thing.
In their own words
I used them 4/23/21 for a in state move , they were terrific, first I had to cancel for a issue out of state, then I emailed them back and told them I was no longer going and could she put me back on the schedule and she did. The two guys were on time , stayed in communication with me , the worked fast , and very hard , disassembled and Reassemble when I got to my new place and I told her a certain price I didn’t want to go over not only did they not go over, but far below, I can’t thank them enough , I would…
Mr. Brown, thank you for your kind review! We are praying for your mother and hope she is well soon!
5 stars for Koller Moving and Storage!! They rescued us today when the other moving company we had scheduled for yesterday basically bailed on us! They were very professional and on time, and handled the furniture with care...Call them for your next move!
Thank you for your very kind review Anita! We are very glad we were able to be of service in your time of unexpected need.
We are very happy we called Koller moving and Storage. From the beginning, they have been very accommodating. We struggled to get in touch with them by phone. Fortunately we’re able to message with them via Facebook. We scheduled a move and then rescheduled at our request because of rain. Justin and Robert worked very efficiently to load up our household goods for an across town move to a storage unit.
Thank you so much Stephanie for your kind review of our services. Moving one’s household belongings is such a stressful event and we are so happy that we were able to lift just a little of that stress off of you. I will be sure to let Justin and Robert know just how much you appreciated them.
Koller did a great job for us. They came out and gave us an accurate price quote. Arrived on time to get us loaded and halfway across the country. They were a tad late arriving for delivery, but we had to account for travel allowance …
Thank you so much Mrs. Hill for the very kind review. We hope you are enjoying your new home and getting everything in its' place.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- knowledgeable staff3
- punctuality2
- scheduling2
What the company says about itself
Taken from Koller Moving & Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“1983 · Award Winning · Licensed & Insured Why Koller Three reasons people keep ca”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…mover in Western Arkansas, and after more than 40 years it's still one family doing the wo”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Koller Moving & Storage — Family-Owned Movers in Fort Smith, Arkansas (479) 78”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“(479) 782-2088 Request a Quote Get a Free Estimate Tell us about your move. A few quick de”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…a Quote Family Owned · Fort Smith, AR · Since 1983 Treated like family Because we are fami”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“· Founded in 1983 · Award Winning · Licensed & Insured Why Koller Three reasons”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial