L&L Moving,LLC
Its address is in Daphne, Alabama. It appears here because Google returns it for Mobile.
Google rating
4.8
Ratings counted
316
Are 1 or 2 star
3.5%Around typical
The rating breakdown
11 of the 316 ratings in Google’s published star breakdown for L&L Moving,LLC are one or two star.
Against other listings in Mobile
About the same as the middle of the 15 listings in Mobile we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 301 | 95.3% | |
| 4 star | 1 | 0.3% | |
| 3 star | 3 | 0.9% | |
| 2 star | 3 | 0.9% | |
| 1 star | 8 | 2.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is L&L Moving,LLC at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for L&L Moving,LLC, counted by matching the words they used.
- Damage to belongings5 · 50%
- Crew conduct3 · 30%
- Price rose after the quote1 · 10%
Counted across the 10 one and two star reviews we have read for L&L Moving,LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We were victims of the most unprofessional owner and incompetent packers and movers. When photographic evidence of this poor work was shown to the owner he did not respond as any business owner should "I am sorry you experienced this, how can we make this right for you' Instead we were told nothing was wrong with how they packed, when the did not do one thing that we asked ie: 'please don't pack or move this antique chandelier, I will take it in the car with me.' Only to find my chandelier had been wrapped in a…
Unfortunately nothing in the above post is true! Mrs Taylor, as stated previously to you and your husband y’all are the first customer’s, we have ever had to fire. The only mistake we made was not leaving on the first day when you and your husband were physically fighting and cussing each other…
We had a very disappointing experience with this moving company. We were quoted approximately 5 hours, and the move ultimately took nearly 9 hours, creating significant and unexpected cost and stress. We moved from Indiana to Alabama using a 26-ft truck, and all of our belongings were already consolidated into one storage unit. The owner did not ask to see the contents or request an inventory-only asked for the size of the unit.
Good evening, Mrs. Heather. I wanted to take a moment to address your review, because there are a lot of inconsistencies that I believe need to be clarified for you as well as any future potential customers who may read your comments in the future.
this company actually came highly recommended by a friend -- they had moved her 2/2 house quickly and efficiently. My experience was not great. The older gentleman seemed irritated with my requests to move things as they were brought in as the original plans I had made did not work once the furniture arrived. i had gone to the delivery location before the movers, and received a test they were leaving the other house. Great, no issues.
Ma’am, I’m very sorry you feel this way. Both times I came out yesterday , you spoke very highly and was happy. Even when we finalized the bill, you said everything was great and even tipped the guys. Now,I did hang up because I asked you twice nicely to please stop screaming and cussing at me.
I originally spoke with Lee and got a quote and felt confident about using his company after speaking with him and reading all of the great reviews stating "they handled our things like they were their own". My moving day was Dec 2 and was rained out due to bad storms. So the following day Tim, Sean, and Austin came to move me. This was a Sunday morning after a big Alabama game so I understood maybe they might have been hungover/poor Tim had something wrong with his eye...they were off their game.
Mrs.Taylor, unfortunately i know every move will not go perfect and I'm truly sorry you had a bad experience . I want to start off by saying Tim and Shaun have been with me almost 4 years and we generally get rave reviews on them. I know they did not mean for any of this to happen.
I have used moving companies statewide & local for over 40 years. Never have I experienced a company like this. I am recovering from a broken ankle. My dog kept getting out because they didn’t close the gate. I asked nice Christian to get him, for I was not able & the lead driver said he was going to F bomb run him over. They just left & didn’t tell me if they were coming back. They were so slow. They did not set up my bed & lost the electrical cord to my adjustable bed. Used my tools, can’t find my tool bag.
Mrs. Graves, first off before we get started , we tell all our customers up front that we’re not responsible for there animals. As a responsible pet owner, you should either put on a pet runner outside, a kennel, in a spare room , or make arrangements outside the home prior to the move.
I had previously rated this moving company a 10 but after driving 12 hours and actually seeing my unit at the storage building I was in total SHOCK! They moved my future ex-husband on March 20th from Toro Ridge Apartments in Spanish Fort after he deserted me. I left Alabama after 2 months of packing what I had left with a bad back all alone, at the advise of my Attorney Thomas Hughes from Gulf Shores I went to Tennessee where I actually had family & friends support for what I was dealing with, I called L & L…
Mrs . Roberts, First off Mrs. Roberts , I want to say I’m very sorry your going thru a bad situation.Also when your ex husband hired us, we were just contracted to move some furniture.
Ok, first of all, they did my move in January. It wasn’t a big move, but it was a good size. The 3 guys he sent out were young and I thought pretty nice. Long story short, one of them look my air pods, charger and all. I contacted the owner, he says his guys would never do that, but that was the only thing not left in the charger where it had been. After a lengthy conversation, he agreed to replace them. It took some time, but he meet my son to give him the replacement. I was out of town.
Mrs. Lang, first of all , yes I was reluctant to replace the air pods at first because during a move, things are misplaced all the time. I've been in this industry for 24 years and deal with calls quite often of clients calling in saying they can't find this or that and 99% of the time, the client…
Lee and his crew were very professional and impressive from start to finish. His over 20 years in the moving business was really apparent. My sister-in-law recommended them to me after using them to move my nieces to Pensacola. I hired Lee’s company to move a family heirloom baby grand piano from Pascagoula to Fairhope. Their process was seamless. His personnel were very professional. I’ll be using them in the future for all my moving needs. They were honest and upfront about the pricing.
Thank you so much Mrs. Latady for taking time to leave us a review. If you need anything at all in the future, please let us know.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous156 · 56%
- Worked hard and fast104 · 37%
- Careful with belongings55 · 20%
- Turned up when they said53 · 19%
- Kept in touch16 · 6%
- Price matched the quote9 · 3%
Counted across the 280 four and five star reviews we have read for L&L Moving,LLC. A review can mention more than one thing.
In their own words
Mr. Wooley and his crew made a difficult and emotional move from Alabama to Texas very bearable. They went out of their way to accommodate us and change the move date a few days before the scheduled move after boxes got wet from an unexpected water entry into the garage. The crew were kind and respectful to us, efficient, handled things carefully, and packed the van expertly. There was some damage to caned Victorian Era furniture from the jostling in the moving van despite the careful handling/packing.
Thank you very much for the kind review. I just want to apologize again for the mishap and we will most definitely make right on our end. We appreciate your business very much.
Lee came to my house to give a pricing estimate for my move. His estimate was very close to the final cost. All pricing was up front with no hidden costs. The only reason that the actual cost was a little more than the estimate was because the move took a couple of hours longer than we anticipated. (I had a LOT more boxes to move than I first thought.) On moving day, my team of movers was punctual and worked non-stop until the move was complete. Jean, Clarence, Jajuan, and Marquis were amazing!
Thank you Mrs. Barber, we appreciate your business.
L & L moving made our moving experience amazing!! We weren’t sure when our move in date was actually going to be because we were waiting on contractors to finish our house! Lee was very flexible with us, knowing that our move in date might be pushed back! He was very professional and answered all the questions I had! On moving day, his team arrived early and they were amazing! They were very cautious with all of our antique furniture and handled our dogs going crazy with such humor! They were really amazing guys!
Thank you Mrs. Clark for the review and we will continue to give it our all to work hard to be the best.
This was my very first big move doing it all on my own, and I can’t express how grateful I am that I chose L&L Movers. I researched several companies (Two Men and a Truck, Alliance Movers, Coleman Movers, etc.), but I went with L&L because they’re a local, family-owned business — and I truly valued that. From the very beginning, I knew I made the right choice. When I called for a quote, the gentleman I spoke with was so kind and understanding.
Thank you for the kind words Mrs. Davidson, thank you for choosing us to handle your local move. We truly appreciate your business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff44
- professional movers15
- polite movers9
- fast move8
- furniture moving4
- emergency unload3
- last minute move3
- unloading speed3
- difficult move2
- piano moving2