LaFontaine Co
Google rating
4.2
Ratings counted
25
Are 1 or 2 star
16.0%Well above typical
The rating breakdown
4 of the 25 ratings in Google’s published star breakdown for LaFontaine Co are one or two star.
Worked out from 25 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Lafayette
12.2 percentage points higher than the middle of the 15 listings in Lafayette we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 76.0% | |
| 4 star | 1 | 4.0% | |
| 3 star | 1 | 4.0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 16.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is LaFontaine Co at 16.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for LaFontaine Co, counted by matching the words they used.
- Late, delayed or a no-show1 · 33%
Counted across the 3 one and two star reviews we have read for LaFontaine Co. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They didn't show up to a scheduled move, and didn't return my multiple calls or texts. I missed crucial deadlines due to their lack of communication. This caused me great expense and inconvenience.
I’ve used them before and they have done something similar to this every time. I called about a month ago to schedule a move for 5/23 (a Saturday). They confirmed and put me on the schedule. I called a week ago (the Saturday before moving) to confirm I was still on schedule. The Thursday before the move they text and ask if I can do Friday or Sunday instead. I say “I can only do Saturday. Does that still work with y’all?” And I never heard back.
We hired them for an evening pick up, not only did they not show up but they also did not answer the phone multiple times, would have at least given a courtesy call the next day to explain and apologize if I had been them.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 56%
- Professional and courteous7 · 44%
- Turned up when they said2 · 13%
- Kept in touch1 · 6%
Counted across the 16 four and five star reviews we have read for LaFontaine Co. A review can mention more than one thing.
In their own words
First time moving with them, and I will never use anyone else. Very friendly, professional and caring. Arrived on time and quickly moved our furniture. Not to mention, they are the most reasonably priced movers. Cannot go wrong with family movers.
Great response time, clear communication. The crew worked hard and were kind. Much appreciated!
I move every 6 months it seems. 3 times in 2020. LaFontaine Movers is more than reasonably priced and the only company when they say they’ll send a crew, they mean more than 2 people. Their employees aren’t college frat boys hung over and needing smoke breaks like other companies I won’t mention. They’ve never damaged my furniture like other companies I won’t mention. When I moved a couple of months ago they even moved my furniture around to see what fit better where.
They waited for me over a week until I could get the right time and day and they were there within about 15 hours of my notice for the following day. They were very professional with my high end fragile items and did not scratch the floors or damage anything I would definitely use them again in a highly recommend them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff6
- kind crew3
- pricing3
- delicate handling2
- furniture2
- response time2