LaPorte Moving & Storage Systems

If I could give less than 1-star, I would. Worst service ever and Jesse Laporte refuses to return our calls. Their man, Omur, called our belongings junk and treated them as such. In addition, he was extremely rude to my 71yr old mother - the client. Broken furniture, missing hardware, disassembled furniture not re-assembled or improperly assembled at end destination, boxes put in random rooms even though all rooms and boxes were clearly marked. They left us in absolute chaos.

Absolutely horrible company: Nice as can be and very responsive BEFORE they get your money. Then once they've been paid, they don't want to know you, not returning calls and blaming the customer for their mistakes.... They didn't bother to read any of the labels we took the time to put clearly on all the boxes and just put them where it was convenient for THEM. They also dismantled multiple pieces of furniture before loading claiming it was safer for the move, assuring us they would reassemble after the move.

At the end of July, I needed to move large furniture items from a condo i had sold in South Surrey to a house in Maple Ridge. There were no boxes or clothes. Just bedroom furniture (all emptied out), dual reclining leather sofa and recliner chair, and a dining room table and chairs. A few other items, but this was basically it. Three guys arrived on time in an unmarked truck. They were not in uniform.

I was really impressed with the service I got from Jesse when he came to give me a quote; he was completely first class. However I was less than impressed with the movers themselves. The driver kept complaining about how much stuff I had. A couple thing were broken, but of course they aren't actually covered by the insurance because it covers everything *except* stuff that actually breaks.

They were $2,500 over their estimate. All their trucks are in Richmond and they just pretend to have other locations so you are charged for them to come from Richmond instead or a "local" mover. They they smoke like steam engines. I had 5 guys for two days and counted the cigarette butts at 36 (low estimate) so 10 minutes per cig at $258 per hour cost me $774 plus tax! They put 30% of the boxes into the wrong rooms even though they were all labelled.

LaPorte Moving was a tale of two different companies. I regret that they have my money. My wife organized quotes from several companies, and LaPorte became a front runner in that process after Jesse came by to provide an estimate based on seeing the contents of our home. Turns out that did not matter and LaPorte is unwilling to live up to their estimate.

This has to be by far the worst company my family and I have ever dealt with, more so their management team and the women whom we spoke on the phone with. The moment this company receives your money they will not care about you, respond back to you and will not deal with any lost goods. During the move, our stuff was stored in a storage room for 3months. We realized we lost a few boxes from our master bedroom as soon as we moved into our new place.

This was THE worst experience of my life. Moving is stressful to begin with and I’ve moved several times before. I have never had such a horrific experience. The guy who came to provide the quote was nice and professional (he is part of the family I believe). They were the most expensive quote we received but we liked that they’re a family business and had people on payroll so gave the impression that these were high quality movers, who were well taken care of. We got quoted for a day’s work with 4 movers.