Rainforest Moving and Storage
Mover in Richmond, British Columbia
Google rating
4.8
Ratings counted
252
Are 1 or 2 star
3.2%Around typical
The rating breakdown
8 of the 252 ratings in Google’s published star breakdown for Rainforest Moving and Storage are one or two star.
Against other listings in Richmond
About the same as the middle of the 18 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 229 | 90.9% | |
| 4 star | 13 | 5.2% | |
| 3 star | 2 | 0.8% | |
| 2 star | 2 | 0.8% | |
| 1 star | 6 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rainforest Moving and Storage at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rainforest Moving and Storage, counted by matching the words they used.
- Damage to belongings5 · 63%
- Price rose after the quote2 · 25%
- Crew conduct2 · 25%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Rainforest Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
*UPDATE FOR REPLY FROM RAINFOREST MOVING* Not sure how you "lost or not recorded" a voicemail or "don't have any record of me calling. I know this isn't in any shape or form truthful since we played phone tag twice on the first day I called. After two consecutive missed calls from both our ends, that's when I decided to leave the voicemail sharing what I discussed with your movers about all the damage that occurred to my property.
Hi Paul, thank you for the feedback. Rainforest could have easily had all this corrected by calling our company. His call was returned as he stated, but rather than call us back and have his items fixed or replaced, he decided to 1 star review instead.
Very poor unprofessional experience. I received a flat rate quote from Rainforest, we said we would take some time to consider. They called back 2 times to follow up on my potential business and changed to 150 hourly rate, I considered and then agreed and then after they communicated extra fees for fuel, and Ferry cost, I again said I would think about it and let them know at the end of the week. At this point he was very rude and said he didn’t want my business, it was too much of a hassle and hung up the phone.
I spoke with my estimator Alan, and agree that he was right to sever ties with you. He originally quoted you a flat rate in October, which is standard for all island moves. Flat rates include all ferry, fuel, supplies, labour, etc.
DO NOT HIRE THEM THEY HAVE NO REGARD FOR HUMAN LIFE. Today one of their drivers tried to push me off the road with their giant truck while on the highway. The driver of the truck missed their exit so they swerved across 3 lanes to get into the exit when the road has already split off onto the exit. If I did not move out of the way he would have crashed into us and I had to drive onto the shoulder of the road down into the ditch a little bit to not be flattened.
DID NOT USE OUR SERVICES. No proof this actually happened. Defamatory content. Our driver and his passenger do not recall going across three lines, not even when the bee was stinging the driver.
When I booked my moving date with this company , didn’t say about extra charge for the time they leave home or office and go back , plus the lunch time . They sent 3 purple , because they were in my place at 9:30 but I booked from 10:00!!! Then I paid for the time left fir lunch, for an hour , they broke my storage’s leg and some of my stuff I found it was broken in the box, when we called back to the office to talk to the owner for asking why we have to pay for those extra hours he din’t want to solve our…
FALSE CLAIM, RAINFOREST NEVER MOVED THIS PERSON! These claims are completely polar to our hundreds of 5/4 star reviews. Rainforest Moving is always available to resolve issues in a prompt, orderly manner.
Not very impressed with overall experience we had considering we chose Rainforest based on the great reviews on Google. When planning the move on the phone, we understood the 1 hour travel time charge, but we were not made aware of the 3-hour minimum, so the cost was much higher than what we had planned for. While moving there was no floor protection provided, even after I mentioned that we had just redone our floors. I would have at least expected shoe coverings.
Chelsea, all our rates are up-front and clearly communicated. You did call on moving day claiming not to know about our 1 hour travel time, even knowing this was explained to you, as has been to over 10,000 happy customers, we still took the 1 hour travel off the bill for you.
I wasn't satisfied for their service.. the crew doesn't care to take out their shoes in getting in to the new carpeted house.they don't even took care for the furniture. They broke our 2dining chairs and not even tell us. They came in 10am and by 12noon they take a lunch break that take them an hour and charge me for everything as full.. the promotion of 10% from the flyer is totally "Bogus". Sorry to say.. I am not recommending this company at all.👎
Hi Marilyn. We tried contacting you about this review, however you were reluctant to return our calls. You were charged $100 hr discounted from $120, more than 10%. Our resolution team did not hear anything about broken or damaged furniture.
DO. NOT. HIRE!!!! Absolutely terrible experience. It's a laundry list of what you don't want your movers to do....nothing shrink wrapped so 2 white leather chairs ruined, wore shoes all over the house on a wet day (no mats laid down), took furniture apart and left in parts (half in storage and half not moved at all, not kidding). Could go on and on....just a heads up to steer clear!
Hi Lizanne. We cannot find you in our records. Please send a copy of your invoice to [email removed] Our resolution team would love to hear more. This review isn’t at all an accurate representation of our services.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous125 · 61%
- Worked hard and fast102 · 50%
- Turned up when they said67 · 33%
- Careful with belongings55 · 27%
- Kept in touch18 · 9%
- Price matched the quote13 · 6%
Counted across the 206 four and five star reviews we have read for Rainforest Moving and Storage. A review can mention more than one thing.
In their own words
The best movers in the lower mainland/Vancouver by a long shot! Fair price, and the team was so professional, friendly, and were extremely careful with all of our items. I especially appreciated that they took the time to carefully wrap things like our t.v., mirrors, dining table etc. They were punctual, highly communicative, charged a fair price and overall were a super professional and efficient team. Without a question, I would use these guys again and recommend them to anyone.
We are sincerely grateful for your recommendation—thank you for taking the time to share your experience :)
I recently had the task of choosing a moving company for our upcoming move. After having received three estimates I decided to go with James and his team at Rainforest Moving. Originally we had planned a move to storage as we were unable get a place due to the crazy real estate market. With three weeks left in our new home, we managed to get an offer accepted and no longer needed storage. This pushed our moving day and changed the dynamics of our move.
June, it was a pleasure meeting you and your family. Thanks for the 5 stars!
left a last minute message to do a local move detailing the size of the job and our needs, then continued packing and shuffling things. we called rainforest on a VERY STRONG RECOMMENDATION from a close friend who'd recently moved house from kits to the island. but, as we kept puttering along, we figured that they're busy, heard the small job we had with short notice and decided it wasn't worth the hassle. fair enough. i was wrong. at the end of the day, i got a call back asking if someone had replied to us yet.
Thank you for leaving such a detailed and generous review, Melanie! I know we didn't get a chance to work together this time, but we look forward to helping you move in the future.
We moved from a duplex to an apartment yesterday and it was a horror show, but that had everything to do with our building management / chaotic lives and nothing to do with the Rainforest crew! We’ve been lucky enough to have mostly good experiences with movers in general over the years, but Rainforest’s adaptability and commitment to focusing on what’s best for the customer are what brought us back to them for this second move.
Thank you so much for the thoughtful and generous review! We're sorry to hear the move was a challenging one overall, but we're truly glad our team could help make the experience smoother and less stressful.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers21
- polite movers11
- efficient movers10
- friendly crew9
- careful packing8
- quick move7
- accurate quote5
- responsive owner4
- no hidden costs3
- piano moving3
What the company says about itself
Taken from Rainforest Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…condition moving trucks Professional, insured and experienced movers in Vancouver Are”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…commercial moving projects of any size. Guaranteed Protection Fully insured and bonded, Ra”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“Guaranteed Protection Fully insured and bonded, Rainforest Moving and Storage provides”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…ervices? Get in touch with us Request a Free Estimate Get in touch with us Terms of Service C”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews