Let's Get Moving Toronto

Update: In discussing my experience with the company I stressed that I wanted to know how they planned to avoid these issues for customers. Instead of answering that question they raised to compensation offer. Every time I restated my questions I got no answer, just a higher compensation offer and a request to remove my negative review. So, they're more interested in their image than in actually doing a good job. That says a lot about the company, I won't be recommending them to anyone.

EDIT: 11/23/22- Zero $$ back to me. Sent me a gift basket. Liars as always. Overcharged me, admitted to it, but never gave a penny back. Today after my edit, they contacted me with the following: “We have tried to resolve this for you for over a year, and even made an exception for you specifically to settle without the form signed, but as long as your review stays up with updates, there will not be any compensation forwarded” they basically pay you (the money they owe you) only if you remove the reviews so others…

The movers never showed up, and never called to inform us they will be delayed or cancel!!! I am so disappointed and upset with this company. At this point I would leave 0 stars if I could. A month ago we planned, booked and paid the deposit for our move today, June 1st. The arrival window was planned for 2pm-4pm, and the movers are supposed to inform us when they leave the facility. At 4pm nobody had called us so WE call them and ask where they are and how long they will be.

Worst experience ever. The movers called us to tell us they broke the glass on one table and another table had chipped glass. You then fill out this form and no one ever gets back to you. You then email again and they tell you it's not covered by the deductable on the insurance.But they geberously offered $50 It was $700 in glass that they broke. But it looks like they pay a few dollars per pound minus the deductable. great time wasting system they have. But if you post something on social, they actually respond.

We had three movers, two of whom seemed to be doing the job for the first time. They were slow, sloppy, and extremely careless with our things. The supervising mover argued with them frequently (and with justification); he had to repack a lot of things because they did it so poorly, and was extremely critical of how slow they were. And he was right: The move which he’d initially projected at taking three hours ended up taking all day! I ended up having to join in and wrap and move several items myself.

I would have to agree with the other negative reviews on "Let's get Moving". I would not recommend this moving company to anyone and have directed several people away from using them. I have moved many times and this company was by far the least professional, the most expensive, and stressful experience. We hired LGM to move a short distance away as we were renovating our home A move that should have taken 4 to 5 hours took 10 hours, the movers were inexperienced and therefore, extremely slow.

We saw reviews and got carried away like most people and when we tried them they for 3 people they charged 169 per hour and then they sent these 3 guys who showed up at 9 in front of the house and did not even let us know they reached just to collect more hours and then came up to our house to just take a look without their Dolly's and simply told me they will go now and get the Dolly's again a time increasing tactic.

Firstly, I dislike giving bad reviews. Booked with the Toronto Unit based on good reviews. Thought I'd have a guaranteed excellent experience if I paid top dollar. In summary, disappointing service from start to finish. There is a lack of professionalism and below par communication. Never received a receipt or a copy of my invoice after paying for my move. Have never received an email response to any email communication I've ever sent to them, from email communications prior to my move to after my move.