Lile Moving & Storage
Moving and storage service in Lakewood, Washington
Google rating
4.1
Ratings counted
66
Are 1 or 2 star
18.2%Well above typical
The rating breakdown
12 of the 66 ratings in Google’s published star breakdown for Lile Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 43 | 65.2% | |
| 4 star | 7 | 10.6% | |
| 3 star | 4 | 6.1% | |
| 2 star | 1 | 1.5% | |
| 1 star | 11 | 16.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lile Moving & Storage at 18.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lile Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 33%
- Items missing or never delivered2 · 22%
- Late, delayed or a no-show1 · 11%
- Belongings withheld over payment1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Lile Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Extremely Unprofessional Service and Unacceptable Conduct I had an exceptionally disappointing experience with Lile Moving & Storage / North American Van Lines during my recent move from Washington to Illinois. Despite initially choosing this company for their competitive pricing and assurances of professionalism, the actual service was far below expectations. 1. Unprofessional Behavior: The driver was extremely rude and disrespectful.
Thank you for your feedback, Mr. Rohanifar. We take all customer comments seriously and would like to address the concerns you've raised: … More
Lile, representing North American Van Lines, performed the worst of 20 moves I have undertaken throughout my career. Expensive items disappeared, numerous things were broken (mostly due to not following instructions), communication was poor …
My estimate moving my husband's things from Puyallup, WA to CA were thousands of dollars under what I was actually charged. They accused us of adding 2000 pounds after we got the estimate (not true). Then, when we finally paid the ransom for his stuff, the guys that unloaded the truck left tons of scuff marks all over my walls. My hardwood floors and carpets were also stained. I'm still waiting to hear back from them (after a week) about what they're going to do about this.
Received a quote which was on par with others. They communication upfront from the estimator was great however after this here was little communication. Unfortunately some items were left in the truck and there only assistance during the process was to contact National Van Lines directly.
I only wish that I could post photos! The absolute worlds worst moving company. I have yet to find anything that has not been damaged. If you care about your personal belongings in the least bit STAY CLEAR. If you are in the Military please ask for another moving company.
Got blown off by their rep. Kept saying he would get back to me but never did unless I messaged him first. Our move changed and because it was an extra ten miles they wanted to change the hourly rate. Went with Moving Made EZ instead and we were extremely satisfied
Thank you for your feedback. We are very sorry to hear about your negative experience with our representative and the communication issues you encountered. This is not the standard of service we aim to provide. We wish you all the best with your move.
I would never recommend this moving company to anyone. They were a week late getting our stuff to us and there was zero communication to us during the entire process. If we weren’t calling for updates, we would not have heard from anyone at …
Hi Rachel, Thank you for reaching out to us. I am sorry that your move did not goes as well as either one of us would have liked. Every year, Lile moves hundreds of families across town, across country, and even to different parts of the world. In almost all cases, everything goes as planned.
Poor customer service. Unfriendly staff who acted like they couldn't be bothered and did not honor the info I was given over the phone.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 45%
- Careful with belongings2 · 18%
- Turned up when they said1 · 9%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for Lile Moving & Storage. A review can mention more than one thing.
In their own words
When our house went on the market in June, I obtained proposals from several companies for our move from Washington state to Oregon. Scott provided prompt and professional service from the very first encounter. I originally thought our move would occur late August/early September - and the proposal Scott provided was quite competitive. Our house sold sooner than expected and the new owners wanted possession mid-July! Scott was great at pulling together what was needed to get the job done in the new time frame.
Hi Celeste. Thank you for taking the time to review us - and thank you for the 5 stars! I'm sorry to hear about the speaker. Please let us know if you would like some assistance with any claims processes. In the meantime, enjoy your new home and call us if you need anything else.
We had Lile packing up our HHG and we are very satisfied with the customer service. Everything was packed professionally. No damage after unpacking overseas. Highly recommend this company for a military move
Hi Sarah. I'm glad to hear that everything went well. Call us again anytime.
Just had a pack out to move froma 2 BDRM, 2 BA, DBL car garage and it went smooth due to Lile Intl Co's high professional standards. From the beginning their represenative Scott did a through survey and made recommendations on what to ship/not ship and what needed to be crated. And when the Movers: Clarence and his 2 assistants came on pack day they were fantastic taking care of fragile things I had them pack i.e. framed/glass pictures. They handled all my household goods with care and did it in a day.
Hi Alan, Thank you for the 5-star review. I'm glad to hear that everything went so well. Call us any time.
Great service all around! We enjoyed every aspect of the process, from our initial contact through to completion. Our Agent, Scott, was detail oriented and he prepared us well for our first interstate move. Our driver and his crew handled our fragile treasures with care and the knowledge of rich experience. Hopefully, we won't have to do this again, but if we do, we will contact Scott at Lile to ensure that everything goes as smooth as possible.
Thanks Eric. We look forward to helping you move again when the time comes. Until then, enjoy your knew home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pack out3
- moving experience3
- boxes3
- moving-related packing3
- excellent crew3
- competitive pricing2
- military move2
- broken items2
- professional skills2
- unloading2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory